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Reviewed 1 November 2015

As first time visitors to Egypt we were really looking forward to staying at "5 star" Barcelo Tiran Sharm hotel as it appeared to offer so much. Upon arrival at the hotel to check in we were offered a cool flannel and cold drink which both were very welcome. However, once given the key card (only one supplied) to the room we were basically sent on our way with no explanation of where any facilities were or when meal times were. Upon entering the room we found that there were no instructions supplied for the safe which meant going back to reception to enquire about this and this was when we were supplied with a piece of paper detailing instructions and the meal times.
Although tea and coffee making facilities supplied in the room, I find it totally unacceptable that when I asked for some milk for the room I was informed that this could be supplied but it would cost me money and considering the price paid for the holiday i was not prepared to pay a penny more just for a small amount of milk.

The food supplied at meal times can only be described as extremely repetitive with some very strange dishes on offer which seemed to cater more for the abundance of rude, ignorant and arrogant Russians that seemed to take over the whole hotel and pool area, even the desserts were the same consisting mainly of dry sponge or pastry. Maybe worth considering offering a more wider range of foods to cater for all guests, not just one nationality. Not even worth visiting pizza bar near the beach as it is outdoors and just too many flies and mosquitoes about landing on the food, not exactly appetising.

Would also of been nice to be informed when certain areas were being closed off for maintenance, instead of trying to access the outside seating area of the bar only to be confronted with the stairs being completely blocked off with tables and chairs. Same to be said when the pool was closed, no information given, just yellow tape wrapped around the steps going into the pool. We also did not appreciate the fact that on more than one night, all through the night, the wooden flooring was being sanded down which was very disruptive.

Important to mention Mohammed the pool manager who was always extremely polite, helpful and happy, unlike some staff members that maybe should be given some customer relations training.

We will not be returning to this hotel and will not be recommending this hotel either and think that this hotels "5 star" rating should certainly be reviewed as it would be a struggle to even rate it as a 3 star.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
6  Thank Jo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FakherKHALIFA, General Manager at Barcelo Tiran Sharm, responded to this reviewResponded 20 October 2016

Dear Jo R,

It's always a pleasure to receive our Guests' feedback, no matter if it's a positive or a negative one, as we take each comment as a chance to improve ourselves and provide our Guests with the top-class service.

Be sure that all of your comments have been passed to the management. Please accept my sincere apologies for the inconvenience caused and rest assured we are taking action to correct the situation.

Yours Sincerely,
Fakher Khalifa
General Manager

Barceló Tiran Sharm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2015 via mobile

After reading the reviews on here we were a bit worried about what we would find. I would say the hotel itself needs a refresh and a little love but the staff and experience more than make up for any tired looking tiling! There was a huge storm on our first day and the hotel suffered some damage but the staff have worked flat out to get it fixed.

The food is fine, loads of choice and the restaurant by the sea at lunchtime was literally responding to daily feedback and improving over the week we were there. It is an all inclusive buffet and it isn't in the UK so there are limitations to your food but try stuff and get stuck in - you won't be disappointed. The desserts - served at every meal are amazing. Disappointed to have to pay for icecream - never has that at all inclusive before. Didn't ruin my holiday tho!

Staff to mention particularly are Kate in customer relations who works tirelessly to ensure the English guests are looked after and anything we did need to speak to her about was resolved in a matter of hours on the first time of asking - absolutely nothing was a problem. Well done Kate you're doing an amazing job.

The whole of the Animation Team are hardworking and keep every day full of entertainment. They made lots of fuss of our 5 year old daughter and made the holiday for her. I think she is slightly in love with Eslam - particular thanks to him for making her feel included and being so kind to her She had great fun wearing her devil horns on the flight for Halloween And a shout out and thank you to Mia - lovely girl, thank you all.

Mohammed at the pool bar was brilliant - keeping us in drinks and our daughter in milkshake and making a fuss of her. You made our week very easy and we felt taken care of.

We are very sad to be leaving today we wish we had booked for longer. Wouldn't hesitate to come back. A full week of relaxation and family time, made extra special by wonderful staff.

Date of stay: October 2015
Trip type: Travelled with family
1  Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FakherKHALIFA, General Manager at Barcelo Tiran Sharm, responded to this reviewResponded 10 February 2016

Dear Kelly S;

It’s a delight to hear such wonderful praises and thank you for thinking of us again and posting this lovely review with these beautiful words for the hotel and especially for the staff.

