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Paulo A
Rio de Janeiro, RJ

Not same other hotels

3.0 of 5 bubblesReviewed 12 Nov 2017
This unit is not same the other units, no have safe box in the room, you need put your objects of value in central safe box of hotel. The bathroom is old and need the up grade, the roof is poor, floor and tile are old compared other hotels. So, the bathroom was the negative point in my stayed. All else the same: cleanlinees, service , and location so excellent.
Date of stay: November 2017
Trip type: Travelled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibisManaus, Gerente at ibis Manaus Distrito Industrial Hotel, responded to this review
Responded 5 Dec 2017
Dear Paulo,

We appreciate comments about our services and structure. This feedback is always good to direct and prioritize actions, especially on rooms.

Sincerely
Fatima Andrade
General manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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    Reviews (481)
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    7 - 12 of 481 reviews
    Reviewed 11 November 2017

    We arrived very late at night and we appreciate that we did not pay very much so our expectations were not high but even these were not reached. We were given a room on the fifth floor. Check-in was very relatively smooth. When we reached the room it smelled like someone has urinated the bed and it had not been cleaned properly. The facilities are very basic. We had been travelling for the best part of 16 hours and really just wanted to get our head downs and could not be bothered with the hassle of moving rooms - we should just never have been allocated in the first place.

    The breakfast is across the car park at the Novotel and this was very nice and very good value for money.

    Check-out was a total hassle. We had paid upfront using Booking.com but the hotel tried to make us pay again (alongside paying for the breakfast). If I had not been alert they would have done so. There was no apology for this.

    My recommendation would be, even if it is just for a few hours, pay the little extra and stay in the Novotel.

    Date of stay: September 2017
    • Trip type: Travelled as a couple
      • Value
      • Rooms
      • Service
    1  Thank stevebL5514IR
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ibisManaus, Gerente at ibis Manaus Distrito Industrial Hotel, responded to this reviewResponded 6 December 2017

    Dear S,teven

    We appreciate comments about our services and structure. This feedback is always good to direct and prioritize actions, especially on rooms.

    You are always welcome to Ibis Manaus

    Sincerely
    Daniel Betiol
    General manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 June 2017

    We arrived on a late flight, so the Ibis was the obvious choice for us, since we knew what to expect from this hotel chain. Everything was fine, the bed was comfortable and the bathroom clean with a strong, hot shower. WiFi worked a treat. The taxi ride from the airport was a fixed BRL20, check-in was quick, and we liked the fact that ckeck-out was not until midday, which gave us plenty of time to recover from our long journey, acquaint ourselves with the city's infernal heat, and shortened the waiting time for our cruise check-in. Breakfast cost around BRL22 p.p. and was plentiful. Reception staff spoke English and called us a white, metered taxi to the port. The ride took about 25 minutes and cost BRL63. We couldn't have wished for a less complicated start to our Amazon cruise. Later on we spent one night in a hotel close to the Amazon Theatre at three times the price of the Ibis, but while it was an experience we would not have wanted to miss it was not worth three times the value.

    Date of stay: June 2017
    • Trip type: Travelled as a couple
      • Sleep Quality
      • Rooms
      • Service
    Thank lutzy
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ibisManaus, Gerente at ibis Manaus Distrito Industrial Hotel, responded to this reviewResponded 29 June 2017

    Dear Lutzy,

    Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

    Sincerely,

    Sinceramente
    Edmar Thomas
    Gerente Geral Ibis Manaus Distrito

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 May 2017

    Very pleasant stay with awesome attention from the staff. With very clean and comfortable rooms, the hotel is located in the Industrial District of Manaus, which is around 5kilometers far from the city center.

    Date of stay: April 2017
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Accorhotels.com
    Thank Newton A
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Edmar T, Gerente geral at ibis Manaus Distrito Industrial Hotel, responded to this reviewResponded 13 May 2017

    Dear Newton,

    Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

    Sincerely,

    Sinceramente
    Edmar Thomas
    Gerente Geral Ibis Manaus Distrito

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 October 2016

    I stayed here for over three weeks back in March, found two dead cockroaches in the lobby, the bar and food on the ground floor restaurant were cheap but can't say much about the food. Very good housekeeping. Hotel staff temperament were hit and miss, the manager (petite brunette) who's name I've forgotten (possibly Barbara) was excellent and accommodating as I had to change rooms a few times because of a musty smell, then a faulty AC and lastly no WIFI.
    A week into my trip the internet in my room failed, I complained and they called head office, I had to change floors as the whole third floor had no internet.
    Location is probably the downfall for this hotel, it's far from Av djalma batista, but not so much from centro. So make sure your commute is short from this hotel or hire a car as taxis in manaus are rather expensive! Since it is the same price as other ibis' I'd now opt for the one on djalma batista.
    In terms of languages i believe only the manager spoke decent english, the others tried, so make sure you speak some basic Portuguese, and use a translator for complex phrases.
    All in all i was happy with the room, I got what i paid for, however changing rooms 3 times, receptionists' attitude and hotel's location means I'm reluctant to return.

    Room tip: the entire third floor had no decent WIFI. Make sure you have a room with very good WIFI.
    Date of stay: March 2016
    • Trip type: Travelled solo
      • Value
      • Cleanliness
      • Service
    Thank JKalmoni
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 14 October 2016

    The hotel is a complex of hotels, with a fair price and a very good service !!! Even with coffee being served at another hotel, it is complete and very tasty, especially with typical local food !!!! Even getting out of the central area makes up for the distance !!!!

    Date of stay: October 2016
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Accorhotels.com
    Thank Miorali
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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