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Alfonso S
Naples, Campania, Italy
Review of Gemma Resort
5.0 of 5 bubblesReviewed 31 Aug 2012
Date of stay: August 2012
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gemma Management, General Manager at Gemma Resort, responded to this review
Responded 1 Mar 2024
First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.

It is a pleasure to read the kind comments you mentioned regarding the hotel in general. Nevertheless, it is deeply disappointing to read the shortfalls in service you faced. We will certainly be addressing your comments regarding this. I do sincerely apologies for any shortfalls you faced, and would like to assure you that your comments will be passed on to the relevant management teams.

I do hope we receive the chance to welcome you back in the future, and would welcome the opportunity to make it right for you.

Kind regards,

Managment Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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2,906
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72
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Reviewed 31 August 2012
Google Translation

Date of stay: August 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gemma Management, General Manager at Gemma Resort, responded to this reviewResponded 1 March 2024

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2012
Google Translation

Date of stay: August 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gemma Management, General Manager at Gemma Resort, responded to this reviewResponded 1 March 2024

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2012
Google Translation

Date of stay: August 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gemma Management, General Manager at Gemma Resort, responded to this reviewResponded 1 March 2024

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2012
Google Translation

Date of stay: August 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gemma Management, General Manager at Gemma Resort, responded to this reviewResponded 1 March 2024

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2012 via mobile
Google Translation

Date of stay: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gemma Management, General Manager at Gemma Resort, responded to this reviewResponded 1 March 2024

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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