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Reviewed 16 November 2023

PROS:
1. Conveniently located within Kyoto station
2. Large clean rooms with a lot of amenities
3. Accommodating and warm personnel. They have the initiative to immediately approach us to ask if we need anything when they see us going towards the front desk and during our check-out they automatically asked if we want them to keep our luggage.
4. Great in-room breakfast! We tried both Japanese and American set menus. Special mention to their croissant which was as good as the ones we had in the boulangeries in Paris!

CON:
1. A bit of a language barrier during our stay:

Case 1:
Husband had an episode of epistaxis, I phoned the front desk if they could connect
me to the clinic, the answer I got was "Ah! No clinic, no clinic. Sorry, " so I assumed they thought I had the wrong number? Or maybe the hotel does not have a clinic?

Case 2:
I called room service to tell them that we are finished with our breakfast and they may now clear our plates, the staff on the other end of the line thought we were ordering breakfast and told us that there is no more breakfast and we could check the TV for the lunch menu.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank Tabby B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto, responded to this reviewResponded 21 November 2023

Dear Tabby
Thank you for choosing to stay at Hotel Granvia Kyoto.
We are glad to hear that you had a comfortable stay with us.
It is a great pleased to receive your many compliments of praise.
Thank you also for your valuable opinion about our staff of English skill. We will strengthen staff English education to provide you with better service.
Your comment are very important to us to make an improvement as soon as possible.
We continually strive to improve our quality of service and hope you will allow us the opportunity to welcome you back in the future and ensure you had a great stay.
Thank you once again for your review.

Best regards,
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2023 via mobile

Super busy and popular hotel with views of the city, modern rooms and great service.

After a bit of a journey by bus from Osaka Kansai airport, we arrived and walked through Kyoto station to get to the hotel. Check-in was relatively fuss-free; though our room was not ready yet.

After lunch and a walk about, we made it back to the hotel and our room. Our room was on the lounge floor and we had lounge access.

These rooms are modern Japanese styled; modern with a touch of Japanese flair. Rooms are good sized and gave us enough room to walk around without bumping into each other.

We had a king-sized bed which was comfortable and the pillows provided were perfect. It did take us awhile to get the room temperature right. There’s a work table at the usual place by the window. There’s USB-charging stations at the table and on both bedside tables. The kettle is under the table.

TV played only local stations with BBC and CNN for non-Japanese speaking guests.

A single easy chair& ottoman faced out to the Kyoto hills. We had the Kyoto station side, but had no access to the balcony. There’s a sticker on the window stating that the emergency alarm will ring if doors are opened.

The toilet/shower area is compact. There’s a single sink, toilet with usual Japanese bidet functions, a walk in shower and to the side, a bath tub. If you prefer Japanese-style, a plastic seat and water scoop is available.

There are plenty of amenities available, together with shower gel, shampoo, Cao ditto we, face wash and moisturizer. Good amount of space around the sink for your personal items.

There’s a fridge, kettle with tea and coffee options and beside this, a compact wardrobe space with enough hangers for jackets and clothes. There’s a 1 liter Tetra Pak complimentary water available. Extra water is chargeable.

I used the gym and pool and access comes with the club rooms. Gym had a handful of treadmills and elliptical machines, a small free-weights station and a weights machine with three stations. Small but gets the job done. Also, since the weights area is small and nattiw, it gets filled up with 2-3 users.

The pool was nice. Warm water in a heated environment. 20m in length, one can get a a good workout with laps done.

I enjoyed the personalized service at lounge. Although limited in choice for breakfast, I could order my eggs and have it delivered to my table. There’s some hot food options and some cold items in the fridge. Pre-dinner drinks and snacks are worth the time spent here.

Granvia Kyoto has plenty of food options in-house as well as in the train stations and surrounds. They’re a choice convenience stores nearby and plenty of shopping too. Being above the train station, it makes things super easy to get out of Kyoto or to visit a nearby prefecture.

Service at the hotel is warm and very Japanese. Housekeeping Staff took great care of our room and made sure everything was just right. Service in the lounge was superb. Staff were all well trained and greeted us every time they saw us.

Overall, a great stay at Hotel Granvia. Kyoto. Would recommend this hotel!

