We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Hotels.com
US$108
View deal
Booking.com
US$108
View deal
Reserve now, pay at stay
FindHotel
US$85
View deal
Reserve now, pay at stay
ExpediaUS$108
Trip.com
ZenHotels.comUS$112
View all 7 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (4,540)
Filter reviews
4,540 results
Traveller rating
3,099
947
282
115
97
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
3,099
947
282
115
97
Show reviews that mention
All reviews horizon club tamra restaurant india gate connaught place club room guest relations breakfast buffet beautiful hotel chinese restaurant luxury hotel chai special thanks coffee shop front office spa delhi concierge
Selected filters
Filter
Updating list...
24 - 29 of 4,540 reviews
Reviewed 5 weeks ago

Mayank from the restaurant took good care of us during busy breakfast hours. Mohammed Hasan from housekeeping was exceptional in his service.
Though The staff at front desk / reception could have been more cordial.

Date of stay: August 2021
Trip type: Travelled with family
Thank KunalK_11
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Abhishek Sadhoo, General Manager at Shangri-La Eros New Delhi, responded to this reviewResponded 2 weeks ago

Dear Kunal K,
Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. Please accept our most sincere apologies for the inconvenience caused to you during your visit.
The entire team at Shangri-La's -Eros New Delhi looks forward to welcoming you back.
Please feel free to contact me for any further assistance.
Best Regards,
General Manager's Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2021

Terrible experience…small rooms…small bathroom..smell in the bathroom…surrounding sounds disturb you….nobody escorts you…they don’t bother about guests….consider it as an average hotel.don’t pay more than 2k for one room…not worthy…

Date of stay: September 2021
Trip type: Travelled with family
1  Thank amig55155
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Abhishek Sadhoo, General Manager at Shangri-La Eros New Delhi, responded to this reviewResponded 21 September 2021

Dear Guest,
Thank you for sharing your frank and forthright comments with us. Please accept our most sincere apologies for the inconvenience caused to you during your visit. Do send us your e mail or contact details for us to reach out to you and discuss your feedback personally. We look forward to welcoming you back and extending exceptional service and experience in future.
Best regards,
General Manager's Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2021 via mobile

My husband and I checked into Shangrila over the weekend to relax and rejuvenate! The staff at the Horizon @ Ms Poonam Ms Roma made our evening special with their impeccable service:) A special shout-out to Mr Vivek Tyagi who made sure we had one of our best dinner! The food at Tamra as always was great and Mr Ravish with his personalised service made it better!!
Thank you

My only request to the management is to look into this new rule of only buffet served at all the restaurants on all days of the week:( It has been a big reason for our considerably reduced visits . This definitely should be waived specially for Club 19 members at least on weekdays!

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank alpanagupta
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Abhishek Sadhoo, General Manager at Shangri-La Eros New Delhi, responded to this reviewResponded 21 September 2021


Dear Ms. Gupta,

Greetings of the day! thank you for your time and valuable feedback. We have noted your concern and the same has been forwarded to the management for corrective action. We look forward to welcome you back at the hotel.
Best regards
General Manager's Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2021

This is to record My Sincere appreciation for Mr. Navin Sharma and Ankit Drall who went beyond their " call of duty" to assist guests.
Their courtesy and well mannered behaviour is highly appreciated.

Date of stay: September 2021
Trip type: Travelled on business
Thank 824ravip
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Abhishek Sadhoo, General Manager at Shangri-La Eros New Delhi, responded to this reviewResponded 17 September 2021

Dear Guest,

Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Best regards
General Manager's Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2021

The hotel people people are really humble and descent and would like to specially mentioned about one housing staff Pankaj kumar who has been really helpful and easy for communication and very very nice behaviour.

Date of stay: September 2021
Trip type: Travelled solo
Thank Puja04
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Abhishek Sadhoo, General Manager at Shangri-La Eros New Delhi, responded to this reviewResponded 17 September 2021

Dear Ms. Puja,

Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Best regards
General Manager's Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews