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Traveller rating
3,625
767
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16 - 21 of 4,720 reviews
Reviewed 4 weeks ago

I had the best staycation in Grand Hyatt! Will definitely come back again! Overall everything was amazing, the customer service, the room, the food, the view, the helpful and friendly staff. Definitely worth the money!

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
Thank CarolinaPanjaitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

We thoroughly enjoyed as a family with young children during our stay with Grand Hyatt KL. The children were extremely happy with the Le Petite Chef dinner experience. The hotel staff are friendly and helpful. Arrangements were made with care since we were checking out on the day Movement Control Order start. My only complaint, if any, was that the temperature taking device was placed too near the stairs.

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
Thank ayluan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2021

The hotel has great KLCC view and services was excellent.
However, the room that we got was extremely dusty and it causes me and my friend suffering sinus during the whole stay. The room cleanliness has to be improved.

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
Thank pohlee1511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2021

Best clean wooden floor in the room! Toddler enjoyed the stay so much that we will be back soon!
Love the view in the restaurant. Hotel staff are very friendly and helpful. However, we were disappointed with the breakfast. The breakfast can be better!

Date of stay: April 2021
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Review collected in partnership with Hyatt Hotels
Thank YYeeC22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt Kuala Lumpur Management, Other at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear YYeeC22,

Thank you for your kind words and the compliments of best clean wooden floor made brought out the smile from our housekeeping team :-)

In regards to breakfast, if there is any specific item missed, please do email Chef Matteo directly at kualalumpur.grand@hyatt.com so we can act on improving this further.

We love to welcome you back.

Kind regards,


Anumodit Chaturvedi
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2021

Had the best staycation here! The staff were welcoming, room was beyond expectation however food wise, you could've done better. The in-room sahur was presented aesthetically but taste wise, mehhh. Bought something from JP Teres too but I expect more from a 5 star hotel

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
Thank hanihidayahismail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt Kuala Lumpur Management, Other at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear hanihidayahismail,

We are so delighted with your kind accolade, terima kasih!

Please know we are just as grateful to hear of your feedback in regards to food offering which has been shared with our kitchen team to be acted on.

We hope to see you back soon.

Kind regards,


Anumodit Chaturvedi
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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