Room tip: Spring for the Granvia floor for access to the lounge and gym/pool and personalized service
Date of stay: November 2023
Trip type: Travelled as a couple
1  Thank Jamie575
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto, responded to this reviewResponded 13 November 2023

Dear Jamie575
Thank you very much for choosing Hotel Granvia Kyoto for your recent stay.
We would also like to thank you again for your comments.
We really appreciate your many compliments of praise.
We are very pleased to read your comments and see that you were satisfied with your stay with us.
Our hotel are directly connected to JR Kyoto Station, which is conveniently located near the Shinkansen bullet train, conventional lines, Kintetsu Railways, Kyoto Municipal Subway, and city bus stops.
We will continue to strive to maintain hotel guest rooms and facilities to satisfy our customers. We look forward to your continued patronage.
Thank you very much for your review.

Best regards,
Director of Rooms

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Reviewed 4 November 2023 via mobile

We stayed here for a few times and on this trip we stayed for 3 nights.

We arrive in Kyoto in a rental car and there is a telephone to call the porter for luggage assistance on the ground floor driveway. Hotel lobby is on 2F of the train station.

Superb location with easy access to trains, supermarket, shopping and restaurants. Kyoto is a walking city but this hotel location has accessibility to train, bus and taxis.

The hotel is still in very good condition and the rooms are large by Japanese standards. The checkin was efficient. The staff was very helpful with even the little details like getting extra cutlery for a late night snack.

We did not have breakfast at the hotel or try any of the restaurants as there were too much choices around.

Overall, highly recommended hotel and a peaceful sleep.

Date of stay: November 2023
Trip type: Travelled as a couple
1  Thank michaelc679
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto, responded to this reviewResponded 9 November 2023

Dear Michael C
Thank you for staying at Hotel Granvia Kyoto and for your compliments regarding our location, service and breakfast.
We will continue to devote ourselves to providing services that satisfy our customers.
We are looking forward to seeing you again.
Thank you for your review.

Best regards,
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2023 via mobile

Loved this hotel. We got a room on the top 15th floor facing the Kyoto Tower so the view was just amazing. our stay was so comfortable and the room was very spacious about 33 sq meters. Check in was smooth and quick. Being right inside the Kyoto Station was the best part for transportation of buses and trains. You can practically stay inside the station for your choice of restaurants and shopping since the Isetan department store is here. And Kyoto Tower is across the street for shopping There's a 7 11 konbini to the left after coming down the escalators that lead into the station. Once you get off your train, just follow the signs to the Hotel Granvia. If you are coming from outside the station, the escalators leading up to the lobby is right in front of the taxi stop.
Very modern hotel, shower is luxurious with a 3 body shower spray, enough counter space for me and hubby, nespresso machine, lots of closet space and I really liked the counter space that was wide enough to fit 2 carryon luggages open and side by side. We didn't even have to unpack.
I would stay here again

Room tip: Ask for a room on the top floor with a view of Kyoto Tower
Date of stay: October 2023
Trip type: Travelled as a couple
1  Thank pyt_go_girl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto, responded to this reviewResponded 6 November 2023

Dear pyt_go_girl
Thank you for choosing to stay at Hotel Granvia Kyoto.
We would also like to thank you for your your many compliments of praise. Your warm words encourage us than anything else.
We are directly connected to the train station, which provides easy access to tourist attractions, and there are also restaurants and souvenir shops in the surrounding area, which is very convenient.
We hope that Hotel Granvia Kyoto will become your choice again when you have another chance to visit Kyoto.
We are looking forward to seeing you again.
Thank you for your feedback.

Best regards,
Director of Rooms

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Reviewed 25 October 2023

This hotel is conveniently located. Our suite was very nice. The staff was efficient and, except for the dining room where breakfast buffet is served, helfful and courteous. The atmosphere at the hotel is rather generic. The hotel seemed to service a number of tour groups and unlike other hotels we stayed at in Japan, this one seemed less gracious. The breakfast buffet definitely strikes on as being a cafeteria. The breakfast food was good and varied but the coffee dispensed by automatic coffee machines was atrocious. The concierge service was quite good.

Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank X598THrichardm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto, responded to this reviewResponded 1 November 2023

Dear Guest
Thank you very much for your recent stay with us, and for taking your valuable time to write the review.
We are pleased to receive your many words of compliment. Your words of praise are an encouragement to us every day.
Also, thank you for your valuable feedback about the coffee from the automatic coffee machine.
We will continue to strive to improve and enhance our services so that we can provide a stay that exceeds our customers' expectations.
We are looking forward to seeing you again.
Thank you for your feedback.

Best regards,
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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