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Reviews (947)
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All reviewslandry's seafoodmanager's receptionindoor poolking suiteroom was cleanbirmingham areastay there againfree drinksrestaurants and shoppingthe breakfast areayogurtstaff was friendlybwwalmartgravydeskcouch
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Reviewed 11 July 2018

We were visiting family in the UAB hospital and stayed over night. We made reservations the night before and the staff I talked to was very nice she also gave us the hospital rate when she found out why we were coming. Check in was simple and easy and the hotel itself and the suite/room was very clean the cleanest hotel we had stay in for awhile. The beds were a little hard but everything else made up for that. The breakfast the next morning was great with a hot bar along with all the other stuff. We were well pleased with our stay and if ever back that way will surely stay there again.

  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Pauline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this reviewResponded 11 July 2018

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

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Reviewed 5 July 2018

This Best western was really great nice clean rooms nice pool had to get in indoor !! The front staff Taylor was nice in giving directions only thing I no to get rest and was a great place to get rest so quiet didn't. No where I was going other than back on highway thanks Taylor will be Back for sure

Room Tip: Nice all over
  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Marlon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this reviewResponded 6 July 2018

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Taylor that she made an impact during your stay. We hope to welcome you back to the hotel soon!

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Reviewed 26 June 2018 via mobile

The room was clean but extremely humid. There was even moisture on the wall. Pool looked good for kids. I liked that the king suite we booked did not have carpet. We did not try breakfast but it looked nice. Good coffee.

Stayed: June 2018, travelled with family
1  Thank Teresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this reviewResponded 27 June 2018

Thank you for your review. I am glad to hear that overall your experience was positive. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

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Reviewed 25 June 2018 via mobile

My husband and I stopped for the night on a trip south. Stayed in a King Suite. Room was clean but very humid even with ac adjusted. May have just been the hot weather. Overall decent place. We didn’t use the indoor pool but looked good for kids.

Stayed: June 2018, travelled with family
Thank TVanMeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this reviewResponded 26 June 2018

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

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Reviewed 16 June 2018 via mobile

We stopped here mid road trip. It was beautiful the lady at the front desk was so polite and helpful. The rooms were huge we had a couch and table. My son enjoyed the pool. Only down fall was they did not have a restaurant I did notice a really nice grill in the pool area avabile to use. We ended up getting delivery that night and enjoyed the free breakfast in the morning. Overall great stay. Loved it !!!

Stayed: June 2018, travelled with family
Thank becca t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this reviewResponded 24 June 2018

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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