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Jetwing Lake
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Reviews (314)
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All reviewsrocking chairstamarind juicenewly opened hotelsuper deluxe roomjet winghuge balconiesglass doorsri lankaspacious hotellarge poolhotel chainmain restaurantbeautiful propertyi highly recommend this hotelala carteexcellent hotelroom number
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Reviewed 3 weeks ago

We stayed at Jetwing Lake for two nights, we were warmly welcomed with great Jetwing hospitality and the checking process was simply easy, one front office staff guided us to the room, we felt like we were kept away from all the action as our room was fair bit of distance away from pool and the main restaurant, but to our surprise the room was great with a view of the mountains, superb privacy and no disturbance of voices of other guests, we were given room no 324 and the view of the mountain was magical, on vesak day the full moon came up from the mountain side to delight us.

Room service staffs were excellent and prompt, very cheerful and helpful, so were the pool attendants and the staffs at the restaurant, there wasn't any negative attitude observed, they had plenty of energy but we felt the restaurant was seriously under staffed.

Bar man at the poolside bar was lacking innovation, there were bunch of king coconut kept on the side, i asked whether they serve any cocktails with king coconut, the simple answer was "NO", then i asked whether is there any possibility to do one, then again he said "NO", disappointed i opted to go for a beer, a Sri Lankan hotel barmen do not know how to do a cocktail with king coconut water was the most strange thing i've ever heard, we should promote king coconut related mixes as they are very unique to our country. I did not felt any friendless or up selling skills of the barmen, it was the day before Vesak. I did not like the whole principal of serving beer on Plastic "Glass like" cups, well how much ever you clean them, they never look clean like glass, Jetwing management should think about this.

The pool is amazing at Jetwing Lake, 70 meters and one side with large trees, wow...

The gym was OK but brand of equipments used in the gym were not good, one treadmill was constantly changing the speed while i had my morning 6km run, so i had to change in to the other, it was working fine, there was no one designated with responsibilities at the gym, No staffs from the hotel was at the gym if a guest wants help with any equipments, moreover if a guest met up with an accident while training, he/she may have to find his/her way out or die on the spot. (This is a serious safety concern).

The bicycles available in this hotels were from the most unreliable brand "Lumala" steel frame 26" wheel size bicycles with a lowered seat position and one fixed sized frames, non-branded components and extremely cheap gear shifting, they will last for may be another 6 months but they are ok to go around and may be do about 5 km - 8 Km fun ride.

Now comes the sad part...
We had 7 meals sessions, one a la Carte (Spring rolls and Nasi Gorang rice) which was extreme good and well prepared, however we were extremely disappointed about the rest of the meals served from dinner to lunch (6 meals), very predictable variety of foods they serve, left over were rolled up and re-prepared or carried on to the next day, hopper stations was regular with string hoppers for break fast with Idly(Dinner and breakfast both Hoppers), then Waffle station was another regular, one day vanilla ice cream, next day Chocolate ice cream, then curd with treacle was served from breakfast to dinner, same Sri Lankan station with Fried garlic pods, fresh onion rings, lime pickle, pol sambol, prawn papads, and normal papads, we felt that we were given down graded meals as majority of the occupancy of the hotel was Sri Lankans during our stay.

Just before the vesak day, the dinner was terrible, yet we saw the white skins were served in a separate private section with BBQ and so on...(now the management may say "it was a private tour group and they wanted separate dinner Blah.. Blah... Blah.. yet why not BBQ for other guests as well) Neither the F&B manager nor the executive chef spoke to us during our 6 meals at the main restaurant, well that explain the whole thing, lack of attention to details and the key managers in charge of the foods was not bothered to listen to the customers.

There was a pipe broken down on the last day of our stay in the garden and the water was all over the walking pathways and the surround areas creating muddy puddles(Guests were not directly safely avoiding water and we had to find our own way, once again the staffs were not bothered), i wanted to take a shower just before the departure yet boiling hot water was only available in the shower (Cold water section was completely out), no one from maintenance or hotel management informed us about this and provide any alternative. It was the last day and for few hours, we did not want to complain over this...

