This hotel has well done and well maintained decor and there has been careful attention to the detail in both the room and the public areas. For example, at the desk in the room a staking box containing the computer wires.

However, there are a number of other quality hotels within the Marriott/SPG/Ritz brand alliance I could recommend which are far superior in terms of both the service and the decor for the same price or less in Shanghai. The staff try very hard, but considering the price and the level of luxury they are trying to showcase, it just is not good enough.

Here are a few examples:

- At check in the details regarding high member status benefits were not mentioned and I had to ask
- At both breakfast and evening cocktail hour there were food areas that went empty for a while before being refilled. When questioned at the evening cocktail hour by me the staff said “later” as an answer for when it would be refilled
- The breakfast buffet selection is nothing special
- At the gym, the staff checking in merely greeted me. I was not offered headphones unless asked. I was not shown where to go for any purpose of my visit there.
- In the gym, the equipment was not maintained often. I saw empty water bottles and used towels on other cardio machines and there were not enough attending staff
- A so-called life guard was present for a short period of time at the pool. He wore street clothes and had shoes on. Read a book or his smart device when sitting in the life guard seat and left after several minutes
- Details regarding the decor as it relates to service was not well thought through. For example, at the evening cocktail hour, the covers for the food were huge and then there was no room to put your plate down when serving yourself
- Another surprising feature is that there is no business center; however, the staff direct you to the one computer that guests can use; however, the printer is incredibly inefficient because it prints one page and then had to do its cleaning before printing another page, so if you have several pages to print be sure to allow ample time.

Thats my experience， to get room service order ice or a buggy takes at least 2 telephone calls and a wait of almost an hour and even then it still sometimes never happens. Once your food arrives you wonder why you bothered. 
Don't ask for your duvet to be replaced by a blanket - surely a not unreasonable or unheard of request in the tropics- you will be left with only a bottom sheet and a scratchy acrylic blanket that is too small for the bed and no other sheets! It will then only take 3 telephone calls and about an hour and a half to get the bed made properly.
Even if you eat in the restaurants the service is hit and miss. You can order things which are never served but they still end up on your bill.
Maybe you could forgive all this - after all it is the tropics and they are charging over RMB1600+ a night. I have stayed in a number of luxury properties all around the world. While they are always expensive they still offer value for money because the service you receive and the exp

The hotel should be a modern luxury hotel, the outside is stunning, the rooms are well appointed, but something is missing. Sitting in the breakfast restaurant on the top floor, the final luxury touch is missing. The sofa is made from not so expensive man made leather. The floors and walls have the same marble, the ceiling is boring white. One would expect some cool design and play with colors and luxurious, modern furniture. The breakfast table could be in a courtyard. Let’s see my next review we are changing for the rest of our stay to the St. Regis.