Dear Jule S,
Thank you for taking the time to leave a review here on TripAdvisor.
We are glad to know that hotel services and facilities are highly rated by you.
Meanwhile, your comment about the negative experience does not reflect the standard of service we always strive to deliver.
Unfortunately, we did not have the chance to know from you about this experience earlier. We would definitely cut it from the root.
As feeling of respect, safety and comfort of both our guests and employees is our first priority, we took your comment into serious consideration.
We sent a direct message to you as well, to get in touch for further details as it is our duty to consider both aspects.
Unfortunately, we have not received a response, neither could we identify you through the profile name.
Meanwhile, we would like to assure you that all our employees receive regular training and that we have taken all the necessary extra actions.
Please don’t hesitate to contact us at info@braykaresorts.com
Sincerely,
Mohamed Aref
Hotel Manager