Paid for 2 rooms for 3 days all the times my kids and I went to the pool, water was spilling out from kids playing in the pooland the owner came out and said for us not to make the water spill out and told us to get out of the pool and we also had visitors with us and he told my visitor that he had to leave and move his truck off the property and he was not allowed to be here if he wasnt renting a room. This owner is VERY STRICT!!!! I WOULD NOT RECOMMEND ANYONE TO RENT A ROOM FROM HERE IF U WANT TO SWIM AND HAVE VISITORS and have a good relaxing time. ITS THE WORST HOTEL EXPERIENCE EVER!!!!

The Patel family who are the owners of Best Western Surestay Hotel in Alice, always takes good care of their guest & we stay there any time we are in the area. This was our 4 time & as always they are there to greet their guest at check, clean rooms & hot breakfast.

I have stayed at this location several times since the property first opened. I have been satisfied with the rooms and with their condition every time. My most recent stay had a problem develop with non-stop, slow running, drip from tub faucet. When I informed front desk, Mr. Patel immediately gave me another room so that I did not have to be disturbed while repairs were carried out. His concern for my comfort was appreciated. Rooms were clean and well kept.