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Dominika M

It was great

Review of Gemma Resort
5.0 of 5 bubblesReviewed 11 May 2024via mobile
Very nice staff at the hotel.The restaurant and reception staff were very helpful and attentive. Zucherino the best bartender. We mainly thank the animators who took care of our entertainment every day. Best animators - Figo and Zeka❤️❤️ Thank you for everything, you've been great.
Date of stay: May 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gemma Management, General Manager at Gemma Resort, responded to this review
Responded 31 May 2024
Dear Mr & Ms
we would like to thank you for taking from your time to write to us this nice comment.
all the team members are very happy that you are enjoying your holiday with us and we hope to see you all the time in your coming vacations.
General Manager
Ayman Hussein
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,674)
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Traveller rating
2,982
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All reviews great vacation animation team contact mr playing beach volleyball restaurants bars rooms are large special thanks small gym all inclusive food lovely week fish highest level nice beach enjoyed my stay hotel is great a lot of fun many thanks
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Reviewed 28 April 2024 via mobile

It is a good hotel, the rooms are big and clean. The beach is nice and has a beautiful view. Food is healthy and very good.

Also about the international animation team is very nice and friendly and funny and they have every day different show
and xfigo fago kind person 😊

Date of stay: March 2024
Trip type: Travelled with friends
Thank Mari-liis H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gemma Management, General Manager at Gemma Resort, responded to this reviewResponded 31 May 2024

Dear Mr & Ms
we would like to thank you for taking from your time to write to us this nice comment.
all the team members are very happy that you are enjoying your holiday with us and we hope to see you all the time in your coming vacations.
General Manager
Ayman Hussein

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2024

Great location, great food, great service, and a wonderful staff !
My daughter and I had a wonderful stay.
Every staff member is here to help you relax, and enjoy your vacation.
It was my second time at Gemma : one week in December, and one week in February. And I'll be back !
Thank you to the wonderful team which makes this place a gem.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maurice B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gemma Management, General Manager at Gemma Resort, responded to this reviewResponded 16 April 2024

First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.

It is a pleasure to read the kind comments you mentioned regarding the hotel in general. Nevertheless, it is deeply disappointing to read the shortfalls in service you faced. We will certainly be addressing your comments regarding this. I do sincerely apologies for any shortfalls you faced, and would like to assure you that your comments will be passed on to the relevant management teams.

I do hope we receive the chance to welcome you back in the future, and would welcome the opportunity to make it right for you.

Kind regards

General Manager

Ayman Hussien

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2024

Overall all the services and Food, Stuff are really nice and polite, special Thanks to the behind the secine Chief Sief, Ramadan, Mahmoud life Guard, the towel Booth Atef
The accommodation they are perfect
Pool is heated, Beach is nice, Family Room is the best

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Samuel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gemma Management, General Manager at Gemma Resort, responded to this reviewResponded 16 April 2024

First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.

It is a pleasure to read the kind comments you mentioned regarding the hotel in general. Nevertheless, it is deeply disappointing to read the shortfalls in service you faced. We will certainly be addressing your comments regarding this. I do sincerely apologies for any shortfalls you faced, and would like to assure you that your comments will be passed on to the relevant management teams.

I do hope we receive the chance to welcome you back in the future, and would welcome the opportunity to make it right for you.

Kind regards

General Manager

Ayman Hussien

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2024

I had the pleasure of spending one fantastic week at Gemma Resort, which included the Easter holiday period.

As for the place, the whole area of the hotel is maintaned with the most care, the room was very spacious,well-equipped with all the things people might need and thoroughly cleaned every day. The resort is located right next to the beach, and all the facilities are accessible quickly and easily. Also a wide range of services are offered, including shops, diving opportunities or beauty treatments. In the Spa Centre I would especially recommend enjoying one (or more) of the many kind of massage sessions.

The variety of food at each meal was very wide, combined with high quality and delicious flavors. Either lovers of Italian cuisine or local flavours, I always found dishes to my liking. Besides I particularly liked the cocktail selection in the bars and also the little dessert specialities during the Easter holidays.

Only good things to say about the hotel staff too, the receptionists, waiters and the bar staff are all very friendly and helpful, providing fast and professional service. The animation team does a fantastic job, during the day they organise fun activities for all age groups, which are definitely worth taking part in. The team creates a pleasant and friendly atmosphere in the village, and makes the time spent there special and even more enjoyable. Every evening there are shows in the theatre, like talent shows and cabaret shows, which are all high-quality performances with a free and easy atmosphere. It was a pleasure to meet the Bravo team, and I wish the very best for all of them!

I heartily recommend the Gemma to everyone who is looking for a fantastic vacation in Egypt!

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Cleanliness
    • Service
Thank Adrienn K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gemma Management, General Manager at Gemma Resort, responded to this reviewResponded 11 April 2024

First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.

It is a pleasure to read the kind comments you mentioned regarding the hotel in general. Nevertheless, it is deeply disappointing to read the shortfalls in service you faced. We will certainly be addressing your comments regarding this. I do sincerely apologies for any shortfalls you faced, and would like to assure you that your comments will be passed on to the relevant management teams.

I do hope we receive the chance to welcome you back in the future, and would welcome the opportunity to make it right for you.

Kind regards

General Manager

Ayman Hussien

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2024

All great, hot water, nice service :)
Highly recommended.
The see was in walking distance (less than 100 meters), hotel had a couple pools including one wormer, great for kids.
Because of the conflict ‘next door’ some of the attractions were not available.

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Pawel K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gemma Management, General Manager at Gemma Resort, responded to this reviewResponded 25 February 2024

Dear Mr & Ms we would like to thank you for taking from your time to write to us this nice comment. all the team members are very happy that you are enjoying your holiday with us and we hope to see you all the time in your coming vacations.

General Manager

Ayman Hussien

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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