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Reviewed 4 May 2021 via mobile

Would like to rate as 5 star but due to some technical issue that have to deduct one star. Great pool and jacuzzi, comfort and well deco room, friendly and helpful staff, breakfast also not bad. The let down part is limitation of TV channel and cannot believe that with such 5 star hotel is not able to provide a normal HDMI cable to connect from my laptop.

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank victor_gn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany Chung, Marketing at EQ Kuala Lumpur, responded to this reviewResponded 6 May 2021

Dear victor_gn,

Thank you for taking the time to rate and review us. We are sincerely sorry for the inconvenience and have shared your feedback with the management for further improvement. We will strive to improve and hope to be able to make this up to you on your next visit.

Warmest regards,

Tiffany Chung
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2021 via mobile

This is the perfect hotel for a weekend getaway in KL, downtown with such great KLCC view.

The rooms were clean, very comfortable, and the staff was amazing especially Lenuga, the front desk staff, she went over and beyond to help us to make our stay enjoyable.

Never taught of having a staycation at EQ as we had our birthday lunch at kampachi.

After having our fulfilling lunch, while on our way out of the kampachi restaurant and near to the front desk,we met a friendly and welcoming staff “Lenuga”, with her warm greetings and welcoming, she brought us to 29th floor gym and the pool area to look around.

After all her site tour, we decide to took up 3 deluxe rooms,while we are on our way down to check in, she manage to arrange our birthday guest with a special piece of cake and also took a picture for all of us and created the birthday guest with a birthday card.

I would like to express my thanks and appreciation for the service and care I received at EQ hotel from 24/4/21 to 25/4/21

I had a wonderful experience at the EQ

I highly recommend this hotel for anyone
visiting downtown (L).

Date of stay: March 2021
Trip type: Travelled with family
Thank caryn5388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany Chung, Marketing at EQ Kuala Lumpur, responded to this reviewResponded 25 April 2021

Dear caryn5388,

Thank you for taking the time to rate and review us. We are so delighted to be receiving this feedback from you and Lenuga sends her regards. Our team really goes above and beyond and we are extremely thankful for your patronage and recommendation. We hope to have you soon again and wish you a great week ahead.

Warmest regards,

Tiffany Chung
Public Relations Manager

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Reviewed 22 April 2021

There's no better way to wind down from a busy day than at the top of the EQ.

I had the most refreshing view of why KL is aka klang valley from the commanding front row view of the rolling hills surrounding the valley from the middle of the golden triangle. Absolutely charming.

Date of stay: April 2021
    • Value
    • Cleanliness
    • Service
Thank thecjchang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany Chung, Marketing at EQ Kuala Lumpur, responded to this reviewResponded 22 April 2021

Dear thecjchang,

Thank you for taking the time to rate and review us. We are so glad that you enjoyed your experience at Sky51 and the panoramic view of the Kuala Lumpur city is indeed incredible. Our team looks forward to welcoming you back soon again.

Warmest regards,

Tiffany Chung
Public Relations Manager

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Reviewed 21 April 2021 via mobile

Had an amazing stay in EQ KL food choices was amazing the room spacious and the service excellent will definitely stay again ideal for a staycation or just to escape from the hustle and bustle of the city

Date of stay: April 2021
Trip type: Travelled with friends
Thank 410izzuddina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany Chung, Marketing at EQ Kuala Lumpur, responded to this reviewResponded 21 April 2021

Dear 410izzuddina,

Thank you for taking the time to rate and review us. It truly warms our hearts to know that you had an amazing stay and that you enjoyed all we had to offer. We look forward to welcoming you back soon again.

Warmest regards,

Tiffany Chung
Public Relations Manager

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Reviewed 19 April 2021

I stayed in during the Pavilion of Paradise with my husband & 8 mth baby...is quite at the time with staff will recognise you after your check in, Thanks to Aslina, JP and Inti (sorry cant recall all the name). After check in, cant wait to bring my baby to pool but is drizzling so got to wait... and plan change to Pavilion..

Staff so kind to help arrange a BMW and while waiting inside lobby (since raining) staff will recognise you and asked if everything is great... Mr Sebastian share about the hotel history and we cant believe although we not a VIP, all the staff treat us like a more than a VIP..

After the short walk we back to hotel. Rain stop and surprisingly we received a call from wellness to inform rain stop and if we wanted swim pool is open. Thank to Aizat the staff called to inform.. (sorry if wrongly spell). When i reached to floor we are so impress, the staff standing and great you... Thanks to Lensifi & Lina who was there to welcome us.At the pool, thanks to Shahrain and Aizat again. Both of them act fast to turn on the umbrella for us (incase if rain again) and offer me taking family photo. Wellness team thanks alot with all the picture we taken there

Have more to share... but not sure if is too long... Long story short.. we like EQ and will return.. Thanks to all staff including Nipah (hamsiah) and etoile staff cant remember all the name.. and last but no least during check out the staff help to bring my luggage. (wearing spectacles bell boy).. You the Best

Room tip: premier room "05" is nicely can see KL Tower and sunset
Date of stay: December 2020
    • Value
    • Location
    • Service
Thank Lee342h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany Chung, Marketing at EQ Kuala Lumpur, responded to this reviewResponded 20 April 2021

Dear Lee342h,

Thank you for taking the time to rate and review us. We are grateful that you booked our exciting Paradise in Pavilion offer and that your feedback was so overwhelmingly positive. Our team truly appreciates the mentions and this really encourages us to continue to strive for the excellence. We are well-known for our warm Malaysian hospitality and quality services, it is great that you were able to experience all of this with us. We look forward to having you soon again at EQ.

Warmest regards,

Tiffany Chung
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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