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Jamie L
Khartoum, Sudan

What is going on?

1.0 of 5 bubblesReviewed 22 Dec 2020via mobile
I’m writing this review lying in bed, listening to a full conversation of the neighbour next door on his phone. The other neighbour next door is watching TV and I can hear it all. I am gobsmacked. It’s like being in a traffic jam (on-a Tuesday night). I had tried to forget the dated rooms, no room service (due to covid apparently except there is no mask wearing or asking for health codes), sauna and steam room don’t work. I’ve stayed at Ascotts in Beijing and in other countries and am a loyal customer but this is a bad joke. If you want a hotel that feels like a used car from 20 years ago that still charges new car prices, then get in line! Surely the Ascott company must be cringing over this embarrassment to their glamorous chain. You know it’s bad when you cannot even make out the numbers in the lift they are so worn out!
Date of stay: December 2020
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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7 - 12 of 347 reviews
Reviewed 9 February 2020

We enjoyed staying in this place and had a good two bed apartment for eight nights over New Year. It was well serviced and well appointed. It was a little tired in places but still very good. The location is great and very much part of the French Concession shopping world. There is a metro just down the street and one can walk easily to many great places. There is an excellent international supermarket which we used a lot so we could east in the apartment. The only thing I would say is that the rooms were very expensive although this is probably explained by New Year.

Room tip: Most rooms look to have good views. There is one very attractive aspect over the park.
Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
2  Thank iand279
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 January 2020 via mobile

The Ascott has a GREAT location and is a good hotel. Service is friendly and they have upgraded their breakfast options over the past three years and now have a very good in-house restaurant.

My main - and really only - complaint is that our room is in need of some basic maintenance and TLC. Rooms should be updated periodically and it seems this has been somewhat neglected at the Ascott.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank DevelopmentTraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2019 via mobile

First stay in Shanghai.

Convenient stay with subway access and indoor access to Hong Kong plaza mall.

Spacious space for 3 with full amenities such as kitchen and washer/dryer. Fully utilize the washer/dryer with the daily supply of detergent.

5-mins’ walk to Xintiandi area and plenty of malls (k11, etc) on the middle Huai hai shopping street. Shopping heaven, most importantly close to many eateries.

Date of stay: December 2019
Trip type: Travelled with family
3  Thank SueL_10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 December 2019 via mobile

Whilst the room is nice and comfortable beds, The service is so bad it ruins the whole stay. We had booked the room with breakfast only to be told no by front desk. We had to call Ascott Australia on international charges and wait for 45 minutes to get it resolved. It’s in a great location and the gym is good. The room is tidy and clean.

We have been staying in all Ascott hotels on our stay in China and the service is not up to Ascott standards. Recommend avoid staying here.

Date of stay: December 2019
Trip type: Travelled on business
Thank 708matta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LiaoM20, Manager at Ascott Huai Hai Road Shanghai, responded to this reviewResponded 25 December 2019

Thank for stayting with us in Ascott Huai Hai Road,we’ve learnt that your recent stay in our Ascott Huai Hai Road is not as good as your expected. We’d like to apologize for the inconvenience you may experineced during your stay. As we checked your booking detial the breakfast is inclusive with your room rate, you can reahch us at the frontdesk for your further concern during your stay. We welcome suggestions such as yours as they indicate the areas where we can further improve and will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us. We look forward to having another opportunity to serve you better

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2019

We expected good service from Ascott but it was a thoroughly disappointing stay.
The three of us stayed at 1-bedroom Premier for 5 nights. We booked the room directly with the hotel and specifically indicated 3 guests. The hotel even gave me a confirmation email on my booking. Upon check-in, we entered the room and found a King-sized bed but no extra bed was given. Bath towels and other amenities were for 2 guests only. After checking with front desk, they managed to find my booking details and gave us the extra bed. However, amenities like bath towels, mineral water, etc for the 3rd guest were not given for 4 consecutive nights. We had to call the reception to request for the missing bath towel, even floor mat, water, other amenities. On some nights, i waited for more than 15min for housekeeping to send me the missing stuff. Had to call them again to remind them to send us the items asap. On the last night, my friend bumped into the housekeeping auntie outside our room and managed to request for the bath towels and amenities for the 3rd guest. Asking for bath towel has become a ritual for us throughout our stay there.
We wanted to watch a drama production at a nearby theatre and requested front desk to help book tickets for the 3 of us in advance as we could not purchased them online. The lady at the front desk said she is unable to book tickets for us and it’ll be better for us to get the tickets ourselves. I thought the least she could have done was to make a phone call to the theatre to check with the ticket office on ticket availability and their operating hours.
On several occasions, we requested for a cab at hotel lobby, one doorman was quite helpful and got a cab for us but the other doorman just directed us to a nearby road to get one on our own. The road was busy and many empty cabs did not stop for us. When we managed to get on 1 cab, the driver scolded us not to hail cabs along that stretch of the road as it was agst the traffic rules. We should have waited at the other side of the junction to board the cab safely.
The heater at our room was too warm (29deg cel), we had to switch it off and opened the windows to let in the cool air when we slept.
I would re-consider staying at this service apartment the next time I travel to Shanghai.

Date of stay: December 2019
Trip type: Travelled with friends
1  Thank AhChiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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