The Concierge is a little boutique hotel in Durban's Berea neighborhood, a few blocks off of Florida Road's restaurants and shops. While Durban streets can feel tense these days, Florida Road is safe, and ubering to and from the Concierge is completely safe. The hotel is brilliantly designed and laid out. Rooms are just lovely. Free wifi throughout. Tip: the courtyard-facing rooms are larger. We had the street-facing rooms because our family preferred an adjoining patio and they were completely comfortable too, however. Decor is lovely. We heard they are about to update which didn't need necessary given how appealing it is now. Staff are present and ready to help around the clock. Small number of rooms means exceptional service. The folks who run the hotel could work in any hotel in the world -- incredibly professional, helpful, fun to talk with, knowledgeable, warm and welcoming. The hotel is arranged around the Freedom Cafe, referred separately -- vegetarian, great food, beer and wine, open for breakfast and lunch, and dinner with special advance arrangements for hotel guests. The Cafe owners and staff are not hotel employees but seamlessly coordinate with The Concierge to make for a complete stay experience. The courtyard is leafy and shaded under a huge tree. The whole atmosphere is stylish, low-key, interesting, urbane, and delightful. I won't stay anywhere else when I return to Durban. My colleagues stayed at the Hilton downtown and had a completely...The Concierge is a little boutique hotel in Durban's Berea neighborhood, a few blocks off of Florida Road's restaurants and shops. While Durban streets can feel tense these days, Florida Road is safe, and ubering to and from the Concierge is completely safe. The hotel is brilliantly designed and laid out. Rooms are just lovely. Free wifi throughout. Tip: the courtyard-facing rooms are larger. We had the street-facing rooms because our family preferred an adjoining patio and they were completely comfortable too, however. Decor is lovely. We heard they are about to update which didn't need necessary given how appealing it is now. Staff are present and ready to help around the clock. Small number of rooms means exceptional service. The folks who run the hotel could work in any hotel in the world -- incredibly professional, helpful, fun to talk with, knowledgeable, warm and welcoming. The hotel is arranged around the Freedom Cafe, referred separately -- vegetarian, great food, beer and wine, open for breakfast and lunch, and dinner with special advance arrangements for hotel guests. The Cafe owners and staff are not hotel employees but seamlessly coordinate with The Concierge to make for a complete stay experience. The courtyard is leafy and shaded under a huge tree. The whole atmosphere is stylish, low-key, interesting, urbane, and delightful. I won't stay anywhere else when I return to Durban. My colleagues stayed at the Hilton downtown and had a completely different and much less delightful time while we were in town. Would not recommend walking to Florida Road based on staff advice but it's a $3 uber ride away. I was so glad to have gone off the beaten track and found this place! If they are booked they have two sister hotel properties in Durban as well--just call or email for information. Love this place.More