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維萍 吳

Three nights stay, very good time in Renaissance Shanghai’s Yuyuan garden house

5.0 of 5 bubblesReviewed 23 Jul 2024
Very good location, with walk distance to every where our families would like to go, all of us enjoy our stay , good services and reasonable price, very helpful staff, excellent breakfast, swimming pool, nice to seniors, and next time we would like to stay with longer
Date of stay: July 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (2,041)
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Traveller rating
1,113
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38
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Reviewed 4 July 2024 via mobile

This hotel is at a good location (easy walk to Yu Garden and close to a Metro station), but Management is too focused on cost cutting. As an example, it was nice the hotel provided welcome fruits in the room (we are Titanium members), but one of the fruits was rotten - we asked the hotel staff to pick the platter of fruits up, and they never sent a replacement..The Executive Lounge staff strictly enforces their rules - to the point that my adult son wasn’t welcomed to accompany us even when he wasn’t consuming any food, and the lounge wasn’t busy…. The Concierge staff is very helpful.

Date of stay: June 2024
Trip type: Travelled with family
Thank Ninjie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM GSM, Other at Renaissance Shanghai Yu Garden Hotel, responded to this reviewResponded 11 July 2024

Dear Guest,

Thank you for taking your time to provide us with your feedback.

It is very unfortunate that you had an unpleasant experience at our hotel. I have already informed our Director of Food and Beverage and our Director of rooms about your comments . I can assure you that we will be monitoring the quality of these items to make sure they are of high standards.

I would like to wish you safe future travels and I hope on your next visit to Shanghai, I will have an opportunity to welcome you at our hotel.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2024

Rooms were spacious. Housekeeping was very thoughtful in leaving extra water for us. The hotel is right across a metro exit, so it can serve as a convenient home base for stays in Shanghai.

There are a few small convenience stores nearby, but not the chain ones line 7-11, Lawson or family mart. Walking distance to Yuyuan Gardens.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank philipplim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 June 2024

Very good hotel. Excellent location. Staff were amazing. Almost magical how they were always on hand to help. Our room wasn't ready so they stored the luggage. When we actually checked in, within 2 minutes of getting to the room the luggage arrived.
One criticism- the showers were not the best- the grout was quite mouldy.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KLTSingh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 May 2024

This hotel is right at Yu Garden, the historical site of Shanghai. The surrounding is mostly rebuilt though; there is little original. The place is also within a walking distance to Wai Tan, the popular river bank that is opposite to the TV tower ("Pearl of the East"). There is a subway station within a 2-minute walk to the hotel - You need to change a train if you are arriving from Pudong international airport - There is a club lounge for eligible members, where you get almost a full dinner during happy hours.

This is my second time at the hotel. Everything seemed to work well. However, I saw room charges at checking out. I told them we did not use any commodities in the room. They removed it and I left the hotel with a receipt of zero balance. What is not acceptable is they put the mistaken charge back after I left the hotel! I did not know it until I checked my credit card account.

We do not drink alcohol and we do not normally drink pops and sugar beverage. In addition, we have the club lounge access to get these things for free. Why would we use them in the room? More importantly, why would we lie if we used anything from the in-room fridge? I consider that an insult to me, a Bonvoy elite member who uses the Marriott chain a lot.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank poroelasticity
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM GSM, Other at Renaissance Shanghai Yu Garden Hotel, responded to this reviewResponded 11 July 2024

Dear Guest,

Thank you for taking your time to provide us with your feedback.

It is very unfortunate that you had an unpleasant experience at our hotel. I have already informed our Director of Food and Beverage and our Director of rooms about your comments . I can assure you that we will be monitoring the quality of these items to make sure they are of high standards.

I would like to wish you safe future travels and I hope on your next visit to Shanghai, I will have an opportunity to welcome you at our hotel.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2024

The best thing about this hotel was its proximity to the metro so that we could get to the train station the next morning. Our room felt tired and dated. The bathroom was especially not up to the standards you would expect from a hotel that’s rated as a four or five star property. Our room also had a third bed which we had not requested, and it took up a large portion of the floor space.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CortezFLTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM GSM, Other at Renaissance Shanghai Yu Garden Hotel, responded to this reviewResponded 11 July 2024

Dear Guest,

Thank you for taking your time to provide us with your feedback.

It is very unfortunate that you had an unpleasant experience at our hotel. I have already informed our Director of Food and Beverage and our Director of rooms about your comments . I can assure you that we will be monitoring the quality of these items to make sure they are of high standards.

I would like to wish you safe future travels and I hope on your next visit to Shanghai, I will have an opportunity to welcome you at our hotel.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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