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Mahmoud A
Alexandria, Egypt

Cool hotel hot days

Review of Jaz Grand Marsa
5.0 of 5 bubblesReviewed 5 Jul 2021
We had our best times in jaz grand marsa hotel is nice for families and couples lovely staff always kind and smiling pools were super clean which we enjoyed in our stay specially in the hot weather ..nice cocktails and activities definitely coming back
Date of stay: July 2021
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abd ElAzim Mohamed, General Manager at Jaz Grand Marsa, responded to this review
Responded 6 Jul 2021
Dear Our valued guest Thank you for choosing Jaz Grand Marsa to spend your holiday. My team and I would like to thank you for your critical and valued feedback. You have always been looking for a better way to improve the service we offer. Once again, thank you for your feedback. We are looking forward to see you again. Best regards Ashraf Ayed Resorts General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,485)
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3,899
1,042
348
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74
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Traveller rating
3,899
1,042
348
122
74
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Reviewed 2 July 2021 via mobile

The only 5 star hotel in the world where the internet only works ,
And very bad , at the reception in the infernal heat because there is no air conditioning in the place
As if unreceptive receptionists were not enough and a terrible counter Manager present on 06/26 at night called abdo who should not even be a manager of a 1 star hotel.
Food , at 9 pm there 's nothing else , you 're in the middle of the desert and after that time there are no more restaurants in the hotel
Orange juice for breakfast only artificial and even paying there is not!
Laundry room delivered my wet clothes and if you want a taxi they can not offer contact as you have to close with the hotel company , in the best Egyptian style
The only good thing is the staff of the restaurant and cafe, who show a show of sympathy and helpfulness and should teach the bad manager abdo and the grumpy receptionists!

Date of stay: June 2021
Trip type: Travelled solo
Thank netto250782
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abd ElAzim Mohamed, General Manager at Jaz Grand Marsa, responded to this reviewResponded 23 September 2021

Dear Valued Guest

Thank you for choosing Jaz Grand Marsa to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest.
I do apologize that we didn't accomplish this for you and we welcome any suggestions for improving and developing our service. Please contact me by e-mail ashraf.ayed@jazhotels.com in order to discuss your impressions in more detail. Once again, I apologize for any inconvenience caused to you and I look forward to welcome you back to our hotel in the near future.

Kind Regards
Ashraf Ayed
Resorts General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2021

Everything was great, staff,food,rooms
Everything really was amazing

All the activities was very entertaining and enjoible
Including all pool activities, everynight amazing party
I can 100% recommend Jaz Grand Marsa

Date of stay: June 2021
Trip type: Travelled with family
Thank David-1562020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abd ElAzim Mohamed, General Manager at Jaz Grand Marsa, responded to this reviewResponded 29 June 2021

Dear Our valued guest Thank you for choosing Jaz Grand Marsa to spend your holiday. My team and I would like to thank you for your critical and valued feedback. You have always been looking for a better way to improve the service we offer. Once again, thank you for your feedback. We are looking forward to see you again. Best regards Ashraf Ayed Resorts General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2021 via mobile

We"ve stayed for two weeks as a family of 5. Hotel was maybe at 10% of its usual capacity but this did not stop any of the crew member from doing an exquisite job. Literally, every single staff who youll speak to, was super nice, totally friendly and very very helpful. Animation team is always there for you, making sure you enjoy your stay and move a little ;) Pamela, Zizou, Genar and rest...big hi5.
Ohhh...and the food...the food ridiculously good every single day. Drinks are poured from the bottles and not machines...thats obviously a plus!
I could write an essay for this review to praise excellence of our stay...
Go visit Jaz Grand Marsa and relax!

Date of stay: June 2021
Trip type: Travelled with family
1  Thank angerrrr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abd ElAzim Mohamed, General Manager at Jaz Grand Marsa, responded to this reviewResponded 28 June 2021

Dear Our valued guest Thank you for choosing Jaz Grand Marsa to spend your holiday. My team and I would like to thank you for your critical and valued feedback. You have always been looking for a better way to improve the service we offer. Once again, thank you for your feedback. We are looking forward to see you again. Best regards Ashraf Ayed Resorts General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2021 via mobile

We had such a wonderful time in the hotel, and honestly what made this trip so much better is the animation team more specifically Luka & Zizo who did their absolute best to entertain us and approached us to do so many activities.

Date of stay: June 2021
Trip type: Travelled with friends
2  Thank rosee731
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abd ElAzim Mohamed, General Manager at Jaz Grand Marsa, responded to this reviewResponded 25 June 2021

Dear Our valued guest Thank you for choosing Jaz Grand Marsa to spend your holiday. My team and I would like to thank you for your critical and valued feedback. You have always been looking for a better way to improve the service we offer. Once again, thank you for your feedback. We are looking forward to see you again. Best regards Ashraf Ayed Resorts General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2021 via mobile

It was so fun, the animations is very creative and friendly; they did their best to entertain us. The swimming is very good also the beach. The yoga activity is so relaxing. The food is not bad but it could be better.

Date of stay: June 2021
Trip type: Travelled with friends
Thank 517rawant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abd ElAzim Mohamed, General Manager at Jaz Grand Marsa, responded to this reviewResponded 25 June 2021

Dear Our valued guest Thank you for choosing Jaz Grand Marsa to spend your holiday. My team and I would like to thank you for your critical and valued feedback. You have always been looking for a better way to improve the service we offer. Once again, thank you for your feedback. We are looking forward to see you again. Best regards Ashraf Ayed Resorts General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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