We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
TaniaPemberton
Singapore, Singapore

Excellent stay

5.0 of 5 bubblesReviewed 27 May 2024
The hotel is in a great location and the staff all very friendly. I particularly want to mention Michael the concierge and his colleagues Tony and Jeremy who were so helpful both before and throughout our stay. Great breakfast. Rooms comfortable.
Date of stay: May 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kamieth Christoph, 总经理 at Banyan Tree Shanghai On The Bund, responded to this review
Responded 29 May 2024
Dear TaniaPemberton,

We are delighted to read that you have enjoyed your stay with us! Especially your comments in regards to the Concierge team shows me, that we have achieved our mission to provide genuine care and comfort for our guests. All team members will be thrilled to hear of your kind comments, as they strive to make every guest experience a unique and memorable one.

Thank you for making time sharing your feedback and we are looking forward to welcome you back at Banyan Tree Shanghai On The Bund soon!

Sincerely Yours,

Christoph Kamieth
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
公寓外观
HK$1,182
  • Agoda.com
    HK$1,081
  • Hotels.com
    HK$1,423
  • Expedia
    HK$1,423
1.7 km from Banyan Tree Shanghai On The Bund
Free Wifi
Pool
HK$678
Fully refundable
  • Hotels.com
    HK$631
  • Agoda.com
    HK$521
  • Expedia
    HK$631
3.2 km from Banyan Tree Shanghai On The Bund
Free Wifi
Restaurant
Lobby view
HK$859
Fully refundable
No prepayment needed
  • Agoda.com
    HK$693
  • Hotels.com
    HK$748
  • Official Site
    HK$1,184
2.9 km from Banyan Tree Shanghai On The Bund
Free Wifi
Pool
Exterior View
HK$763
Fully refundable
No prepayment needed
  • Official Site
    HK$777
  • Agoda.com
    HK$625
  • Hotels.com
    HK$664
3.0 km from Banyan Tree Shanghai On The Bund
Free Wifi
Restaurant
Exterior view
HK$628
Fully refundable
  • Agoda.com
    HK$579
  • Hotels.com
    HK$629
  • Vio.com
17.3 km from Banyan Tree Shanghai On The Bund
Free Wifi
Free parking
HK$678
HK$429
  • Hotels.com
    HK$678
  • Agoda.com
  • Expedia
    HK$678
1.6 km from Banyan Tree Shanghai On The Bund
Free Wifi
Pool
酒店大堂
HK$307
No prepayment needed
  • Agoda.com
    HK$261
  • Vio.com
16.0 km from Banyan Tree Shanghai On The Bund
Free Wifi
Restaurant
HK$1,805
Fully refundable
Multiple ways to pay
  • Vio.com
  • Trip.com
  • Expedia
18.7 km from Banyan Tree Shanghai On The Bund
Free Wifi
Free parking
HK$762
HK$539
Fully refundable
Multiple ways to pay
  • Hotels.com
    HK$762
  • Expedia
    HK$762
  • Vio.com
30.6 km from Banyan Tree Shanghai On The Bund
Restaurant
Bar/Lounge
高级双人房
HK$491
Fully refundable
  • Agoda.com
    HK$410
  • Vio.com
  • Trip.com
5.6 km from Banyan Tree Shanghai On The Bund
Free Wifi
Pool
View more hotels in Shanghai
Reviews (4,044)
Filter reviews
4,045 results
Traveller rating
3,880
88
29
17
31
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
3,880
88
29
17
31
See what travellers are saying:
Selected filters
Filter
Updating list...
1 - 6 of 4,045 reviews
Reviewed 21 May 2024

Laughably unprofessional service at a self-styled ‘high-end’ hotel.

I booked and paid for two rooms for some friends. The front desk tried to push an upsell by repeatedly stressing in front of the guests that ‘the rooms they are getting do not have the best view of the Bund’, despite at least two very firm declines. The front desk lady’s determination to embarrass the client for commission was admirable.

The front desk lady also seemed to have trouble accepting that a woman was handling the reservation. Even though I was the one making the reservation, putting down my card, and asking her the questions, she addressed all of her answers to my husband and would not look at me. I have rarely encountered such blatant misogyny in China.

The hotel’s location is okay, but it is also at least a few miles away from the actual Bund. The facilities are not in the best of conditions – the pool is closed starting 21 May for maintenance, and almost half of the light switches in one of the rooms were faulty.

Overall, the hotel is not really comparable with similarly priced ones in the same or better locations. They charge a premium for the facade of a ‘high-end hotel’, but they do not appear to have the service and amenities to match.

Room tip: Avoid talking to the front desk. Every other staff member is pleasant and helpful, so go directly to them for your needs (eg valet, dining).
Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bencpq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kamieth Christoph, 总经理 at Banyan Tree Shanghai On The Bund, responded to this reviewResponded 22 May 2024

Dear Ms. Bencpq,

Thank you for sharing your experience with us on TripAdvisor regarding your most recent stay at Banyan Tree Shanghai on the Bund.

Your comments are of utmost value for us to improve our product and service quality.

Please accept my sincere apologies for not being able to deliver a true luxury experience at our hotel this time.

