The best thing about this hotel was its proximity to the metro so that we could get to the train station the next morning. Our room felt tired and dated. The bathroom was especially not up to the standards you would expect from a hotel that’s rated as a four or five star property. Our room also had a third bed which we had not requested, and it took up a large portion of the floor space.
Dear Guest,
Thank you for taking your time to provide us with your feedback.
It is very unfortunate that you had an unpleasant experience at our hotel. I have already informed our Director of Food and Beverage and our Director of rooms about your comments . I can assure you that we will be monitoring the quality of these items to make sure they are of high standards.
I would like to wish you safe future travels and I hope on your next visit to Shanghai, I will have an opportunity to welcome you at our hotel.
Sincerely,
Highly recommend. Good location, near Yu garden and lots of food options, bund and nanjing road, also has metro direct access to Shanghai zoo. I had to exchange to another room due to the strange smell, however, front desk was very efficient and professional. I enjoyed one week in Shanghai and will come back again!
The service and help here was wonderful. We stayed for 5 nights in the heart of Shanghai with everything almost only a 20 minute walk away. The location is wonderful, only 15 minutes away from the Bund. The rooftop bar has amazing views and I definitely recommend heading up here for a drink.
There is a metro station right across that gives you access to line 10 and 14 which gets you to most attractions! Its incredibly convenient.
The room service, the friendliness of the staff at the entrance (Steven and Alan) was amazing. I cannot recommend this place enough for Shanghai! You cannot go wrong. They accommodated for 3 people in 1 room by adding a trundle bed and there was ample space for us. Check in was easy and seamless.
Great location and very helpful staff. Rooms are clean. Some rooms and top floor have great views of Pudong skyline especially beautiful at night. Lobby is located at the 3rd floor. 10 min walking distance to Yu Garden and good restaurants. Will definitely come back in the future.
Friendly staff, comfy room and at city centre. The hotel is just next to metro, only one station to the shopping street. Worth the price!
