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2 - 7 of 255 reviews
Reviewed 27 February 2020

The Concierge is a little boutique hotel in Durban's Berea neighborhood, a few blocks off of Florida Road's restaurants and shops. While Durban streets can feel tense these days, Florida Road is safe, and ubering to and from the Concierge is completely safe. The hotel is brilliantly designed and laid out. Rooms are just lovely. Free wifi throughout. Tip: the courtyard-facing rooms are larger. We had the street-facing rooms because our family preferred an adjoining patio and they were completely comfortable too, however. Decor is lovely. We heard they are about to update which didn't need necessary given how appealing it is now. Staff are present and ready to help around the clock. Small number of rooms means exceptional service. The folks who run the hotel could work in any hotel in the world -- incredibly professional, helpful, fun to talk with, knowledgeable, warm and welcoming. The hotel is arranged around the Freedom Cafe, referred separately -- vegetarian, great food, beer and wine, open for breakfast and lunch, and dinner with special advance arrangements for hotel guests. The Cafe owners and staff are not hotel employees but seamlessly coordinate with The Concierge to make for a complete stay experience. The courtyard is leafy and shaded under a huge tree. The whole atmosphere is stylish, low-key, interesting, urbane, and delightful. I won't stay anywhere else when I return to Durban. My colleagues stayed at the Hilton downtown and had a completely different and much less delightful time while we were in town. Would not recommend walking to Florida Road based on staff advice but it's a $3 uber ride away. I was so glad to have gone off the beaten track and found this place! If they are booked they have two sister hotel properties in Durban as well--just call or email for information. Love this place.

Room tip: Courtyard facing rooms are a bit bigger; veranda rooms have a lovely patio shaded with a fence facing a quiet street.
Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
Thank lisadaugaard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2019 via mobile

Beautiful rooms with very secured parking past 2 gates. Staff were nice. But, 3 main problems

1. WiFi wasn't working through entire 2 nights there. Showed the staff that it wouldn't connect on all of my 4 devices. Staff said their provider said all is ok but it did not solve my problem. Offered me to use the lobby WiFi, but the lobby is not sheltered from the rooms and it was raining constantly. Had to purchase a data bundle at my own cost to ensure I had Internet coverage in the rooms.

2. TV wasn't working on the first night. Had to ask staff to reset.

3. Safe deposit box was not working all 2 nights. Staff said nothing they can do but put it with their lobby safe.

Overall nice place let down by 3 key points.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank 514saravanank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2019 via mobile

We are in our mid 50s and really enjoyed our stay here. It is unusual but delightful.
Our car was within the courtyard and we decided to walk or use Uber. We walked to the Florida Road restaurants twice and ate nearby the first night. I don’t know about other areas but we found it fine. We also walked to the Botanic Gardens taking in a bit of Gold Cup race day en route.
Our breakfast wasn’t included but we were delighted with Freedom Cafe in the courtyard where the Smoked salmon Benedict was super

Date of stay: July 2019
Trip type: Travelled as a couple
2  Thank SortedbyGwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2019 via mobile

We booked this place as it looked good on booking.com. at first I thought this must be the wrong place as not in a very nice area of Durban. There was no at reception if you can call it a reception. Had a garden view room if you can call it a garden. Sorry but was extremely disappointed

Date of stay: March 2019
Trip type: Travelled as a couple
Thank Theresa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2019 via mobile

Stayed at the Concierge Boutique Bungalows after a recommendation from a friend. Comfortable quiet rooms with helpful staff and voucher to spend at Freedom Cafe (on site) for breakfast. Sadly there was no internet in the rooms and due to rain we had trouble getting the gates open for us to go for dinner. Giving the venue benefit of the doubt as overall good solid product and all staff were super!

Date of stay: June 2019
Trip type: Travelled on business
1  Thank gavinareid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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