Let's start with the good: the service has been great. The front desk receptionist, spa assistance, and restaurant staff have been very professional and friendly. Breakfast is excellent. The average: Rooms are small and bare minimum. We are 3 people but they only had towels/bathrobes etc for 2 people and when I asked for one, they didn't have another available. Very little in the "apartment" - it's more like an average-budget hotel in the US, but very pricey for Serbian standards. However, there is hot water for all 3 of us to take showers, which I appreciate, and the balcony is nice. Fridge has drinks for purchase, but no room to store your own food/drinks. Beds work - not comfortable but not terrible. Then the not great: on to parking - HUGE ISSUE. And they are building more apartments and stuff with no planning for parking. It's going to be a nightmare in about 6-9 months. The spa is ....ok. The hot tubs are aggressively bubbly, and luke warm at best. Im craving comforting hot tub heat. The pool is nice and having the option for water or drinks there is excellent. I love that they have time slots so the area isn't super crowded. About half of the sauna rooms work, and no instructions on how to turn on those that don't. Excellent menu of massages offered - all at U.S. prices. The most shocking thing to me is ... why is this place built up? I have no access to the wellness springs here, nothing I can't get in Belgrade, Novi Sad etc. It's just a pricey hotel.

Well , i am not sure what to start with. Maybe for Vrnjacka banja standards this hotel is very nice, but there is s lot of space for improvement. First impressions : Not enough parking lots and automatic barrier system not working. There is no help with the luggage . The young girl (I think the the name is Ivana) at the reception desk very polite and professional and the other one (with blond hair) not polite and hard to communicate with. The room looks much better at the internet hotel website. The shower cabin doesn't work properly. Only hand holded shower works. Limited bathroom amenities . Only liquid soap without shampoo and conditioner. Old and noisy air-conditioning unit. No mosquito net. Bad sound isolation. Construction works and noise starting at 6:30 at the morning at nearby building. Smoking in the restaurant ?? Smoking at the breakfast?? I am a smoker, but to smoke cigarettes at the breakfast in presence of small kids its insane. Slow service at the restaurant . Approximate waiting time for salads around 45 minutes. Food not as healthy as promoted. No flexibility at all. We wanted omelette at the dinner and they said : we serve omelette only for breakfast. Also worth mentioning is the strange limited time to use spa (for three hours only reserved the day before).Kids under 14 not allowed to use the pool after 17 h. My kid is 15 years old but he has a problem with height . He is on hormone therapy and every day they did not believe that he is 14. I suppose they have a hotel software system and thay can check the age without embarrassing him.
Also they advertise mountain hiking and sightseeing tours on the hotel internet website, but they don't know about that. Now the good things.
The personal is very polite and they give thir best. The Spa is very nice and therapists are very professional . The Spa is the best part of the hotel. We expected water to be warmer at the swimming pool.
Special thanks to Milica and Tamara. The room cleaning service was perfect , restaurant service also very nice excluding waiting time. Over all : five star service , three star hotel. Management needs education.
After all price - quality is very good. I hope the management will accept my remarks. And next guests will be more satisfied.

I must say that this is the most beautiful place to rest. The Slowliving concept is brilliantly designed and implemented. The staff at the reception are the friendliest and most professional I have ever seen. I can't wait to visit this Resort again, because I have no rival. See you soon.