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“Exactly what you'd expect from a Four Seasons”

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Four Seasons Hotel Austin
Ranked #7 of 202 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Reviewed 4 weeks ago

Entering the property you feel like you are in a lush country setting even though you are right in the heart of Austin. The hotel is right on the riverway park so you can take a short stroll or jog a half marathon. The lobby is inviting with a country club atmosphere. The restaurant has a bar with an inviting happy hour daily and a patio for dining out doors. The food was excellent in preparation, presentation and flexibility to accommodate restricted diets. The rooms very comfortable and relaxing. The gym was a busy place but there was enough equipment for all and and it was keep tidy. The locker rooms were spotless! Our spa services were excellent. There is a lovely outdoor pool on the property as well which, even though the temperatures were unusually hot for November, was practically deserted during our visit. Staff here was very pleasant and helpful. While our experience wasn't a WOW all in all it was exactly what you expect from a Four Seasons hotel. I would highly recommend the hotel and for all types of trips - business, friends, romantic getaway.

  • Stayed: November 2017, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Four Seasons
1  Thank metalmaiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 weeks ago

If you use American Express Fine Hotels and Resorts program, choose another option in Austin. The features that accompany that program are outstanding, and are not all met or even mentioned here. The food is excellent and most of the staff is friendly, but elevators are loud and the noise effects sleep, especially if your room is next to an elevator, and at least eight on every floor are close enough for the "ding" to be a real problem.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
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    • Rooms
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Review collected in partnership with Four Seasons
1  Thank 55raychell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsaustin, Front Office Manager at Four Seasons Hotel Austin, responded to this reviewResponded 3 weeks ago

Dear Raychel,

I appreciate you making us aware of your recent experience and for taking the time to speak with me today about your concerns. We will be sure to address these concerns with our team members internally and ensure a perfect Fine Hotels and Resorts stay in the future. We look forward to welcoming you back soon!

Sincerely,
Michelle Enger
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The hotel staff were really great. All the staff we dealt with from the front desk, concierge, front doorman, pool and gym were very helpful. The grounds and pool are maintained so well. The location is perfect. Will gladly come again.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Four Seasons
Thank Larry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I've stayed in many Four Seasons, and for the price, there is a specific level of service one expects. Unfortunately, all that this hotel has, is a name and overpriced rooms.

We arrived on a Friday, as we pulled up, we waited for 10 minutes for valet or someone to come help us unload our car. We finally gave up and went and got our own cart to unload. As we unloaded the last bag, we finally had someone come ask if we needed help. We were fine by then. I should mention, if you bring your own car, it is an additional $45/night to park there, on top of tipping the valet.

When we arrived, we asked to be placed on same floor (not even next to each other) with our friends. The best they could do? 2nd and 7th floor...

When we walked in, our room view was the gravel rooftop. I failed to mention, we were hosting a $40,000 event that night; with approximately 200 people in attendance, of which majority stayed in the hotel.

Our bathroom sink had ZERO water pressure; no matter if you opened hot or cold or both. You only had hot water or cold water, that dribbled out.

I'm not sure when the coffee machines were taken out of the hotel rooms? Even Holiday Inn has Keurig or some sort of coffee machines in the rooms. You have to go downstairs to get coffee in the morning.

The entire weekend, they only had ONE elevator running. I'm not sure if they reserve other ones for someone to come escort you out. You also couldn't take the stairs down because they led you outside to the back of the building, from which you had to walk around to get to the lobby.

Upon check out, because we were on the 2nd floor, elevators were packed every time. We stood for 30 minutes waiting on an elevator that was semi empty. The solution that was given to us by the manager? We'll show you where the stairs are. I'm sorry, $600/night and you can't provide elevator service when we have luggage to drag down with us?! Unacceptable.

During our event, which included dinner, the service was horrendous. I had to ask for water several times, no one came around to start serving our table with dinner until after I finally asked someone. I had to practically beg for someone to bring around the wine/drinks (which were payed for).

This was our second, and last year, to host this event at Four Seasons.

  • Stayed: November 2017, travelled on business
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4  Thank Julie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsaustin, Director of Catering and Conference Services at Four Seasons Hotel Austin, responded to this reviewResponded 3 weeks ago

Dear Julie,

I am deeply disappointed to hear that you experienced several service shortcomings during your stay and at your event. We at the Four Seasons pride ourselves on providing dedicated and exceptional service and I sincerely apologize that this was not the case while you and your guests were with us. I would greatly appreciate the opportunity to discuss these concerns with you further. I have provided my direct contact information below and I look forward to hearing from you at your earliest convenience. Thank you.

Sincerely,
Steve Marley
Director of Catering and Conference Services
512-685-8044
steve.marley@fourseasons.com

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Reviewed 4 weeks ago

Location, location and location with understated luxury thrown in. Would return in a heartbeat, just classy. Thouroughly enjoyed the hotel grounds with hammocks and fire pits for when it gets chilly. Trio was delicious, with a nice wine selection.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Four Seasons
Thank alexaD8563HN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Austin

Address: 98 San Jacinto Blvd, Austin, TX 78701-4082
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Austin
#2 Luxury Hotel in Austin
#3 Business Hotel in Austin
#8 Family Hotel in Austin
#10 Romantic Hotel in Austin
#13 Green Hotel in Austin
Price Range: HK$3,474 - HK$6,175 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Austin 5*
Number of rooms: 294
Official Description (provided by the hotel):
At Four Seasons Hotel Austin, luxurious accommodations and superb amenities are underlined by gracious Texas hospitality and five-star service. Centrally located in the heart of downtown Austin, perched on the shores of Lady Bird Lake and surrounded by lush gardens, the resort-like Hotel provides a convenient base for those looking to experience all the city has to offer, from upscale shopping on 2nd Street and dining on South Congress to sightseeing and outdoor pursuits on the adjacent Lady Bird Lake Hike & Bike Trail. A combination of comfort and elegance, the Hotel's 294 guest rooms - including 33 suites - offer views of either the lake or Austin's vibrant downtown cityscape. Services such as twice-daily housekeeping, in-room dining, dry cleaning and laundry and a 24-hour Concierge ensure guests enjoy a stress-free and productive stay. Diners savor prime steaks, fresh seafood and a world-class wine list in TRIO, the Hotel's award-winning modern steakhouse, featuring a chic dining room as well as unparalleled al fresco dining on the restaurant's lakeview terrace. Known locally as "Austin's Living Room," the Lobby Lounge offers guests a convenient spot to gather with friends for beer, wine, signature cocktails and light fare, or a post-dinner nightcap complete with live music, which is offered several nights a week. Guests seeking relaxation and rejuvenation can spend the day in the outdoor saltwater pool, working out in the 24-hour Fitness Center or relaxing with a soothing massage, body treatment or facial in The Spa. ... more   less 
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Also Known As:
4 Seasons Hotel Austin
Four Seasons Austin
Austin Four Seasons

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