It has been a pleasure hosting you and we look forward to seeing you again soon.
Regards;
Fakher Khalifa
General Manager

Barceló Tiran Sharm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2015

Upon arrival at hotel we was greeted with refreshing face flannels to freshen up,with & a wee cocktail whilst check in was being done,which was swift and easy,shown to our room which was very nice fresh and air conditioned (free)
We had room 3307 superior service room which looked out over the beach & sea.
The room was spotless and very and spacious. With all needed tea coffee,mini bar,water etc all free including bottled water. All,which was refreshed everyday by housekeeping who did a fantastic job and even had towel art!
All the staff are very friendly and do not hassle you at all.
Pools are large and clean with pool bars should you need them,beach bar also with snack bar at meal times hundreds of loungers and parasols dotted all around beach & pool areas.
Meals are good very wide choice and tastes for everyone including the CHIP eaters!
Fresh fruit and wide selection of hot & cold foods for breakfast including fresh omelettes,continental breakfast in abundance. dinner & lunch is varied but plenty of selections for any taste buds so I can't understand reviews that say awful food unless they've never eat anything but chips!
All in all we had a very much needed relaxed holiday and this was all complimented by the staff & hotel.
We couldn't fault the hotel even when they were maintaining areas which is expected,the staff work through the day and night to keep it clean and do a very good job.
We will be back again with out a doubt.
Big thankyou to:
Bob the lobby waiter.
Khamed the lobby bar man.
Sarah on reception.
Katie customer services.
Dave! Entertainment. Hope your wrists ok!
All the waiting staff in resturaunt especially the chilli eater!!!!!!!!!!! Well worth the £10
Our housekeeper sorry forgot your name but you kept it spotless clean.
A very big thankyou to everyone within the hotel.

As regards to Russians yes they are there yes they are arrogant but at least you don't get Brits throwing up everywhere fighting etc.

Barcelo is a hotel and spa not a British bar or Russian bar it's a resort purely and simply to relax
So if you want to relax & be welcomed from the minute you walk in stay here.

Be warned of the fish on the coral! They swim up your shorts!

Date of stay: October 2015
2  Thank adyc2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FakherKHALIFA, General Manager at Barcelo Tiran Sharm, responded to this reviewResponded 27 October 2015

Dear Ady C,

I would like to thank you for taking the time to review your stay at Barceló Tiran Sharm. There is nothing better for us than reading a review where we have been able to satisfy you as guest on all levels of your stay.

All your comments have been passed on to the departments you have mentioned and everyone here at Barceló Tiran Sharm are delighted to hear your kind words.

When you decide to visit us again please contact the hotel directly where we can deal with any possible requests you may have.

Once again thank you for your kind review and I will look forward to meeting you on your next visit.

Fakher Khalifa
General Manager
Barceló Tiran Sharm

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Reviewed 24 October 2015 via mobile

Visited barcelo with my boyfriend mum and brother and we all had a fantastic time!!!

First Kate! Would just like to say how amazing she was during our stay nothing was too much from booking taxis, ordering McDonald's or organising surprises!! Don't think our stay would of been the same without her

It was my boyfriends birthday whilst we was over there and I wanted to do something a bit different Kate arranged for us to go for a meal in the al a carte resteraunt where we had a candle lit meal on the beach, food was lovely!!!

The food in the main hotel was also okay nothing to complain about we didn't go hungry once.

We heard quite a few people complaining about the most pathetic things when we where there but there really was nothing to complain about! The staff were amazing (particularly Mohammed at the pool bar who kept the boys entertained with ice cube fights over the bar!) the hotel and the rooms where lovely too! I think some people just like to moan!

Would defiantly recommend this hotel to anyone!! We can't wait to come back the sooner the better!

Date of stay: October 2015
2  Thank Marti F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FakherKHALIFA, General Manager at Barcelo Tiran Sharm, responded to this reviewResponded 27 October 2015

Dear Marti F,

You cannot imagine how glad all Barceló Tiran Sharm team is to know that one of the reasons why you favored our hotel; was the staff.

I very glad that you enjoyed your stay with us and I am delighted that you would recommend our hotel to your family and friends.

You are welcome back anytime and I will look forward to your soonest return.

Fakher Khalifa
General Manager
Barceló Tiran Sharm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2015

Barcelo TIran resort is a great hotel, we can't fault staff members they are fabulous, all over, the hotel, and animation team are excellent, always smiling,food was fab, chicken,beef and lamb, and lots of variety to choose from, and plenty of choice, cocktails were excellent too

We had a sea view rob, and hat fantastic views, plenty of sun beds on beach, around the pool area you need to be quik,
We had an amazing holiday met great people, and would go back ,

Date of stay: October 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barceló Hotels & Resorts
Thank Varga M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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