I went there for a couple of days and spent a whole week. Very comfortable and quiet, big rooms and nice environment. There is a cafe where you can have nice breakfast and lunch and people is really helpful. Special thanks to Abdul, Shakira, Vincent and all the staff in the Freedom café as well as room service.
As a European, I would say maybe the neighborhood is not the best one, but I think insecurity is common all around Durban. Still, I felt this hotel like an oasis where you can rest. I would return without a doubt.