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Reviewed 9 January 2018 via mobile

We had tickets to see Willie Nelson at the Austin City Limits Moody Theater on New Years Eve so, not being familiar with Austin, we booked a room at the adjoining W Hotel. That turned out to be a mistake. There are other much lower priced hotels within easy walking distance. Booking the room a month in advance was a particularly bad mistake, because the rates had gone down considerably by the time we checked in, as the hotel was not near full. The “cozy” room we got was tiny, and pretty unremarkable considering the high price. We thought maybe because we had paid a premium for the room they might give us an upgrade to a king bed, but no such luck. In fact the reception we got was very unwelcoming, both the cold feel of the lobby and the reception clerk. We certainly won’t stay at a W Hotel again.

Date of stay: December 2017
Trip type: Travelled as a couple
2  Thank Y3245DTdavidw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Director of Rooms at W Austin, responded to this reviewResponded 9 January 2018

Dear David W,

We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality.

Marisa Nunez
Director of Rooms

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Reviewed 8 January 2018

What a great hotel in a fantastic location. The roof top pool great for adults. The roof top bar has great drinks. The hotel is about a 15 min walk to the water. This a great hotel to have a small work meeting.

Date of stay: March 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank koala191919
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WAustinMgr, General Manager at W Austin, responded to this reviewResponded 9 January 2018

Thank you for sharing your review. We will be here to welcome you back again. Best, Drew McQuade, General Manager

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Reviewed 6 January 2018

Spending a night in a Corner Suite is a vacation in itself. The very chic, large living room, bedroom and bathroom space, overlooks downtown Austin. The downstairs lounge & restaurant makes you never want to leave.

Room tip: Corner Suites are impressive!
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Doug S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WAustinMgr, General Manager at W Austin, responded to this reviewResponded 6 January 2018

We really appreciate you taking the time to write your review, and we look forward to welcoming you back again. Cheers, Drew McQuade, General Manager

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Reviewed 6 January 2018

I found the vibe in the lounge and bar areas to be that of a nightclub, not that of a luxury hotel. While they are trying to be a cross between a boutique hotel and something larger, the bar scene consists of wonderful drinks, the ability to reserve space and have a dance floor on Saturday evening. The crowd however was solidly from outside the hotel. They have a DJ mixing fun tunes but there were several people roaming the different rooms and our large group was constantly concerned that they were casing the place ready to take off with a handbag the moment you turned your head. Not fun, relaxing or luxurious.

Date of stay: December 2017
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank tripadgoals
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WAustinMgr, General Manager at W Austin, responded to this reviewResponded 6 January 2018

Thank you for sharing your experience. W Austin is committed to delivering a true W experience to our hotel guests as well as our locals. The cocktail scene here is to amplify your nights, and we're glad you enjoyed the live DJ. The safety of everyone has always remained a top priority, and we are proud of the job our Security team does. We hope to have you as our guest again. Best, Drew McQuade, General Manger

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Reviewed 3 January 2018 via mobile

The hotel has it all. The service is great. The hotel is centrally located. If you like to run there is a lake running path a block away. The restaurant was fabulous. Our waiter W. Plomtheius gave outstanding service. The Service and food was so good that my daughter booked a reservation the next day for 9 people who were going to the theater a mile away. The art work and decor is very unusual and interesting.

Date of stay: December 2017
Trip type: Travelled with family
Thank 256MalcolmC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WAustinMgr, General Manager at W Austin, responded to this reviewResponded 4 January 2018

Thank you for sharing your experience at W Austin and TRACE. Our talent here are the best, and we look forward to having you back again. Best, Drew McQuade, General Manager

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