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Reviews (1,202)
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All reviewsflight simulatortambo airportaviation themefree shuttleevery half hourrooms are smallcape townshuttle servicenext morninglong flightan overnight staydinner buffetbetween flightscomfortable hotelstayed one nightnight's sleepvictoria falls
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Reviewed 15 June 2018 via mobile

Pros:
- decent size room
- good food selection
- Comfy large sized bed
- free half hour shuttle buses
- food is quite cheap

Cons:
- open bathroom shower tray all open
- no bedside plugs
- could have better lighting in rooms

Stayed: June 2018, travelled as a couple
1  Thank Raghav L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anton M, Public Relations Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded 16 June 2018

Dear Raghav L,

Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.

We are pleased to have such wonderful feedback! however we see that there is room for improvement based on your part of your feedback, thank you for letting us know.

Once again, thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Sincerely,
THEMBELIHLE MPOSULA
Assistant GUEST Relations Manager
Protea Hotel by Marriott O.R. Tambo Airport
lihle.mposula@proteahotels.com
+27 (011) 977 2600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2018

Firstly, they do run a shuttle service from OR Tambo, the pick up point is behind the Intercontinental Hotel where all the other hotels pick up from, a short walk from the terminal, not sure why they make such a secret of this! The hotel adopts an industrial/austere theme with bare concrete walls and a steam-punk look in communal areas. The rooms are well-appointed but small with great shower. Service was excellent both in the bar and room service. They also offer an extension to your stay until 5pm for an extra small charge, this was a god-send as we had a late flight. All in good quality but not the cheapest.

Stayed: May 2018, travelled as a couple
1  Thank Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anton M, Guest Relations Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded 7 June 2018

Dear Ann H

Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through TripAdvisor

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Sincerely,
TAMZYN GRAHAM
Assistant GUEST Relations Manager
Protea Hotel by Marriott OR Tambo Airport
tamzyn.graham@proteahotels.com
T: (011) 977 2600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018

Our journey home was delayed for a few days due to flight issues. We stayed for 2 nights at the hotel.

The check in was fairly quick, however we were given a room facing the highway which was incredibly loud. Fortunately we were able to move across the hall and the room was better.

Smoking is allowed in some parts of the hotel, and it obviously carries into the non-smoking rooms as we smelled cigarettes a few times during our stay. There was also a great deal of hallway noise from guests and housekeeping at various hours during the early morning/late night. Noise was mostly from the hallway, not from adjacent rooms.

The restaurant is quite nice, and the staff are incredibly friendly. The food was also fantastic and reasonably priced.

The business centre was very useful and helpful for printing a few items we needed.

Rodney at the travel desk was also very friendly and helpful in arranging a car service for us for a day trip we needed to make.

The shower/tub/sink was located openly in the room, separated by a curtain, with a separate water closet. I hadn't seen this setup before, but it was fine for a single person or a couple. However, there is no outlet at the sink, which made shaving a bit challenging.

I can't prove it, but I believe my phone charger (my only USB-C cable) was taken by housekeeping. I did have it at the hotel and used it, and it was not where I left it on the desk or in my bags. This was a bit frustrating and reinforced the decision to fully utilize the safe and keep suitcases locked in the room. This was a bit of an off putting experience to an otherwise decent stay. It's a decent hotel for a stopover outside of that issue.

Room Tip: don't face the highway, it's very loud
  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank cjauff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anton M, Guest Relations Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded 31 May 2018

Good day cjauff

Thank you for taking the time to share your recent experience at the Protea Hotel O.R. Tambo Airport with us.

Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by the highway and other GUESTs and staff. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.

Please could you email me your contact information at your earliest convenience via the below email address so that I can get in contact with you regarding the matter with housekeeping and the USB cable.

As a Valued GUEST, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Johannesburg.

Sincerely,
TAMZYN GRAHAM
Assistant GUEST Relations Manager
Protea Hotel by Marriott OR Tambo Airport
tamzyn.graham@proteahotels.com
T: (011) 977 2600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018

Close the airport and accessible by a free hotel shuttle, the staff was friendly and went out of their way to get us a quiet room where we could catch a nap after arriving at about 10am. Even though we were part of a group tour, they honored our Platinum Marriott status to give us an upgraded room and a snack.
The rooms are on the smaller size, but the bed was comfortable and the showers were great!
The restaurant had a nice selection for dinner with reasonable prices, while the buffet breakfast was excellent.
There is an outdoor pool that looked attractive, but it was a bit chilly for a swim. Though smoking is not allowed in the hotel, you could smoke near the pool. Definitely a reason to stay inside.

Room Tip: The main staircase is very dark at night. Landings/steps are different sizes, so just be careful.
  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anton M, Guest Relations Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded 29 May 2018

Dear Brian L

Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Sincerely,
TAMZYN GRAHAM
Assistant GUEST Relations Manager
Protea Hotel by Marriott OR Tambo Airport
tamzyn.graham@proteahotels.com
T: (011) 977 2600

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2018 via mobile

Found the hotel incredibly convenient, clean and friendly for an overnight stay after taking a long haul plane ride and then an early domestic flight the next day. The airport offers a convenient airport shuttle every 30 minutes that was easy to find and on time.
Would recommend it for any families wanting a good sleep before the next leg of the journey

Stayed: May 2018, travelled with family
Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anton M, Guest Relations Manager at Protea Hotel by Marriott O.R. Tambo Airport, responded to this reviewResponded 27 May 2018

Dear Joanne S

Thank you for the review

We are delighted to hear that we met your requirements during your stay with us.

We hope to see you again soon

Sincerely,
TAMZYN GRAHAM
Assistant GUEST Relations Manager
Protea Hotel by Marriott OR Tambo Airport
tamzyn.graham@proteahotels.com
T: (011) 977 2600

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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