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1 - 6 of 685 reviews
Reviewed 9 June 2019

A very nice hotel, it is a business hotel that is very central to the city.

The hotel has large rooms with very comfortable beds. There are plenty of seats in the room so you don't have to sit on the bed.

The big surprise is breakfast, which is on the 16th floor. It offers great views of the city as you enjoy your breakfast.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Craig R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nagano_jalcity, マネージャー at Hotel JAL City Nagano, responded to this reviewResponded 13 June 2019

Thank you for your choosing our hotel and good comments. We will share this comment to other staffs and we are looking forward to seeing you next visit.

Hotel front staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2019

arrived late for 1 night stay as part of Inspiring Vacations tour. Ideal location near train station,supermarket and eateries,which were limited at that hour.Our room on 9th floor consisted twin beds with plenty of room to open out bags and backpacks..In and out o/night so little time to visit city other than from bus departure

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
Thank kayaker1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nagano_jalcity, Front Staff at Hotel JAL City Nagano, responded to this reviewResponded 13 June 2019

Thank you for your choosing Hotel JAL City Nagano and positive comment. I will share your comment and we are looking for serving you again.

Front Staff.

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Reviewed 27 April 2019

A short walk to the hotel (you could take a bus or taxi easily too). Our twin room was very clean with great views of the city and mountains. Breakfast buffet was extensive. Friendly staff. Well located for visiting Zenkotji temple and other restaurants.

Room tip: We had a corner room facing east and north on a high floor
Date of stay: April 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Ricky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nagano_jalcity, マネージャー at Hotel JAL City Nagano, responded to this reviewResponded 7 May 2019


Thank you for using Hotel JAL City Nagano.
We are very glad to hear that you were satisfied with our breakfast. On sunny days, you can also see the snow-covered mountains of the Northern Alps.
We will continue to offer you a menu to enjoy Shinshu's local food, so we look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2019

My partner and I recently stayed at Hotel JAL overnight as we made plans to see the snow monkeys during our trip to Japan.

We rented a car to drive to Nagano, parking is onsite and was easy to find and we were directed to a spot easily enough was approx $10 for the night AUD. Check in was quick and the staff were friendly.

The room was small but an okay size for a Japanese Hotel.

The location is great - 10 minutes walk from Zenko-ji Temple which is a must see and close to by to shops and restaurants and 7-11.

Also, was just over an hour to drive to the Snow Monkey Park.

Overall, good for a short stay.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Tara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nagano_jalcity, お客様担当マネージャー at Hotel JAL City Nagano, responded to this reviewResponded 3 April 2019

We would like to thank you for choosing our place during your stay in Nagano.
We are glad to hear that you have spent grateful time here.
We would also like to thank you for your kind comment.
Your favorable comments have warmed our heart and we will make further efforts in proving better service.
We eagerly anticipate your next visit and we look forward to serving you again.
On behalf of the staff, I would like to express my gratitude you’re your compliments.

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Reviewed 20 January 2019 via mobile

Friendly and efficient service. Room was a good size for Japan. Double bed and space to unpack.
Bath room adequate and very clean. Strong flow of hot water to shower or plunge within 10sec of turning tap, and no noticable lose of hot water during use.
Breakfast on the top floor had great service, good selection quality and quantity available. Excellent view over city. I considered it good value.

Date of stay: January 2019
Trip type: Travelled solo
Thank ARK521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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