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Reviewed 18 November 2019 via mobile

We stayed for 4 nights after 10 days tour to Guizhou. We booked the executive level and it is definitely worth the extra cost.
The good: we appreciated the staff for being eager to please at check in, the executive lounge, the house keeping and the breakfast buffet. The room is spacious, comfortable, clean and has great amenities.
The hotel lobby is very pleasant and there are cleaning staff regularly keeping the public area clean and tidy.
Breakfast was good, there were plenty of choices. The dining room could use another coffee machine though. The machine was out of order for a short period of time during one morning.

The not so good: we specified a non smoking room in our reservation and reiterated the request during check in. Long and behold, the room smelled of cigarettes smoke when we entered. We were told the hotel is in the process of transitioning to non smoking rooms. The staff was apologetic and we were able to switch to the supposedly non smoking 34th floor. The room was fine but the hallway has lingering cigarette smoke. One day, we found cigarette butts by the elevator disposal bin on our floor. This was our biggest turn off. Obviously, the hotel management needs to figure out how to enforce the no smoking policy.

Location: it is catered more for domestic business than leisure travel. We took taxi a couple of times to visit places. Subway would have been a better choice because of the heavy traffic during the day.

Overall, it is a good hotel if you do not mind cigarette smoke.

Date of stay: November 2019
Trip type: Travelled as a couple
2  Thank FYL003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2019

The Hotel is modern and clean rooms are very good breakfast is also good but the location is a little far from the city centre so difficult to find restaurants et cetera close by Which is the only drawback.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank ista660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2019 via mobile

We booked a standard room at around 60 US without breakfast. The room’s located in 23rd floor and spotless clean. The hotel is close to Kunming Railway station about 10min walk. Staffs are friendly and helpful. The only negative point is hotel front desk are not fluent english. Good for value of money.

Date of stay: September 2019
Trip type: Travelled as a couple
2  Thank GiangHung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2019 via mobile

We arrived at this hotel late evening on 2 June on transit to Lijiang. Instead of single-use slippers, there were only two pairs of leather lookalike slippers in sealed thick plastic bags with notice on the package that said “NOT FOR A GIFT”...”RMB110”.... “IF OPEN THE PACKING SHALL BE REGARDED AS USED”. After looking around to confirm the lack of alternatives, we managed to cut open the bags and used the slippers. Next morning at 5.30am, we checked out and were asked to pay RMB220 for the two pairs of slippers we had used and left behind. The hotel staff even brought down the slippers for us to bring along. We had a flight to catch, registered our objection and left knowing that we would be back again in five days time and hope to resolve this then. The front desk staff handling this also admitted they had received similar complaints from other guests who had made the same mistake and on the ridiculously steep charges for a pair of leather lookalike bedroom slippers.

We returned to the hotel on 7 June, again on transit to return to HK the next day. We raised the “slipper incident” and spoke to their manager-on-duty. She came back and reiterated that the room we stayed at had an amenities basket with single-use slippers included. We told her we had checked the room on 2 June and found none, and that it was actually an inconvenience for us to struggle to open the plastic packaging. Her only response was house keeping had pictures to prove we left the slippers in the room on 2 June; hotel policy requires single-use slippers be available in all rooms. She did not even once apologised for the situation, and through her reply, put the blame on us and insinuated we lied.

We were very disappointed with the hotel for 1) charging RMB110 for a pair of bedroom slippers when providing such amenities is a common practice for more hotels are ; 2) not providing single-use slippers in the room we stayed in and; 3) didn’t even offer a simple apology. This short and transit stay has proven to be one of the most disappointing experiences we have ever had in China, and gave us no incentive to ever return to Kunming in future.

Date of stay: June 2019
Trip type: Travelled with friends
Thank Btong22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulS13038, General Manager at Kai Wah Plaza International Hotel, responded to this reviewResponded 10 June 2019

Dear Guest,

Thank you for taking the time to tell us about your experience at Kai Wah Plaza. I am greatly sorry that your experience did not meet with your expectation.
We, at K.W.P always try our best to deliver personal and professional experience to our guests.
I would like to take this opportunity to reinforce our services in order to improve our quality of hospitality experience.
Your comments has not been taken lightly and I, personally will follow up with this issue and make sure that all amenities are to be found in the room.
On behalf of all my team, I would like to express my sincere apologies for not being able to offer you a proper experience.

Sincerely,

Kai Wah Plaza General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2019

We went there for three nights knowing that thet were modernising lobby. It's always sensitive when works are planed during your stay in an hotel. They do it perfectly the staff were esay to join and please to help us. A little trouble in our romm and we were upgraded to a suite room. Delicious breakfast with attentive staff and allways a speaking engllsh ready for helping us. We fully recommend this hotel well located not far Central railway station

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jean-Pierre V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulS13038, Vice Chairman at Kai Wah Plaza International Hotel, responded to this reviewResponded 15 May 2019

Dear Guest,

Thank you for your understanding concerning the ongoing modernisation in the hotel; in order to make up for the inconvenience, we provide a service of the highest quality by being helpful, considerate, available at all times and by taking the initiative... by the time all the upgrade and modernisation will be finished, our new gym (with brand-new equipment!) and pool will also reopen to the public. We’re looking forward to serving you again by then.

All the best!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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