We stayed here on 2 separate periods within a week in end Dec 2019. We were here for 1 night upon our arrival in Kunming and the last 2 nights of our 1 week holiday in Yunnan.
We were very impressed with the service level provided during both occasions. For the first night, during check-in, we were told by the reception staff that although our room is supposed to be non-smoking, they just want to ensure that we are fully comfortable with it, especially in terms of cigarette odour. They offered to bring us up to the room for us to evaluate. Although we eventually took up the room even though there is a very, very faint cigarette odour, we were impressed by the efforts of the staff to ensure we had a comfortable stay. During our second stay, we got a different room which did not have any odour at all.
The room is very pratically decked with huge and comfortable beds to accomodate the 3 of us in a family. There is just one minor point to highlight. There is a transparent glass panel looking into the shower cubicle from the room, with a blind built into the glass. The blind can be completely or partially shut or left completely opened with a magnet on the frame. The blind in our first room was not able to be shut completely, leaving small gaps, which is not so convenient for a family with grown-ups.
Service level is impeccable, extending beyond that which we received during check in. Our requests were all met in a timely and accurate manner.
The location of the hotel certainly got a "10 out of 10" rating from us. It is just a walking distance to what must be the major shopping and entertainment belt of the city. There were no less than 4 huge shopping malls there, including a pedestrian-only street, lined by scores of shops and malls. And for food, restaurants are aplenty, including a China food street, with all sorts of local delicacies on offer.
