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DiamondPolo
Toronto, Canada

Excellent Hotel

5.0 of 5 bubblesReviewed 3 weeks ago
Although it is an older hotel, the management has tried their best to maintain the level of standard of the hotel. Best is the cocktail reception for guests from 6pm at the lobby lounge - but a bit more finger food will be better.
Date of stay: May 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (1,561)
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Reviewed 22 April 2024 via mobile

What a lovely stay we had! Some of the reviews of this property that I’ve read are way too harsh. Yes, it shows its age a bit but not in a way that would be too severe (maybe with the exception of the pool- I’ll get to that later). What we loved about the property the most is that it’s well and truly an Andaz. Cool artwork in the public areas, upbeat music in the lobby area and overall a slightly younger and more fashionable crowd than what you’d find in your run of the mill quiet-piano-music beige toned carpets 5 Star hotel (try the Langham next door which oozes beige from afar). This was the perfect match for the Xintiandi neighbourhood which is very posh and stylish with plenty of overpriced fashion shops. Overall Check in was efficient and English well spoken enough though our check in lady had the worst BO I’ve ever encountered with any hotel staff, but there seems to be a severe lack of deo spray in China generally we’ve noticed.

We had applied a Globalist suit upgrade award and found it very well spent during our 5 night stay here. Yes, there are a few scuff marks on the floor boards but hey, nice wooden floor boards throughout which I’d always prefer over a rotten carpet. The bed was typical Andaz and so comfortable that we did never want to get up. Speaking of “typical Andaz”- I loved that this is one of the older Andaz properties that’s located in a fancy and cool area of town, has lots of cool artwork everywhere and is a bit understated in its luxury. It reminded me a lot of the Andaz in West Hollywood or London Liverpool Street which are both amongst my favourite hotels in the world. The newer Andaz properties, while still nice, tend to be a bit over-the-top luxury which is a bit more exchangeable in my views.

So, yes, very happy with this property, loved the cool colour lit bathroom (bedroom lights also colourful) with the open plan rain shower, the spacious separate work room and a very bizarre seperate corner of the room with an exercise bike within (!) which didn’t love so much as it’s a totally unnecessary gimmick and worst, the video screen of the bike runs 24/7 and adds some unwelcome light to the room at night. We noticed that you can’t even switch it off or at least pull the plug as the matter is somehow connected underneath the floor boards and can’t be reached- annoying! We also the Andaz-typical free minibar plus evening happy hour in the lobby bar which was a nice added benefit.

The location of the property is full of overpriced fashion and jewellery shops which itself is a bit boring but it seems to be the cool part of town with plenty of bars, restaurants and just fun and fashionable people to look at- we totally loved it. There’s also several Metro stations within walking distance and a DiDi over to the Bund is a short 10 or so minutes ride.

Biggest highlight must have been the breakfast buffet- such a huge choice and especially the local dishes were of amazingly high quality. You could get a whole selection of different noodle dishes, very tasty pan fried dumplings and all sorts of other things. Western selection included Eggs Benedict, omelette and even a carving station with baked ham. Both variety and quality was outstanding and staff very helpful and efficient- no problem if you don’t speak Mandarin, even some of the chefs spoke English!

And the biggest gripe- that would be the swimming pool. It feels old and not very hygienic: There was a government-issued pool hygiene sign by the wall indicating this pool is only tested as “Average” and it felt like that- the pool is essentially an infinity pool that constantly overflows but instead of flowing into some pretty pebbles or into a gutter, the water just sips onto the mouldy mats all around it. Yikes. We were also hassled into wearing an uncomfortable and annoying swimming cap even though I hardly have any hair and my partner wears hair really short. This has happened elsewhere in China too but we felt that generally, Chinese do not treat pools as a relaxing past time, rather as a sports venue of sorts. Very sterile, usually some tiger parents shouting at their kids to teach them swimming and that’s about it. Definitely not a place where one would want to relax and enjoy themselves which is a real shame.

Date of stay: March 2024
Trip type: Travelled as a couple
1  Thank sydneyberlin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Shao, Guest Services / Front Office at Andaz Xintiandi Shanghai, responded to this reviewResponded 14 May 2024

Dear sydneyberlin,

First of all, we would like to thank you for choosing to stay at the Andaz Xintiandi Shanghai and for giving us your valuable feed-back to improve our guest satisfactions. It is through comments from guest such as yourself that are enabling us to continue to improve and provide our guests with the service that they come to expect from Andaz Xintiandi Shanghai. We value your input, in helping us to achieve our commitment as your best friend’s home in Shanghai

We are looking forward to welcome you back in the nearly future

Best Regards

David Shao
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2024

I stayed here because of the Hyatt connection, and was satisfied, most notably, with the location. I can easily walk to the Bund (about 30 minutes) as well as other off-the-radar locations, too.

Clean, comfortable room, blah, blah, blah, and I was given one on the 25th floor with an excellent view of Xintiandi, which was, of course, nice. Daily Happy Hour didn't hurt either, with a Qingdao going down easy.

Overall, nice hotel, with an excellent location...

Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MJellick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Shao, Guest Services / Front Office at Andaz Xintiandi Shanghai, responded to this reviewResponded 5 weeks ago

Dear Mjellick,

Thank you for choosing Andaz Xintiandi Shanghai and highly appreciate your compliments towards our location and room cleanness. We wish to create an environment of your best friend’s home in Shanghai and look forward to welcome you back in many occasions of future.

Best Regards
David Shao
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2024

Excellent service, very prompt response. Would be better if there's more variety of comfort food in the rooms service menu.Thanks for you.I had a great holiday here with so much fantacy memory.Glad to get yours,while I will try this hotel again!

Date of stay: March 2024
Trip type: Travelled solo
Thank W L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helen Zhang, General Manager at Andaz Xintiandi Shanghai, responded to this reviewResponded 4 weeks ago

Dear 683wl,

Thank you for your valuable suggestion regarding about our food variety on the room service menu, which I will definitely share it with department head concerned for further improvement. Meanwhile, we appreciate your nice compliment to our hotel service and as the commitment to our customers, we are always trying to create an environment as your best friend’s home in Shanghai

We are looking forward to welcome you back in the nearly future

Best Regards
Helen Zhang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2024 via mobile

It was a staycation! And we throughly enjoyed our CNY holiday time at this amazing hotel located in the heart of Shanghai.
The rooms are spacious with amazing city view! The light of rooms can change as per your mood and requirements. The breakfast was good with good spreads.
We enjoyed the evening open bar for the guest with light refreshments and selection of beverages.
Highly recommend this hotel for business or holiday.
The Xintiandi high street is just across the street!

Date of stay: February 2024
Trip type: Travelled with family
Thank 888gss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 February 2024

Had an amazing check in experience - all thanks to Jay! He was warm, personable and really went above and beyond to make sure I was taken care of. One of the best experiences I’ve had as a frequent traveler (currently explorist, will be globalist next month). It was a great way to kick off what I’m sure will be a wonderful stay. Thanks Jay for putting a smile on my face!

The cappuccinos while you check in is also such a nice touch!

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Explorer44236625800
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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