I ordered through DoorDash, my food was cold. The chicken was as tough as shoe leather. The cheese was practically nonexistent in the quesadilla, and it was completely over cooked. Nothing tasted good.

I stopped by for a salad bowl. The salad greens were brown and wilted. When I got to the protein, I noticed that I was given a smaller amount of meat than rice and beans. I asked for a little more. And this is when I was asked if I wanted double meat. For me to purchase double meat, it was the amount of one serving. I asked for a manager. The manager came out with a solution and never asked what my issue was. He then explained again and asked if I understood and what was given to me at this point was acceptable. I told him you are correct and WALKED OUT.

The Chipotle CFO stated that they will never reduce portion sizes to save money. However, this lady was given out less than a spoon size of protein and then tried to charge twice the amount.

I had a horrible experience today from an order at the location in Austin, TX at 11301 Lakeline blvd. I ordered a chicken Burrito and was told that there was no more lettuce or corn available to put in the burrito. I was like ok, just adjust the bill with a small discount because why would I pay full price of something without the ingredients of what I paid for? The clerk refused me. I then asked to speak to the manager and a young girl named Taylor came over. I know she was not the manager and looked all annoyed the she had to come to the counter to talk to me. She then proceeded to laugh at me in front of everyone and stated that nothing could be done after I explained to her the situation and got annoyed myself at her reaction. I said think about it for a minute, it’s like asking me to pay for a pizza with everything on it and not get what I paid for as you didn’t include the missed items. She then laughed at me again and simply walked away and dismissed me. She said there is nothing that can be done and I said yes there is you can “adjust” the bill. She said no I can’t do that. I said back to her yes you can you just don’t want to. She said if she did it for me, she would have to do that for everyone. I said I don’t care about everyone as I am the one bringing this up and the only one speaking up apparently as this is not right. I told her she was a sorry excuse for a manager and I would be reporting this to corporate and the district manager. If I owned the restaurant and she treated a customer this way I would have fired her on the spot. I will never go to this location again and they are directly harming the Chipotle brand by this type of behavior and lack of professionalism

Great service, I hugely appreciated that they were willing to get me guacamole from the back (I have a dairy allergy and sometimes cheese falls into the guac at the front of the store). My bowl was full to the brim and very tasty. I would definitely come back to this Chipotle location.

Horrible. I have never gone to a place and you interact with three different individuals and they all were terrible at customer service. The first person did not give enough food. I kept asking for more on each item. After the second time, I would think he would up his game. The third guy followed the same skimpy practice. I kept asking and finally just gave up asking for more. The cashier was rude as hell. I asked for a fork and she gave me the evil eye. She was not friendly and should work in a different part of the store not dealing with customers with her attitude. This location has always had terrible service, but today top them all.