We shall certainly pay more attention on how we interact with our guests upon check-in and choose a more discrete and appropriate way of communication when it comes to recommendations of added value or services. Additional training of our team members on this subject is required and will be arranged.

I am also taking note of your comment in regards to the faulty light switches to ensure those are getting repaired immediately.

Unfortunately we were not able to avoid the one week closure of our pool facilities due to urgent repair & maintenance work in order to ensure a great experience for our guests in a well maintained environment.

I sincerely hope your experience with us will not prevent you from choosing us again in the near future and I look forward to welcoming you back for your next trip to Shanghai.

Sincerely,
Christoph Kamieth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2024 via mobile

The Banyan Tree group have a long standing reputation of excellence and high standards throughout Asia, which is the main reason why I wanted to try this one as it was ranked one of the very best in Shanghai.

The location is excellent, right on the Bund and very peaceful and serene and the hotel beautifully presented, and the front desk staff excellent - although I was surprised to Fi over that only two or three staff could speak confidently in English. This was surprising for a group such as the Banyan Tree, with the pedigree and reputation they have worldwide.

This did make communication somewhat challenging for me, although luckily, Alisa at front desk was an outstanding member of staff who helped me throughout.

The Bund Retreat rooms really are special, beautifully appointed, spacious, outstanding views and a wonderful circular bath by the window.

Unfortunately, my room on the first night had a problem with the air-conditioning, and the heating was super hot, which meant I could not sleep, clearly not ideal for my hotel of the standing. Alisa did not hesitate to move me the next day so my second night sleep was better!

Overall, I enjoyed my stay, and it felt very luxurious, I hope they sort out the air-conditioning and all rooms moving forward.

Room tip: Go to the raffles city mall, and enjoy some wonderful dining on the second and third floor, food prices, punching well above their way!Go to
Date of stay: March 2024
Trip type: Travelled with friends
Thank PeterDavenport
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xu Ethan, 其他 at Banyan Tree Shanghai On The Bund, responded to this reviewResponded 1 April 2024

Dear PeterDavenport,

It was so glad to know you have enjoyed your stay at our hotel. We are committed to the pursuit of perfect details and for you to create a wonderful place.

We are very delighted to know that our staff have provided you a great service! Meanwhile, we also appreciate that you mentioned the temperature problem of our air-conditioning, and our engineering team will try our best to fix it.

Thank you for your comment and I will definitely share your praise with our team. Hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2024 via mobile

호텔이 너무 깨끗하고 고급집니다!!
위치가 아주 죄금 애매하긴 합니다만 그런거 다 상관없이 친절한 서비스에 너무 감동했어요 다음에 꼬 오겠습니다 객실 상태도 좋고 욕실에서 보는 뷰는 정말 꺄악! 객실 업그레이드 감사해요

Good choice to stay Banayan tree
We will definitely comeback again to stay here!
Thx for the upgrade and friendly service from front office people!
I will be back 🥰🥰

Date of stay: January 2024
Trip type: Travelled solo
Thank Leeleepark
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xu Ethan, 其他 at Banyan Tree Shanghai On The Bund, responded to this reviewResponded 11 March 2024

Dear Leeleepark,

Thank you very much for sharing such a great review with us on TripAdvisor.

We're delighted to read that you have enjoyed your stay with us, especially the services from Front Office. Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one.
We are looking forward to welcoming you back to Banyan Tree Shanghai On The Bund.

With my regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2024

We booked the “Bund Oasis with Romantic Pool” room and the room was decent. When we woke up on the morning of 1/2/24, the lights could not be switched on and the fancy toilet that required power could not be flushed. Upon contacting the front desk we were then told that there is a power outage… The staff did not offer us another room until we asked how we were supposed to shower. As the room curtain also required power there was no natural light and we had to rely on phone torchlight to pack up our luggages in the dark. We did not expect to have such an awful experience at a 5 star hotel and it was definitely an experience that we will never forget.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank katherine800
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xu Ethan, 其他 at Banyan Tree Shanghai On The Bund, responded to this reviewResponded 4 February 2024

Dear Katherine800,

Thank you for sharing your experience with us on TripAdvisor following your visit to Banyan Tree Shanghai on the Bund.

It was sad that there was a power outage on the floor where you were staying that night. Although the engineering department tried their best to repair circuit, we deeply apologize for the displeasure caused by this accident. We'll also share your exprience to all the departments to remind all employees that even in unexpected situations, what customers want should always be the top priority.

We hope your experience with us this time will not prevent you from choosing us again in the future. We look forward to welcoming you back before long and will strive to serve you better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2023

We went for the rooftop bar and we lucked out on a Monday, it was mostly left for ourselves. The cocktails were ok and the price was acceptable.

Great, fantastic views of the Bund. Good , attentive service. We did not stay in the hotel nor ate there.

Date of stay: October 2023
Trip type: Travelled as a couple
1  Thank RvMDl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loh Bryan, 总经理 at Banyan Tree Shanghai On The Bund, responded to this reviewResponded 16 November 2023

Dear RvMDI,

Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor.

I am delighted to read that you have enjoyed your experience with us, especially our TOPS bar and the hotel views. Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one.
We are looking forward to welcoming you back to Banyan Tree Shanghai On The Bund.

With my regards,
Bryan Loh
Vice General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews