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Traveller rating
782
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351
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122
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All reviews value for money excellent service enjoyed my stay beach front sea view keep up the good work ushaka marine world rooms are clean spur security porter clients december
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2 - 7 of 1,944 reviews
Reviewed 6 February 2021

This Hotel always tries to improve itself , and gets better on each visit
the process was easy from check-in to check-out,
Staff were efficient and well trained to deal with guest over the covid 19 pandemic
The rooms we had were exceptional, spotless ,contemporary with beautiful ocean views.
Breakfast still remains wonderful, with a big variety . I was impressed of the new process of having staff dish out for you to ensure that dining experience remains safe for all guest . The overall visit was great and will return soon

Room tip: I think the rooms on the 8th- 10th floor have the best views
Date of stay: December 2020
    • Location
    • Sleep Quality
    • Service
Thank Roxanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2020 via mobile

The room was dirty on arrival, like in really dirty. Called housekeeping and had to show them where to clean. The carpet has not seen a vacuum cleaner or soap in weeks. The arm chair was just as dirty. Even the telephone was not cleaned. The desk had dust on and the broken table lamp has also not seen a cloth in some time. The shower curtain had toothpaste marks on and was not wiped on the inside. There was a chip on the floor next to the bed (not ours) and on day 3 I left a sticky note to vacuum the carpet. They should show you the room before you pay. Things could not get worse, or so I thought. Breakfast - the cooks have no idea how to serve breakfast and are the 2 most incompetent people I have seen. Unfriendly and unhelpful. Seems that everything is too much effort. You order eggs, she can't multitask and put your toast in at the same time. Then you stand in the queue for the hot food while the eggs and toast gets cold. Oh, and you have to ask for a big plate otherwise she puts the egg on a small plate. The spread of food was very strange, catering for a specific market. Vegetables and potatoes not breakfast food. The bacon was not cooked properly , still pale with white fat on or completely burned. How can you get bacon wrong? The ladies on the floor cleaning plates etc were very friendly and efficient. I thought that staying at Tsogo Sun would live up to the standards that we are used to. Not true. And please don"t respond with your copy and paste answer that you will look into it and address it. Do something about it.

Date of stay: October 2020
Trip type: Travelled on business
1  Thank Ingrid J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leean Murugan, General Manager at Garden Court South Beach, responded to this reviewResponded 2 November 2020

Good day and thank you for taking the time to write about our property and for bringing this to our attention.

No excuses. Rest assured, these areas of concern will be addressed.

Once again, we apologise for the inconvenience experienced.


Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2020

Check in took 20 minutes for each person. not sure why. our room was clean and functional, everything worked, and well equipped, housekeeping gave us extra milk and coffee when requested, ( not happily) The public areas a little tired and need upgrading, we ate in the resturant downstairs- functional and noisy but good food.
Parking good and safe. Breakfast, bit lie a canteen, but very good selection and tasty food .

Room tip: good beach views if you pay the extra
Date of stay: March 2020
Thank JudyOswestryUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leean Murugan, General Manager at Garden Court South Beach, responded to this reviewResponded 30 March 2020

Thank you for taking the time to write about our property.

We sincerely apologise for any inconvenience experienced and assure you that all areas of concern will be attended too.

Warm regards

Leean Murugan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2020

The hotel is in a busy location, perfect for vacation purposes. I did not enjoy staying for business purposes, somewhat noisy defeating the evening catch up or preps - definitely not for business stay

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank mrammusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leean Murugan, General Manager at Garden Court South Beach, responded to this reviewResponded 23 March 2020

Sincere apologies for not meeting your desired expectations.

We trust that you will consider our hotel when booking for leisure.

Warm regards

Leean Murugan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2020

Thank you for making my stay comfortable. The stay was good and met my expectations. The trip advisor is perfect for me since the trip details were very clear. I will definitely recommend this to friends, family and colleagues. I will also consider this for future personal and family trips. Thanks

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank gumedesine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leean Murugan, General Manager at Garden Court South Beach, responded to this reviewResponded 17 March 2020

Thank you for this wonderful feedback.

Hope you will visit again soon!

Warm regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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