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L Z

Great location and helpful staff

5.0 of 5 bubblesReviewed 24 Apr 2024
Great location and very helpful staff. Rooms are clean. Some rooms and top floor have great views of Pudong skyline especially beautiful at night. Lobby is located at the 3rd floor. 10 min walking distance to Yu Garden and good restaurants. Will definitely come back in the future.
Date of stay: April 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 22 April 2024

Friendly staff, comfy room and at city centre. The hotel is just next to metro, only one station to the shopping street. Worth the price!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dreamer33127557472
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 April 2024 via mobile

I got a room that paid by my company as a deluxe room, and I found out as a gaming room. Horrible!!!
It smelled smokes, filthy, damp, dark, and very small room!
I talked to the front desk and asked for a "normal room." I couldn't even imagine myself being there for a business trip, I just needed a rest.
Then they found a "normal" room and charged me for an additional around 500 CNY for 2 days, and I paid it anyway because I needed sleep after a long business trio from other city.
And i got a damp smelled room, with hilarious color of carpet with petite room .
Gym is old and filthy!!!

Horrible, not worth the price!

Room tip: Never book this hotel if you wanna have a better gym
Date of stay: April 2024
Trip type: Travelled on business
1  Thank Abigael J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM GSM, Other at Renaissance Shanghai Yu Garden Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for taking your time to provide us with your feedback.

It is very unfortunate that you had an unpleasant experience at our hotel. I have already informed our Director of Food and Beverage and our Director of rooms about your comments . I can assure you that we will be monitoring the quality of these items to make sure they are of high standards.

I would like to wish you safe future travels and I hope on your next visit to Shanghai, I will have an opportunity to welcome you at our hotel.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2024

This hotel has a great location, hospitable staff, and pleasant ambience. We will definitely choose it next time we travel to Shanghai! The staff were responsive to our requests and provided a great travel experience to us. Thanks to my friend for recommending it!

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dori D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 March 2024 via mobile

The staff is good, thanks for Lemon’s check in service. Ethan from the breakfast service is very nice and helpful. However, I’m this hotel was so old and shabby, the ceiling is very low. The location is good and can reach many spots, but the traffic condition is quite bad.

Don’t recommend this hotel since it is so old.

Date of stay: March 2024
Trip type: Travelled on business
Thank oftheplanet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM GSM, Other at Renaissance Shanghai Yu Garden Hotel, responded to this reviewResponded 27 March 2024

Dear guests, thank you for choosing Shanghai Yu Garden Hotel and leaving valuable comments. Since its opening, the hotel has been committed to providing the most intimate and sincere service for guests, and will continue to improve the overall service quality of the hotel. We value every guest's comments and suggestions on the hotel very much. We are sorry that this check-in failed to meet your expectations. In view of your evaluation, the hotel will strengthen the training of staff service awareness and do a good job of department communication and coordination when the hotel is full, so as to provide better service to our guests. We hope you can give us another chance to serve you and see our efforts and progress. We sincerely look forward to your stay again!

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Reviewed 25 March 2024

I just came from the Courtyard by Marriot in Hongqiao and the rooms and service were impeccable there. However in Renaissance Yu Garden, whilst service is still great (love the Navigation guys and front desk who were informative and helpful), the rooms were definitely old and dated. Lots of things didn't work in our room such as the door stoppers, the cupboard doesn't close fully, the cutleries & cups storage were dusty, there was mold at the corner of the shower area (shudder) and the room smells a little. The blinds that close off the bathroom area to the room was cranky and noisy (and old).

It's such a pity as the location was amazing - literally 5 minutes walk to the Yu Gardens (Yuyuan), and I rented a bike to ride straight to Nanjing Road. Station to Line 10 Exit 3 is literally right across the road as well. I'd urge the management to look into refurbishing the rooms (the turquoise-coloured carpets are a little moldy too) that can perhaps elevate the experience much more.

Check-in process was a little messy and the hotel is probably at full capacity and the lobby was not quite equipped for that, hence we queued till the elevators. Though kudos to the staff as they moved us along quite quickly.

Overall, it's great for a stay for 1-2 nights but it doesn't make me want to stay the entire week.

Room tip: The exit to the Metro Line 10 is all-stairs, so it'll be difficult to lug your luggage up here. However, you can exit at other Exit points.
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank EllyseNg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM GSM, Other at Renaissance Shanghai Yu Garden Hotel, responded to this reviewResponded 27 March 2024

Dear guests, thank you for choosing Shanghai Yu Garden Hotel and leaving valuable comments. Since its opening, the hotel has been committed to providing the most intimate and sincere service for guests, and will continue to improve the overall service quality of the hotel. We value every guest's comments and suggestions on the hotel very much. We are sorry that this check-in failed to meet your expectations. In view of your evaluation, the hotel will strengthen the training of staff service awareness and do a good job of department communication and coordination when the hotel is full, so as to provide better service to our guests. We hope you can give us another chance to serve you and see our efforts and progress. We sincerely look forward to your stay again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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