Hotel by itself is ok and even if furniture are a bit outdated, I do not have complain about
I would like anyway to complain about the attitude about the hotel staff (duty manger and its superior) concerning the checkout procedure.
It took them more than one hour to justify the contents of the bill !! They had an attitude extremely condescending and suggesting I should pay without requiring details (which were not able to provide me)
It was often said that I should trust them and not necessary to ask what I have to pay
Not unable to clarify what was corresponding for amount, making mistake in the dates was the main reproach… and it took 1 hour for them to understand what they were asking me to pay !!!!!
Finally, they never sorry (or I had to push them to say sorry but they did not even believe in it). Close to me, I had at least 2 colleagues which were also questioning their own bill
With such attitude, next time I would suggest to think twice before advising to send someone in this hotel. 

This hotel has well done and well maintained decor and there has been careful attention to the detail in both the room and the public areas. For example, at the desk in the room a staking box containing the computer wires.

However, there are a number of other quality hotels within the Marriott/SPG/Ritz brand alliance I could recommend which are far superior in terms of both the service and the decor for the same price or less in Shanghai. The staff try very hard, but considering the price and the level of luxury they are trying to showcase, it just is not good enough.

Here are a few examples:

- At check in the details regarding high member status benefits were not mentioned and I had to ask
- At both breakfast and evening cocktail hour there were food areas that went empty for a while before being refilled. When questioned at the evening cocktail hour by me the staff said “later” as an answer for when it would be refilled
- The breakfast buffet selection is nothing special
- At the gym, the staff checking in merely greeted me. I was not offered headphones unless asked. I was not shown where to go for any purpose of my visit there.
- In the gym, the equipment was not maintained often. I saw empty water bottles and used towels on other cardio machines and there were not enough attending staff
- A so-called life guard was present for a short period of time at the pool. He wore street clothes and had shoes on. Read a book or his smart device when sitting in the life guard seat and left after several minutes
- Details regarding the decor as it relates to service was not well thought through. For example, at the evening cocktail hour, the covers for the food were huge and then there was no room to put your plate down when serving yourself
- Another surprising feature is that there is no business center; however, the staff direct you to the one computer that guests can use; however, the printer is incredibly inefficient because it prints one page and then had to do its cleaning before printing another page, so if you have several pages to print be sure to allow ample time.