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All reviews free shuttle state park beautiful hotel outdoor pool would stay here again gulf shores short drive quick trip clean rooms hot tub bed was very comfortable stayed nights coffee maker front desk staff lobby pets beach
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4 - 9 of 115 reviews
Reviewed 10 June 2021 via mobile

The pictures are very deceiving! When you get a closer look at this place it’s falling apart! The staff isn’t very curious to guest, they are more pre occupied by there phones or having social hour while at work, guests are definitely not there priority. Just beware of this place, there are nicer places for much lower rates. Room was dusty and musty, grout in shower was disgusting!

Room tip: Avoid staying, if one does stay have no expectation of customer satisfaction.
Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank Resort46110698571
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cori Worcester, Sales at Hotel Indigo Orange Beach - Gulf Shores, an IHG hotel, responded to this reviewResponded 14 June 2021

Thank you for sharing your feedback with us from your recent stay. We are normally known for our outstanding service and we are very sorry that is not what you experienced. Our property has taken a beating in the last year between Hurricane Sally and most recently a hail storm in April. Unfortunately, the repairs have not begun yet due to the lack of materials and labor needed to make the repairs. We are hopeful to have work underway this fall. If you'd like to speak with our General Manager, please do not hesitate to give us a call.
Sincerely,
Cori

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2021

We choose the Hotel Indigo for our 4 night get away and are so glad we did. While true the hotel is located across the highway for the beach, don't let this deter you. The property is clean with a wonderful nautical décor. We chose a suite with balcony on the back of the building with a wonderful view over the Alabama Gulf Shore State Park. The view over the park and of the sunset was quite pleasing. Finally, I must recognize Julie who manned the reception desk for most of our stay. Julie certainly makes you feel at home with a welcoming manner and local information. Thank you Julie for wonderful customer service.

Room tip: Rooms on back of building with balcony overlook State Park.
Date of stay: May 2021
    • Location
    • Rooms
    • Service
2  Thank Eric M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 April 2021

I could not find definite information about the location of the hotel online or a direct number to the hotel so called 1-877 info/booking number and was told the property WAS located on the beach and the agent repeated the address. I even specifically asked " so it is not across the street but located directly on the beach?" I was told "yes it is directly on the beach. " It is not.

Date of stay: April 2021
Thank Beachlifelivin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cori Worcester, Sales at Hotel Indigo Orange Beach - Gulf Shores, an IHG hotel, responded to this reviewResponded 26 April 2021

Hi Beachlifelivin,
We'd like to apologize for the misinformation you received prior to making a reservation with our hotel. Unfortunately, the 1-877 # on the listing on TripAdvisor goes to a call center for IHG Hotels. Those agents are not on property and sometimes they provide incorrect information on our hotel. We have a website on Hotel Indigo and a vanity website that also states that we sit across the street from the beach. Please feel free to contact us directly if we can be of further assistance to you.
Sincerely,
Cori

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2021

After multiple great trips this was a nightmare. I will stick with the major problems. One bed, one couch, two grown men and a child. I slept on the broken down couch.

Front desk clerk was fired because of the way she treated us. An employee told us they had a newer manager and all she did was take complaints.

We were harassed by a janitor/newly appointed security guard in the hot tub, because according to him I looked too young and he thought we were frequent trespasser.

even though Gulf shores had a COVID mask restriction along with the hotel. Most employees didn’t comply at all.

Housekeeping also left a booger collage on our bathroom wall. The fifth day of our trip after being harassed by the janitor we finally demanded enough that a manager contact us and she did with all her problems she’s dealing with and agreed on a reimbursement but has failed to do what she said and refuses to contact us.

Date of stay: February 2021
Trip type: Travelled on business
2  Thank cadend85
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IHG Service, Owner at Hotel Indigo Orange Beach - Gulf Shores, an IHG hotel, responded to this reviewResponded 2 April 2021

Hi cadend85,

Thank you for your stay and visit to our property. Our hotel brings a sense of community to every guest.

I saw your remarks and I'm sorry for the issues with the sleeping arrangement, staff, and the bathroom among others. I understand that this is not what you expected from a quality chain like ours. I shared your message with our manager and are evaluating what happened. You can rest assured that the problem will be rectified and dealt with. I sent you a message so we can discuss your stay further.

We invite you to visit us on your next trip.

Warm wishes,

Oscar C.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2021 via mobile

Stayed 2 nights with our 3 small dogs and couldn’t have been more pleased. Staff was so friendly and accommodating. We booked a family suite and ended up on the second floor with a view of the ocean! Room was big, clean and well appointed with a comfortable bed. The hotel is very dog friendly, they even have a pet corner in the lobby with treats, balls and pictures of past 4 legged guests. Alabama is sadly not very dog friendly so forget about bringing your dogs to the beach. We ate breakfast both mornings and lunch one day at Southern Grinds which is connected to the hotel. Food was good, albeit a bit pricey. We will gladly return and go out of our way to stay here again if in the area.

Date of stay: February 2021
Trip type: Travelled with family
Thank Gda2784
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cori Worcester, Sales at Hotel Indigo Orange Beach - Gulf Shores, an IHG hotel, responded to this reviewResponded 3 March 2021

Hi Gda2784,
Thank you for staying at Hotel Indigo Orange Beach! We are thrilled to hear that you couldn't have been more pleased during your time with us. We are glad to hear that you found your room to be spacious, clean, and comfortable and that our staff took good care of you. Feel free to contact us direct if you need any assistance in making your next reservation!
Sincerely,
Cori

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