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quito2003
Singapore, Singapore

A good job!

5.0 of 5 bubblesReviewed 28 Dec 2019via mobile
Check in and check out were very smooth.
Our room was well appointed, modern and spacious. Not much of a view though. Location was close to Shanghai Disneyland and accessible via the shuttle bus. Breakfast variety offered was large; we were pleasantly surprised (..loved the bacon!) Service level overall was commendable. Hopefully more staff can level up their English.
Date of stay: December 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AliceT90656, 公关经理 at Courtyard by Marriott Shanghai International Tourism and Resorts Zone, responded to this review
Responded 30 Dec 2019
Dear quito2003,
Thank you for staying at the Courtyard by Marriott Shanghai International Tourism Resort. We are very happy that you like our hotel room and staff service, we will continue to work hard to provide guests with attentive service. At the same time, we have sent your feedback to the relevant departments of the hotel for improvement. We keep the opinions of each guest in mind, and your expectation is the direction of the hotel! We look forward to welcoming you back to the hotel. Thank you!
Alice --Marcom Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 21 December 2019 via mobile

We stayed here to be near to Shanghai Disneyland. The staff were friendly and helpful, housekeeping was very well done. The complimentary shuttle service was regular and very punctual; every half-hour from 7-9am, followed by hourly or bi-hourly trips after that. The restaurant offered affordable and diverse cuisine, which would easily cater to different palates. The kids really liked the small indoor playground - which was a nice place to hangout and keep them occupied. Overall, it’s value-for-money!

Date of stay: December 2019
Trip type: Travelled with family
2  Thank AngusPhua
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AliceT90656, 公关经理 at Courtyard by Marriott Shanghai International Tourism and Resorts Zone, responded to this reviewResponded 26 December 2019

Dear Chun Yat P,
Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Thank you very much for your compliment to our hotel, we will continue to live up to your praise. We look forward to welcoming you back to our hotel again. Thank you!
Alice --Marcom Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2019 via mobile

The hotel is great. We used it as a base for Disney. Location is good with shuttles to and from the park.
Rooms are comfortable.
The staff makes the hotel great. Super polite and helpful. Best we've met in many, many hotels. Definitely to be commended for their politeness.
I'd highly recommend - except for when we gone back so it's not fully booked!

Date of stay: December 2019
Trip type: Travelled with family
Thank HotelLover2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 December 2019

I checked in and only needed to use the room for 10 hours before a flight to Bali. The staff Rachel Zhou and Clark Lee at the Front office were excellent. I used the shuttle to and from PVG airport and for a quick trip to Disneytown to walk around. Excellent hotel for Disney or transit out of PVG!

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank Mafia1969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AliceT90656, 公关经理 at Courtyard by Marriott Shanghai International Tourism and Resorts Zone, responded to this reviewResponded 19 December 2019

Dear Mafia 1969,
Thank you for staying at Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. We’re very glad that you like our hotel’s staff and shuttle. Going out and staying at home is the expectation of every traveler and the ultimate goal of our hotel service, and we will continue to work hard to bring thoughtful service to our guests. We look forward to welcoming you back to our hotel again. Thank you!
Alice -- Marcom Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2019

We stayed here for 3 nights during our recent trip to Shanghai, and we were glad we made the choice to stay here again. We booked 2 types of rooms - Deluxe King and Camping Double. The latter was really huge enough for 3 adults and 1 child, and the hotel staff certainly went the extra mile to prepare the room well enough to ensure it was child friendly. There was a big play tent with a blanket in it, and the bed linen had some cartoon designs on them, and the toilet even had a stool for my daughter to stand on when she needed to use the sink. The hotel has a complimentary shuttle service to and from Pudong airport, and to Disney Metro Station and Kangxin Highway Metro Station. The drivers were very prompt, so we managed to get to our destinations easily. One big improvement we noticed this year was that more staff could speak basic English this time! (Nobody could even speak a word when we stayed in this hotel last year.) It was definitely worth every cent we paid.

Date of stay: December 2019
Trip type: Travelled with family
2  Thank Natalie K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AliceT90656, 公关经理 at Courtyard by Marriott Shanghai International Tourism and Resorts Zone, responded to this reviewResponded 16 December 2019

Dear Natalie K,
Thank you for staying at Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. We’re very glad that you like our hotel’s room, facilities and staff service.Going out and staying at home is the expectation of every traveler and the ultimate goal of our hotel service,and we will continue to work hard to bring thoughtful service to our guests.We look forward to welcoming you back to our hotel again. Thank you!
Alice --Marcom Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2019 via mobile

Was traveling to Shanghai for Disneyland and sightseeing. We opted to stay close to Disney for the first two nights and we did not regret it. The hotel was very clean and the staff extremely helpful. The hotel provides a bus from Pudong airport and a bus to Disneyland for no additional charge. The room was very spacious, we received a complimentary upgrade for having status with Bonvoy. The upgrade from was a family suite with cute decor and a cute little tent for small children. The breakfast buffet is fantastic, very similar to the larger hotels in downtown Shanghai. I would highly recommend this property if you are planning to go to Shanghai Disneyland.

Date of stay: November 2019
Trip type: Travelled with friends
2  Thank courtneyt0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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