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Reviews (1,583)
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Traveller rating
1,452
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All reviews club millesime chef mo warm service executive lounge buffet restaurant club access floor to ceiling windows executive chef amazing hotel beyond the call of duty top level hotel restaurants corner room f b house keeping luxury room upon check
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3 - 8 of 1,583 reviews
Reviewed 2 December 2020

Me and my friends from Poland and Canada enjoyed the wonderful Sofitel breakfast. Irina was super helpful and assisted us a lot. She is actually just a wonderful person to even talk to. Her English is also amazing so she was one of the few who could actually help us with everything we needed!!
We think Irina should get a good Christmas bonus:)
Thank you very much!!

Date of stay: November 2020
Trip type: Travelled with friends
Thank AnnaNaumova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel Kunming, General Manager at Sofitel Kunming, responded to this reviewResponded 2 December 2020

Dear AnnaNaumova, Bonjour! Greetings from Kunming. We sincerely appreciate your wonderful comments following your recent stay with us at the Sofitel Kunming. We receive so many positive reviews, especially pertaining to the high service levels demonstrated by our dedicated Ambassador. I will personally ensure that your message is shared with Irina in Kwee Zeen restaurant. We look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2020 via mobile

I wanted a coffee in the evening, went to 49/F for a good view but they said they only served buffet. Then I went to the bar, they asked me to go to the lobby. Finally I went to the lobby and all the chairs are uncomfortable. Can they entertain guests with just a simple request for coffee?

Other than that, breakfast was so so. The view on 49/F is ok.

Date of stay: October 2020
Trip type: Travelled on business
Thank jw_mosquito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel Kunming, General Manager at Sofitel Kunming, responded to this reviewResponded 30 October 2020

Bonjour jw_mosquito,

Warm greetings from Sofitel Kunming!

Thank you very much for taking your time to share your constructive reviews on TripAdvisor! I am very sorry to hear that your experience did not meet your expectations at this time during your stay with us, I sincerely apologize for this.

Dear jw_mosquito, I can fully understand your disappointed. 49F Kwee Zeen restaurant is normally not served coffee as A La Carte service during evening buffet time, 50F Voyage Bar also does not have coffee in the menu list. Of course these are not excuses, but from your helpful feedback, we will know how we can better improve ourselves and prevent future occurrence.

As a Guest Experience Manager, again deeply apologize for this very inconvenient issue and I'm fully confident in F&B team right now. I will be great also to get your next stay details. Please fell free to send it to h8529-gm3@sofitel.com.

Thank you again for sharing your comment and we’re really looking forward to welcome you again and make your next stay Magnifique .

Kind Regards,

Emmy CHENG
Guest Experience Manager
Sofitel Kunming

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Reviewed 11 October 2020 via mobile

We spent 2 days in this hotel. The quality of the view on the city and the lake from the bar is so beautiful. The food is delicious and we felt like we were at home. It was very easy for us to join the lake or the nearest subway station. All the team have us a warm welcome and made efforts to give us the best experience in Kunming.

Date of stay: October 2020
Trip type: Travelled with family
Thank RPO69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel Kunming, General Manager at Sofitel Kunming, responded to this reviewResponded 16 October 2020

Dear RPO69,

Bonjour!

Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us.

As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience.

I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit.

Emmy CHENG
Guest Experience Manager
Sofitel Kunming

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2020

Sofitel Kunming is an excellent hotel for both leisure and business travellers. Located in a recently built skyscraper which sports the marble entrance hall, all staff are very informative and polite. Rooms are spacious and comfortable, all of them providing a beautiful view of Kunming. There are multiple great restaurants, especially the bar which provides delicious food and drinks. The buffet on the 49th floor of the hotel provides a wide range of food including many cuisines. The swimming pool is a place where you can relax after a day of fun and exploration.

Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
3  Thank Mam3xsZ3060TW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel Kunming, General Manager at Sofitel Kunming, responded to this reviewResponded 16 October 2020

Dear Mam3xsZ3060TW,

Bonjour!

We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Emmy CHENG
Guest Experience Manager
Sofitel Kunming

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2020

Staying for business travel, I found the hotel location extremely convenient to the downtown and the lake resort area. With public transportation nearby, one can easily access to the Kunming airport and Kunming Railway station, where daily high speed trains are available to Dali and Lijiang.

Front desk check-in staffs are very efficient, friendly and helpful; and not enough of Thank You can be said to the staff members working on 49th floor during breakfast and at the Executive Lounge.

For you lucky few, the view during an after-rain sunset from 48th floor is stunning.

There is a room for improvement in terms of hot food variety, quality and presentation in the Executive Lounge on 48th floor. And sometime it can very loud at the lounge with kids running around.

Date of stay: July 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank sleeplessHTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel Kunming, General Manager at Sofitel Kunming, responded to this reviewResponded 16 October 2020

Dear Martin Jeffrey W,

Bonjour! Warm greetings from Sofitel Kunming!

Thank you very much for taking the time to share your great comments with us. I am very glad to hear that you enjoyed your time with us during your stay. It is encouraging to read your positive impressions about our staff from Front desk and Club Millesime. I believe it will serve as strong motivation for them to continue providing our guests with personalized and exceptional service. I will share your comments with our team, I am sure that it will serve as an encouragement to all of our staff at the same way.

For the hot food variety, quality and presentation in the Club Millesime, we will share the comments with Chef team and to improve the total food variety and quality.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards,

Emmy CHENG
Guest Experience Manager
Sofitel Kunming

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