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derhamemma
London, United Kingdom
Gem of a hotel!
5.0 of 5 bubblesReviewed 13 Jun 2018via mobile
What a great hotel! My boyfriend and I stayed here at the end of our trip and loved it. Incredible value for money and great location, under 2km to the Palace. The room was very comfortable ane a decent size and the breakfast buffet was excellent. We lunch a couple of times as well which was also very good. They have a decent gym and reasonable spa and beauty parlour. Best of all were the staff, excellent service and 5* hospitality. I definitely recommend and would come back again.
Date of stay: June 2018Trip type: Travelled as a couple
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Reviewed 11 June 2018

This hotel is located in a perfect location where Zoo, Palace and the Chamundeshwari hill temple are easily reachable. Quality of rooms are really good and the check-in and check out procedures were too smooth for me. Staffs were polite and reachable all the time. We have chosen an interlinked room which was really a good option for a family trip. Overall quality is very good and am sure i will visit again.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Service
1  Thank Applegem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sandeshtheprince, General Manager at Hotel Sandesh The Prince, responded to this reviewResponded 19 June 2018

Dear Guest,

Namaskar

Thank you for sparing your valuable time to share your wonderful experience on your recent stay with us.
Whilst we are delighted to know that you have enjoyed your overall journey with Sandesh The Prince, Mysore. Our ultimate endeavor is to ensure our guests feel at home whenever they choose to experience us with best in class amenities and personalized intuitive service so it gives me great pleasure to receive this recognition.

I am glad to know that the service by our team of associates has been acknowledged by you – they certainly go the extra mile to ensure guest delight. I will certainly convey your kind words to them.
We eagerly look forward to having you stay with us on your next visit.

Warm Regards

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Reviewed 7 June 2018

When in mysore the city of palaces you just need to think once to make your stay comfortable with family , very
neatly poised with the entry to the lobby attracted by the broad smile of the door man drives you out of the fatigueness & the quench of the welcome drink which keeps you away from the long drive to quench the thirst & just plan to enjoy your stay with facilities provided at every nook & corner of the , lavish spread be it for
breakfast,lunch, dinner & the ethnic pub the road with the beautiful discotheque which make you feel dance to the scintillating music played by the in house DJ, especially on saturdays only for couples & think beautiful swimming pool open to the blue sky where you can beat the heat & also the unique spa where you can rejuvenate your mind body & soul & finally you can end the day before retiring to bed with the drink of your choice. Whenever in Mysore it will be in Hotel Sandesh The Prince in Mysore.

Date of stay: April 2018
2  Thank albertgypssytravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sandeshtheprince, General Manager at Hotel Sandesh The Prince, responded to this reviewResponded 8 June 2018

Dear Guest,

Namaskar

It is wonderful to receive your detailed feedback for our hotel and I thank you for the time taken to rate us on Trip Advisor. Our team puts their heart into making each experience of our guests’ outstanding and memorable. We are gratified to receive such kind words of appreciation for the overall facilities and services at the hotel.
It was a pleasure to have you with us. I would share your feedback with our Sandesh The Prince family and am sure they would be happy to hear this. Also happy to know you were able to make some time out to enjoy our Spa services. It is indeed dlightful to know that you had a great experience at our unique Pub, The Road and were happy with the services.
You can count on us to have a similarly memorable stay, every single time you visit us. We look forward to seeing you soon on your next visit to the hotel.

Regards

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Reviewed 5 June 2018 via mobile

I was pleasantly surprised by the courteous staff always available on the floor at the reception and always greeting and volunteering to help! The complementary breakfast was fresh and tasty with most of the items coming from south of India with few more items like Parathas and breads/cereals.
Safe and pleasant place in the centre of the city. Very well maintained rooms and amenities like swimming pool.

Date of stay: June 2018
Trip type: Travelled with family
1  Thank BarathKrishnan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sandeshtheprince, General Manager at Hotel Sandesh The Prince, responded to this reviewResponded 7 June 2018

Dear Guest,

Namaskar

Thank you for sparing your valuable time to share your wonderful experience on your recent stay with us.
Whilst we are delighted to know that you have enjoyed your overall journey with Sandesh The Prince, Mysore. Our ultimate endeavor is to ensure our guests feel at home whenever they choose to experience us with best in class amenities and personalized intuitive service so it gives me great pleasure to receive this recognition.

I am glad to know that the service by our team of associates has been acknowledged by you – they certainly go the extra mile to ensure guest delight. I will certainly convey your kind words to them.
We eagerly look forward to having you stay with us on your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

Not value for me. There is only Sandesh and no prince really associated with this hotel. They charge you for luxury but you don't find luxury anywhere in the rooms. The bed lenin, sofa covers, and even the menu book is not changed after the hotel was established.

If you prefer to stay in a luxury hotel and you are ready to pay more for it then, Sandesh the Prince should NOT be your choice. You will get much more spacious and clean rooms in other hotels for the same price. We had a good experience with PAI VISTA last time. This time we preferred a luxury hotel and made a wrong choice.

Buffet Breakfast is good and it has everything that a south indian household would cook for breakfast and average continental stuff. What is surprising is that they don't have a live counter for Dosa's. Well, this being a luxury hotel in Mysore we would expect a live counter to savour mysore masala dosa. The lazy staff at the restaurant discourage you by saying Masala dosa will take time and onion dosa is there in the breakfast buffet.

Overall not value for money, but if you stay for 2 or 3 days you will get used to the ambience and forget about the missing luxury for the extra money you paid.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank SunMusings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sandeshtheprince, General Manager at Hotel Sandesh The Prince, responded to this reviewResponded 7 June 2018

Dear Guest,

Namaskar

Thank you for sharing your feedback. We regret that you didn’t find some facilities up to your expectations but want to assure you that we have worked upon our remodeling timelessly. We have different categories of room starting from Superior to Suites. We see that you have been designated the room that you have chosen, while booking your stay with us. Our front desk team also clarifies the same. However, we are quite saddened to note that you had a less than exemplary experience at your hotel. Kindly accept our sincerest apologies for all the shortcomings. Our most important priority is to exceed the expectations of our guests and it hurts us every time we fail to do so.

While we are glad to hear you enjoyed our Buffet Breakfast. We are showcasing lavish breakfast buffet spread which includes 3 fresh juices & fresh fruit platter, 7 types of bakery baskets continental spread, both North Indian & South Indians delicacies with live counter for Dosa's and Egg omelettes. Also our chef's go an extra mile to meet all the guest needs. The Mysore Masala Dosa which we serve indeed takes a little time, to retain the the authenticity of taste and quality. Howbeit, we see that our team at the restaurant did not deny serving the Masala Dosa's. We are indeed proud of our upkeep of the hotel and every time a rare feedback like this reaches us, we not only attend to it immediately but also dig deeper to ensure that our rooms , food and its services remain free of errors.
Please do give us another opportunity to welcome you and we shall be keen to convert your impression of us into a more positive one.

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Reviewed 28 May 2018

Found room was small but clean and well furnished. Food tasted very bland.
ordered soup (came cold ). All the ordered food came together (soup, started , main course). Everything had salt but tasteless otherwise

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank lakshmisarathy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sandeshtheprince, General Manager at Hotel Sandesh The Prince, responded to this reviewResponded 7 June 2018

Dear Guest,

Namaskar

Thank you for having taken the time to write your review. Whilst we are delighted to know that you have enjoyed yours stay with us, I would like to take this opportunity to thank you for your appreciation on our high standard cleanliness. We charge for the water bottle as per regular standards of the hotel, although we place complimentary water bottles in the room pre-arrival, we also give unlimited complimentary water bottles on request. We are quite saddened to learn of your experiences during your recent stay with us. Kindly accept our sincerest apologies for the unpleasant food service. This is one of those extremely rare occasions where we haven't lived up to a guest's expectations. We usually get well complimented for our food services, quality & hospitality in general. Each and every aspect flagged by you have been duly noted & will be looked into seriously.

I have shared your feedback with my team and I can assure you that this will motivate all of us to continuously strive for creating only exceptional experiences for our guests. Looking forward to show you how exceptional our food and services are, we really are by having you as a valuable guest again.

Regards,

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