Dear Guest
Greetings of the day!
At the onset I extend my sincere apologies for the experience you had with us.
On behalf of my team members, I take the opportunity to mention that it’s our collective pursuit to win you with our flawless service & hospitality. I would appreciate if you can accept our apologies and give us another opportunity to serve you better.
Sir, the incidents has been discussed with the concerned department heads. We really value your feedback, which is taken in a positive manner, and we assure you that we will most certainly improve on all areas where the improvement is required.
Please take this incidence as one off and not the reflection of our services as it is our continuous endeavor to achieve maximum guest satisfaction through our services.
Feel free to contact us for any further assistance.
Warm Regards
Vineet Chopra
General Manager
+91 974 277 2777