If you are a foreigner (not a Sri Lankan passport holder) the chances are my food review will not be applicable for you, F&B manager and Executive chef will be there speaking to you about the food, but if you are a Sri Lankan traveling during off peak seasons such as April-May-June then you will be exposed to similar situation...

Dear management of Jetwing Lake and Jetwing hotel chain - Sri Lankan tourists should be treated the some way as your foreign tourists, we are your cash cows during the off peak season (without us your occupancy will be zero to none during long weekends and off-peak seasons), i never experienced the disparity (downgraded buffets) of foods at "Anantara chain - Marriott and Cinnamon Chain" or even your own "Jetwing Yala" but you did a pretty bad job during our stay with food and the variety of foods on offer.

However we love the friendly staff at hotel.

Room Tip: go for rooms with mountain views, they are away from the pool, room 322 to 325
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sambomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lake, responded to this reviewResponded 2 weeks ago

Dear Guests,

Thank you for your detailed review of your recent stay with us, we were happy to read most of your aspects of a holiday expectations were delivered.

We highly valve your feedback and we liaised with various departments in the hotel to address the points you raised. We can assure you that we will be committed to taking corrective action to each point you raised constructively for our own future improvements.
In our quest for excellence, we are committed to provide our guests with the highest quality of service continuously. Please accept our most sincere apologies for the shortcomings you experience during your stay.

Once again thank you very much for your review and we are committed to use your comments to persistently improve our standard of products and services.

We hope you will give us another opportunity to host you and provide you a better service.

Ayubowan

Indika Gamage
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I stayed for 4 days I really loved this hotel the food was great,
I booked the suite the size was massive it has it own balcony with bath tub in it ,there was two kind of coffee in the suite plus,some of the spice which’s Sri Lanka famous of, there was a couple of books telling you about the the historical places in that area, the housekeeping comes twice a day to look if you wish for any thing,I wish to stay longer but unfortunately my visit comes to an end, and the staff was very nice,the also serve shisha in the bar.

Stayed: April 2018, travelled with family
Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lake, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you very much for your review of your holiday with us at Jetwing Lake.
It was a pleasure having you stay with us and we are pleased to read you talk so highly about the high level of service, product and our team.

We have shared your magical review with the team who were very pleased to hear your wonderful words.

We look forward to welcoming you again in the near future.

Ayubowan

Indika Gamage
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I was trying to think if there was something that wasn’t great but I can’t find it. I stayed there for 2 days and the hotel is fantastic, the staff is very friendly, the food is great and the location is beautiful. I really recommend it

Stayed: April 2018, travelled as a couple
Thank TRS10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lake, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for taking your valued time to share your review. We are happy to know that everything about your stay has been wonderful during your stay.

Our dedicated team indeed the true heart and soul of Jetwing Lake appreciate your great recognition of them. Thank you for recommending us to other travelers and we look forward to welcoming you again in the near future.

Ayubowan

Indika Gamage
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Beautiful and new hotel! Rooms are spacious, staff very friendly and food delicious! The swimming is the most impressive part of the hotel. I highly recommend this hotel when staying in Sri Lanka. I absolutely enioyed it.

Stayed: April 2018, travelled solo
Thank Mirjam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lake, responded to this reviewResponded 2 weeks ago

Dear Guest,

We were delighted to hear that you had such an amazing time with us at Jetwing Lake. We are happy to read your encouraging review and see that your expectations were delivered by our team.

We highly appreciate your recommendations to our future potential guests and we look forward to welcoming you again for a memorable stay with us at Jetwing Lake.

Ayubowan

Indika Gamage
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

A beautiful hotel overlooking the lake ! Great food , amazing staff and hospitable service . Perfect getaway to relax and enjoy the tranquility of the surrounding! The food was impressive too ! By all means , choose this place . It’s perfect .

Stayed: April 2018, travelled as a couple
Thank nimali2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lake, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for choosing to stay with us at Jetwing Lake, we do appreciate the time taken for this wonderful review on TripAdvisor.

We are glad that our facilities and service made such a lasting impression. We have shared your great compliments with the team and they were pleased to hear all your high praise on their service delivery.

We look forward to welcoming you back at Jetwing Lake.

Ayubowan

Indika Gamage
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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