We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
jcmsak1
Paris, France

diapointment

2.0 of 5 bubblesReviewed 7 Jun 2023via mobile
I had excellent memory of this hotel where I stayed in the past.
while infrastructure is still very best in shanghai , service quality dropped to abysmal level for a so said luxury hotel.
only coffee shop was open , food choice was poor , quality poor to the point of having a gastrointestinal illness the day after .
I won’t recommend this hotel at this price !
Date of stay: June 2023
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rob Spiekerman, 总经理 at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel, responded to this review
Responded 12 Jun 2023
Dear jcmsak1,

Thank you for choosing stay at HUALUXE Shanghai Twelve at Hengshan and shared your experiences with us. We would like to express our sincere apologies for the issues you have encountered during you stay at our hotel. It shows that the quality of our service is lower than before, the food choice and food quality are poor.
We will inform Front Office Department,Housekeeping Department and Food&Beverage Department to strictly follow the IHG's standards to improve the quality of our services and take immediate corrective and supervisory measures to prevent the recurrence of such issues. Hope to have the opportunity to serve you next time.

Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Lobby view
HK$810
Fully refundable
Multiple ways to pay
  • Booking.com
    HK$944
  • Vio.com
    HK$776
  • Trip.com
    HK$821
4.7 km from HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Free Wifi
Pool
HK$644
  • Trip.com
    HK$687
  • Agoda.com
    HK$546
  • Hotels.com
    HK$644
4.4 km from HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Free Wifi
Restaurant
Exterior View
HK$911
Fully refundable
  • Official Site
    HK$1,338
  • Vio.com
    HK$730
  • Trip.com
    HK$792
4.7 km from HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Free Wifi
Restaurant
HK$1,088
  • Trip.com
    HK$1,088
  • Vio.com
    HK$1,062
  • Hotels.com
    HK$1,088
6.1 km from HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Free Wifi
Pool
HK$1,568
Earn Trip Coins after your stay
  • Agoda.com
    HK$1,409
  • Vio.com
    HK$1,568
  • Hotels.com
21.1 km from HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Free Wifi
Free parking
Exterior view
HK$642
Fully refundable
  • Agoda.com
    HK$642
  • Trip.com
    HK$615
  • Hotels.com
    HK$642
18.7 km from HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Free Wifi
Free parking
HK$821
Fully refundable
No prepayment needed
  • Trip.com
    HK$719
  • Hotels.com
    HK$742
  • Agoda.com
    HK$801
4.7 km from HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Free Wifi
Restaurant
酒店大堂
HK$313
  • Agoda.com
    HK$281
  • Vio.com
    HK$265
8.5 km from HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Free Wifi
Restaurant
大堂吧
HK$516
Fully refundable
No prepayment needed
  • Booking.com
    HK$517
  • Agoda.com
    HK$517
  • Trip.com
    HK$516
20.0 km from HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Free Wifi
Free parking
HK$591
Multiple ways to pay
  • Hotels.com
    HK$846
  • Vio.com
    HK$538
  • Trip.com
    HK$563
34.8 km from HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel
Restaurant
Bar/Lounge
View more hotels in Shanghai
Reviews (859)
Filter reviews
859 results
Traveller rating
649
104
48
21
37
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
649
104
48
21
37
See what travellers are saying:
Selected filters
Filter
Updating list...
1 - 6 of 859 reviews
Reviewed 17 September 2021 via mobile

Excellent location and service (except for cleaning) at this hotel. Room designs/execution are not the best though: carpet on the floor looks dirty, blinds and curtains only completely open or close - no half way option. In fact,. A little suspect of the cleaning - throughout my entire stay there was someone's old dry contact lens on the floor. I was curious if it will get cleaned up during my 4 night stay, but it never did. Other than that, good experience. I wish the sauna worked in the health centre.

Date of stay: September 2021
Trip type: Travelled on business
1  Thank 152maximb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rob Spiekerman, General Manager at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel, responded to this reviewResponded 18 September 2021

Dear 152maximb,

Thank you for choosing stay at HUALUXE Shanghai Twelve at Hengshan and shared your experiences with us. We would like to express our sincere apologies for the issues you have encountered during you stay at our hotel. It shows that there is still a lot of room for improvement in our work, and we weill take immediate corrective and supervisory measures to prevent the recurrence of such issues. Hope to have the opportunity to serve you next time.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2021 via mobile

The service at this hotel was exceptional. We were greeted warmly by the receptionist and had our IHG status acknowledged with an upgrade and a happy hour. Throughout our 5 day stay we were greeted politely by the door staff. The Happy Hour had a good selection of drink and food with efficient staff.

The hotel itself is stylish and very relaxing. The pictures show the quality of the furnishings. Considering its location it is very peaceful. The pool and spa area is amazing with message chairs, a mood shower etc.

The location is fantastic next to a metro stop but also opposite some great restaurants and cafes. It is a beautiful area to walk around.

I highly recommend this hotel-it offers all that is expected by a 5 star hotel and goes beyond. You can both be in the centre of action but also have some peace from it.

Date of stay: December 2020
Trip type: Travelled with friends
1  Thank HelsS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 March 2020

Great hotel in Shanghai. Quiet with nice architecture and amazing courtyard. Breakfast served on top floor with nice view of the city. Not the ideal location, but also not too far from main attractions. A few good restaurants on the other side of the road. Worth to mention that it comes at certain price.

Date of stay: April 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank krzysztofgornicki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2019

We arrived late in the hotel, front desk free upgrade us to a nice room, the staff are very accommodating and trained in good manner. The rooms have all the most modern luxury features and are perfectly maintained. Great location for the city visit, Metro is right next to the hotel, a food complex is nearby as well. We enjoyed our stay and wish to return one day.

Date of stay: December 2019
    • Value
    • Location
    • Service
Thank rainraingogoaway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcom_12HSLC, 公关经理 at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel, responded to this reviewResponded 30 December 2019

Dear guest,

Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai.

Best Regards,

Marketing & Communication

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2019

It is the first time I check-in this hotel. My overall impression of this hotel is quite neutral, because the location is not really convenient and the hotel looks quite old. My room is quite acceptable considering I book this hotel by using VISA Infinite Card to enjoy free 2nd night, except the tax. The hotel does nolt have a Club Lounge, so not much privacy for breakfast and evening cocktails. The saunna and steam area is very spacious with very few users and that I consider it is a ideal place for relaxation.

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank 886simh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcom_12HSLC, 公关经理 at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan, an IHG hotel, responded to this reviewResponded 24 December 2019

Dear 886simh,

Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us.

On behalf of the hotel management, I would like to express our sincere apologies to you for your service during this stay. It also shows that there is still a lot of room for improvement in our work, and we will take immediate corrective and supervisory measures to prevent the recurrence of such problems.

Hope to have the opportunity to serve you next time.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews