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Reviewed 13 February 2020 via mobile

Very centrally located, quick check in process, nice large room with all amenities, washroom also had adequate amenities. Breakfast spread was good though the space was a bit limited and I've had to wait for a while.

Date of stay: February 2020
Trip type: Travelled on business
Thank Achinta C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandChennaibyGRT, Front Office Manager at Grand Chennai By GRT Hotels, responded to this reviewResponded 13 February 2020

Dear Ms. Achinta,

Thank you for taking time to review your experience of Grand Chennai on this forum.

It is delightful to know that you enjoyed staying with us and had an endearing experience of our hospitality. Your compliment for the hotel property, its design, location and facilities are accepted with genuine delight and gratitude.

However, It is unpleasant to read that you had to wait for breakfast. I must assure you that we shall strengthen our process to avoid such incidents in future.

Thank you for your review. We hope to have the pleasure of welcoming you back many more times.

Kind regards,

Shivkiran
Accommodation Manager
shivkiran@grtgrand.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2020

First full day of a trip around India spent at the Grand Chennai by GRT. It is a repeat stay for me also at the Grand, and again a pleasure. The hotel is built around an open courtyard style lobby, and is always enjoyable to sit and be in the space. The staff is excellent, and even came by to celebrate my Birthday with me and wth a nice cake. I will look forward to the next chance to stay at the GRT. Many thanks!

Date of stay: January 2020
    • Value
    • Rooms
    • Service
1  Thank Travelloveubetcha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandChennaibyGRT, Front Office Manager at Grand Chennai By GRT Hotels, responded to this reviewResponded 12 February 2020

Dear Guest,

Thank you for sharing such an outstanding review. It brings us tremendous joy to hear that your stay was one filled with luxury and perfection.

We are truly grateful to learn that you were happy with our product, services provided. At Grand Chennai, we are committed to consistently providing warm, efficient and discreet services to our guests and their appreciation and acknowledgement is always our greatest reward. I have shared your feedback with the hotel and it is truly hearting to have our efforts recognised by you in such a manner.

Once again, many thanks for sharing your experience and impressions, and we very much look forward to welcome you back soon!

Thank you

Shivkiran
Accommodation Manager
shivkiran@grtgrand.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2020

Quite luxurious with helpful staff. Very comfortable rooms and beds. Huge buffet breakfast included. Our team members loved the pool. Nice touches like hand-delivered card with weather noted and chocolates included. On a major street with good connections to the rest of the city

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
Thank Z2435JHjamesg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandChennaibyGRT, Front Office Manager at Grand Chennai By GRT Hotels, responded to this reviewResponded 12 February 2020

Dear Guest,

Thank you for taking the time to share with us and the TripAdvisor community the review for your stay.

Thank you for generous appreciation for the services offered at hotel. Great care is taken to ensure that our esteemed guest receive endearing service through their stay. It was our pleasure to host you on your recent visit to Grand Chennai and it is indeed a delight to hear of your pleasant stay with us.

Thank you for recommending us and the team and I are grateful for your support and look forward to welcome you back for many more wonderful stays with us.

Best Regards

Shivkiran
Accommodation Manager
shivkiran@grtgrand.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2020

An excellently located central Chennai hotel, ideal for heading out for some sightseeing. A well run hotel and well maintained to high standards. The staff were courteous and helpful and always polite. The bedroom was well equipped and the wi-fi worked well. Only one slight hiccup, room service was slow and the food only warm when it arrived.

Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
Thank Eric H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandChennaibyGRT, Front Office Manager at Grand Chennai By GRT Hotels, responded to this reviewResponded 11 February 2020

Dear Mr. Eric,

Thank you for taking time to review your experience of Grand Chennai on this forum.

It is delightful to know that you enjoyed staying with us and had an endearing experience of our hospitality. Your compliment for the hotel property, its design, location and facilities are accepted with genuine delight and gratitude.

However, it disappointing to read about room service and allow me to assure you that we shall ensure correct measure to streamline the process.

Thank you for your review. We hope to have the pleasure of welcoming you back many more times.

Kind regards,

Shivkiran
Accommodation Manager
shivkiran@grtgrand.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2020

This was my second stay and I can only say that Grand Chennai got a customer for life, since it will be abode during my every stay at Chennai. They provided an exemplary service, from booking until bidding farewell and there is no room for complaints. The staff were very friendly and they knew how to please their customers well, irrespective of whoever it may be, they give you out of the way service. The rooms were neat and sparkling clean and all amenities were available on board. The WiFi was great throughout and the satellite television programs were available without interruption. I tried the spa and had a satisfactory relaxing time. Breakfast was widespread with several options, even packed some while checking out early. Overall, everything is flawless about this hotel. See you again.

Room tip: Stay anywhere and you will feel comfortable. Non-smokers keep away from 9th FL as you might not find it appeasing.
Date of stay: February 2020
    • Location
    • Cleanliness
    • Service
Thank Prem K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandChennaibyGRT, Front Office Manager at Grand Chennai By GRT Hotels, responded to this reviewResponded 11 February 2020

Dear Mr. Prem,

We are thrilled that you enjoyed the experience & surroundings that the hotel is set in. We thank you for choosing us to stay.

The location that the hotel offers makes it a destination in itself. We are pleased to learn that you and your family took back fond memories of the stay with us.

Thank you for recognizing Breakfast, Bodhi Spa, Location and the team members. We are humbled by your generous praise and delighted to know we were able to create memories for a life time.

We look forward to welcome you back at your own place when travel brings you back to Chennai.

Best regards,

Shivkiran
Accommodation Manager
shivkiran@grtgrand.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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