Booked a suite with terrace overlooking the Opera House.
Arrived at the property and was informed the room was not available as it was sold to another guest.
Now assigned to a small room, with a miniature shower, and minimum space to place my bags.
The electrical outlets did not work.
The in-room phone is on-off.
The air conditioning unit was either freezing the room or just ventilating it. No modulation.
Some of the staff speaks english, but ordering anything is an adventure.
I am cognizant that this is Manaus and not London, however their rates $400+ should guarantee some level of service. They do not!

Fantastic place to hang around just sitting in the garden with a nice drink and a perfect view to the safest zone of the city.

Even in the night, you can walk around as a green without any doubt.

Also, I can recommend the restaurant the good vine.

The Juma Opera is in the perfect position, right across from the fabled opera house and within easy walking distance of Manaus’s main attractions, such as the port, the market and the cathedral.

The hotel exudes all the essentials of the ‘boutique’ experience and it is indeed a pleasant place to stay. We had a premium opera house view room which was small, well furnished with a Juliet balcony, and a nice bathroom. The bed was comfy, maybe a bit too large for the room. My only complaint about the room was the lack of tissues, bathrobes and conveniently placed electric sockets.

The main restaurant and terrace were both inviting but we thought the food at all three meals could be improved. A prawn risotto was more like a creamy rice pudding; breakfast bread was incredibly stale and there were tiny insects crawling over everything. Prices, though, were reasonable, even for drinks and wines.

Two other things disappointed us - very few members of the young staff had any proper grasp of English so there was a lot of confusion. And when we asked if they could break down a 50 Rial note to pay for a taxi no one had any change. These were basic failings for any sort of upmarket tourist hotel.