I experienced great service during my stay: many staff members went out of the way to enhance customer satisfaction. The cleaning person offered extra coffee capsules, seeing that I used them often. A room change request was promptly processed. What I am most grateful for, though, was how the hotel handled an item left behind the room when I checked out in haste. The hotel emailed me to let me know of the lost item, then assigned a staff member (Vicky) to communicate with me via Wechat to arrange courier service that delivered the item from Shanghai to Beijing. Vicky helped monitor courier pick up of the item even during her hours off. Indeed, I felt guilty because it seemed the staff members were over-working. Overall, I appreciated both the diligence and the organization of the entire staff team.

I really enjoyed my stay! Staff was extremely kind and helpful. Especially the navigator who went out of his way to help me call customer service when I had problems with the power banks at the hotel entrance. Breakfast was awesome with endless choice. I loved the noodle robot. We also loved the room
Service robots! The room was great! The beds were the best. My only criticism would be a bit of a funny smell upon entrance but nothing an air freshener can’t fix. The pool and the view was incredible. I think the pool area could benefit from a little refresher but still we thoroughly enjoyed it! I only ate once at the restaurant on the first floor and was not particularly happy with the food and prices. But that doesn’t negatively impact my impression of the hotel. Lastly the location was really perfect!! Both for walking and taking the metro. Everything was within reach. I would 100% recommend this hotel and would choose it for future stays! Thank you to all the staff!

Excellent Hotel in Shanghai. Kiven was nice to us really.
Pleasant journey and delicious food. Perfect location and beautiful pool.
I would like to visit the hotel again and be friends with the hotel staff.