We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (3,365)
Filter reviews
3,365 results
Traveller rating
2,539
593
144
48
41
Traveller type
Time of year
LanguageAll languages
More languages
2,539
593
144
48
41
Show reviews that mention
All reviewssky lobbyjp terestop floorpetronas towersgrand club loungefloor to ceiling windowswalk in closettwin tower viewconvention centerklcc parkrain showeramazing hotelcorner roommandarin orientalswimming pool isf bbreakfast buffet is
Filter
Updating list...
127 - 132 of 3,365 reviews
Reviewed 29 June 2018

Checked in on Club Floor. As a Hyatt Lifetime Globalist. Good service from the time of booking, checkin, stay and checkout. Was thinking of booking a suite or 2 adjacent rooms with connecting doors but the reservation was kind to suggest for a family with young kids a superior room was necessary. They then upgraded me to a bigger room on the corner with the view of twin tower. My family loved the entire trip with the overall good services from them.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank yundchoong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattKL, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 3 July 2018

Dear yundchoong, Thank you for being our valued Lifetime Globalist member, your support is always appreciated. We are most humbled by your praise, indeed this is highly motivating to the team, especially those from Reservations. Rest assured they will be recognized for such great work. We are all looking forward to welcoming you back when you return to KL. Best regards, Parveen Kumar, Director of Operations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

The hotel is excellent and very good location to Pavilion and KLCC, bed and pillows are very comfy. The staffs are friendly and helpful.
The only disappointment is the breakfast, not many choices. Will stay there again.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 3012Irene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattKL, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 3 July 2018

Dear 3012Irene, Thank you for posting this kind review. Our associates are especially happy you took noticed of their friendliness and care. We have also passed on your feedback regarding breakfast to our Executive Chef. If there are any missed items not featured on our breakfast menu, please do let him know directly at rolf.knecht@hyatt.com We would be more than happy to explore or keep in view all recommendations given. We look forward to many future occasions to be of service again. Very best,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

The best part of this hotel is it’s central location, the sky lobby with its panoramic views and the impressive breakfast buffet on 38th floor . Rooms are well furnished, but layout could be simpler.
I found indirect access to the room through the sky lobby, a little cumbersome.
One of KL’s top hotels

Stayed: June 2018, travelled as a couple
Thank sodesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattKL, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 3 July 2018

Morning greetings to you sodesa, Your kind compliments are greatly appreciated, thank you very much indeed. We are fortunate to be in fabulous location and our hotel design is certainly unique, offering all guests the stunning view of this beautiful city, though we understand your sentiments regarding the lifts. There is an alternate way to bypass them and the team is always on hand to provide assistance to avoid guests’ from feeling lost. We hope to welcome you back again in the near future. Kind regards, Parveen Kumar, Director of Operations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Amazing view. Located 10 minutes walk from Petronas building close to all kind of shops.
Rooms are simple fantastic with high quality materials. Staff are helpful and easy to interact. I do recommend to business travellers

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank szuchovszky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattKL, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 3 July 2018

Dear szuchovszky, Thank you for contributing your kind thoughts. We are lucky to be centrally located and close enough to most places of interest offering much convenience to both business and leisure guests. We look forward to your return again. With best wishes, Parveen Kumar, Director of Operations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

We stayed for two nights, beautiful room with view on the Petronas Towers, even from the bathroom, which separates from the bedroom by privacy glass by the flip of a switch. The hotel lobby is on the top floor, from where you go down again using other elevators leading to the lower floors. Everything is of superb quality, friendly and helpfull staff, excellent breakfast with the full range of asian and european choices. Swimmingpool and gym are nice, especially when you imaginaire being in the Middleton of town.

Stayed: June 2018, travelled as a couple
1  Thank ottobrunn-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattKL, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 3 July 2018

Dear ottobrunn-traveller, Thank you very much for the kind words about our hotel. We are pleased to hear that you enjoyed the guestroom with a view to the Twin Towers, THIRTY8’s popular buffet breakfast, most of all the friendly staff members. Please come back soon! Best regards, Parveen Kumar, Director of Operations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews