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Christof V
Erpe-Mere, Belgium

Super hotel - super service - super food

Review of Jaz Solaya
5.0 of 5 bubblesReviewed 12 Jul 2021
We are visiting Jaz Dar El Madina now for the 18th time! Do we need to say more? Unfortunately we were one of the only guests in Madina now, what made that Managment asked us if we wanted to stay in Solaya in stead of Madina. We stayed in Madina (our favourite), and had our breakfast, dinners, etc... in Solaya (same group, just 150m away from Madina).
Like in Madina, the staff, management, cooks, foods & drinks were super! Hope we can go back very soon!
We miss the staff that has become like family already! Specially the super-duper-animation team! Those guys rock!!! It is not easy to make guests special and to have animation when there are few guests. you guys did it!!! RESPECT to Talim, Mr. X, Abdoul, Taya, Julia, The King Zidane and specially to our beloved chef animatoin Anja!

Special thanks to Management Mr. Hany and Mr. Sheriff and don't forget Mr. Hazem from reception of course... They are always smiling, bigger than te sun!
Date of stay: June 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Ashraf Elsayed, Owner at Jaz Solaya, responded to this review
Responded 13 Jul 2021
Dear Mr.Christof,
Sunny greetings from Jaz Dar El Madina. Thank you for choosing to stay at the Jaz Dar El Madina and taking time to leave this wonderful review of our hotel. It is great to hear that your stay was very good and you enjoyed the staff hospitality. We try so hard to make each guest stay as seamless and pleasant as possible and we are happy that we have done so with your family. Until your next travels to Marsa Alam, we will be patiently waiting for your return as it was a pleasure having you in our hotel.
Kindest Regards
Ashraf El Sayed
General Manager
Jaz Solaya
Jaz Dar El-Madina

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 10 July 2021

Very nice Summer holiday in Solaya,very near of the Airport . Clean room and all hotel place. Friendly stuff,perfect animation team. Meal was very tasty and nice choice. Very nice and clean beach, Unfortunately, due to outflow is water under ankle Severa hours.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cernotaj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashraf Elsayed, Owner at Jaz Solaya, responded to this reviewResponded 10 July 2021

Dear Family Cernota,
sunny greetings from Jaz Solaya. Thank you for choosing to stay at the Solaya and taking time to leave this wonderful review of our hotel. It is great to hear that your stay was very good and you enjoyed the staff hospitality. We try so hard to make each guest stay as seamless and pleasant as possible and we are happy that we have done so with your family. Until your next travels to Marsa Alam, we will be patiently waiting for your return as it was a pleasure having you in our hotel.
Kindest Regards
Ashraf El Sayed
General Manager
Jaz Solaya
Jaz Dar El-Madina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2021 via mobile

This holiday was amazing. Very nice hotel where there was so good food and drink. There are very hardworking people. The hotel was clean and our room was so perfectly cleaned every day. The staff and animators (Talim) took great care of our free time. And it was fun.

Everything great! I give 5 ☆

I want to go there again. Thank you all. ♡

Míša ☺

Date of stay: June 2021
Trip type: Travelled with friends
Thank S713XMmichaelab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashraf Elsayed, Owner at Jaz Solaya, responded to this reviewResponded 30 June 2021

Dear Guest

Thank you for choosing Jaz Solaya to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. We are looking forward to see you again.

Best regards
Ashraf El Sayed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2021

This was our first visit in this hotel and we were thrilled.

The services at all places are at a high level and all the stuff including the high management is very kind and helpfull. They will meet your needs, requests and wishes and help you solve it in short time and always with smile.

Good food, wide sortiment of salty, sweet, fruits ang veggies, it meets all the tastes. Everybody can choose.

Regarding entertainment - I recommend to visit the Aquapark, it is fun - not only for the kids, but for everybody.

I can't not mention the AMAZING animation team, which has been tirelessly eneteraining the guests either with aquagym, darts, yoga, volleyball and the table football matches or mini disco and evenings shows. Greetings to my budds Abdul, Talim and Lil X.🙋‍♀️😊

About snorkeling - we saw group of dolphins while snorkeling by the pier, many colorful fishes in the same place and in the bay too. Also we saw the stingray in the bay, when was low tide and the water was warm. Amazing experiences.

The hotel was pretty empty during our visit, which made us feel kind of exceptional. Almost the whole pool for ourselves, plenty space on the beach, no lines or crowded spaces.

I can highly recommend Jaz Solaya as a place to spend your vacacion in. It is worth it! 🙂

Date of stay: June 2021
    • Value
    • Cleanliness
    • Service
Thank aAnetka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashraf Elsayed, Owner at Jaz Solaya, responded to this reviewResponded 22 June 2021

Dear Guest

Thank you for choosing Jaz Solaya to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. We are looking forward to see you again.

Best regards
Ashraf El Sayed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2021 via mobile

I totally recommend this hotel. Whatever problem you will have people from the reception will solve it super quickly. The personal and service is really professional and friendly that you will feel like at home. Food was amazing and a lot of meals to choose. Thank you very much to this hotel and workes there ❤

Date of stay: June 2021
Trip type: Travelled with friends
Thank 156ingrida
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashraf Elsayed, Owner at Jaz Solaya, responded to this reviewResponded 19 June 2021

Dear Guest

Thank you for choosing Jaz Solaya to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. We are looking forward to see you again.

Best regards
Ashraf El Sayed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2021

For the fourth time we had the pleasure of visiting this wonderful place and we spent two nice weeks as usual.
We highly recommend the Jaz Solaya Hotel, beautifully situated in Coraya Bay. Kind and kind staff, clean and amazingly delicious food! Particularly noteworthy is the reception staff, who always offered help with a smile, - full professionalism.
Also the animation staff, who entertained the guests every day from morning to evening, organizing great fun for adults and children. In the era of covid, we felt exceptional and we felt no threat
If you want a nice vacation it's just Jaz Solaya.

Date of stay: May 2021
    • Value
    • Sleep Quality
    • Service
Thank Teresa F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashraf Elsayed, Owner at Jaz Solaya, responded to this reviewResponded 16 June 2021

Dear Guest

Thank you for choosing Jaz Solaya to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. We are looking forward to see you again.

Best regards
Ashraf El Sayed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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