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“A wonderful weekend experience”
Review of Fleur Restaurant

Fleur Restaurant
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Ranked #33 of 14,637 Restaurants in Mumbai
Certificate of Excellence
Price range: US$3 - US$13
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Restaurant details
Neighbourhood: Goregaon West
Description: Eat, drink and be merry at our all day dining restaurant, Fleur, treat your taste buds to a delectable Indian and International cuisine or simply relax in the comfort of your room and enjoy our in-room dining services.
Reviewed 28 February 2021

Great food , great ambience and great staff, was welcomed by Juhi who is an amazing host and really deserves an appreciation. She is a perfect example of customer service. It was a great visit and we will be back here soon.

Date of visit: February 2021
Thank Bhupi1386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFernGoregaon, General Manager at Fleur Restaurant, responded to this reviewResponded 4 March 2021

Dear Guest,

Greetings from The Fern Goregaon Mumbai!!!

It makes us at the Fern Goregaon proud to receive such a generous review that you have been so kind to share on a digital platform. It is great to receive such compliments from our guests as it brings in a lot of encouragement to our team to achieve higher excellence.
It would be great to see you return soon and have many more memorable experiences with us.

Warmest Sujith Gopinath / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a reviewReviews (207)
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7 - 11 of 207 reviews

Reviewed 13 February 2021 via mobile

Amazing food and very good service, i think staff like Sanket and Tejas deserves more this. The staff is very humble and welcoming, high-quality service . The food was really superb, we will come back highly recommend to visit this restaurant and the hotel to pamper with their hospitality.

Date of visit: February 2021
Thank hadlyff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFernGoregaon, General Manager at Fleur Restaurant, responded to this reviewResponded 13 February 2021

Dear Guest,

Greetings from The Fern Goregaon Mumbai

We are greatly delighted to have received your precious feedback about your dining experience with us at the Fern Goregaon.

At the Fern Goregaon, we are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgment is always our greatest reward. We are glad that you liked our service delivery & product quality.

We await your return with great enthusiasm and hope to be able to serve you yet again.

Warmest
Sujith Gopinath/ General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2021

It is a short trip and near to my business place very comfortable and good stay.
Ordered late night food which was very good though portion is very less next time i will order 2 plates for me hahahaha. delicious food

Date of visit: January 2021
    • Value
    • Service
    • Food
Thank darsh_waiting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFernGoregaon, General Manager at Fleur Restaurant, responded to this reviewResponded 5 February 2021

Dear Guest,

Greetings from The Fern Goregaon Mumbai!!

We would like to take this opportunity to thank you for leaving us very valuable feedback on your experience. It is particularly delightful to know that you have enjoyed culinary delights and service served by our friendly staff. Your feedback has been conveyed to the team and will certainly motivate us to strive for further excellence.

We wait for you to return to the hotel soon and be able to help you to experience the hotel and make some more fond memories that you would take back home.

Warmest Sujith Gopinath / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2021

Thanks so much juhi for the best service and hard work , you made my stay great and happy , food was great by your choice , safety standards are great .

Date of visit: January 2021
Thank Aly123456789cairo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFernGoregaon, General Manager at Fleur Restaurant, responded to this reviewResponded 5 February 2021

Dear Guest,

Greetings from The Fern Goregaon Mumbai!!!

It makes us at the Fern Goregaon proud to receive such a generous review that you have been so kind to share on a digital platform. It is great to receive such compliments from our guests as it brings in a lot of encouragement to our team to achieve higher excellence.
It would be great to see you return soon and have many more memorable experiences with us.

Warmest Sujith Gopinath / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2021

I have been here for the last 5 years.
The menu lacks any creativity.
Have complained about lack of hygiene. A few days back I had complained of hair in my chutney. Requested for a new bowl of chutney.
Forget about an apology, the replacement chutney comes after an hour after I finished my breakfast.
Today I get cold cup of coffee. Asked for a replacement.
Never arrived.
Best avoidable.

Date of visit: January 2021
    • Value
    • Service
    • Food
Thank Simplebasics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFernGoregaon, General Manager at Fleur Restaurant, responded to this reviewResponded 7 February 2021

Dear Guest,

Greetings from The Fern Goregaon Mumbai

We are happy to have received your review on Trip Advisor, It is a matter of grievous concern to know of your unpleasant experience while dining with us. Your feedback may not be as pleasant as the numerous others we have been receiving but is of great value to us as it helps us take note of issues that might have escaped our attention. Kindly let us assure you that the feedback we receive from our guests is of prime importance to us and we take immediate corrective measures wherever required.
We apologize for the inconvenient experience you had with us and have passed it on to the relevant departments and they shall take apt measures to ensure no such issues crop up again.

We invite you to return to the hotel soon and give us an opportunity to serve you to the best of our abilities.

Warmest
Sujith Gopinath/ General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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