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Location and Staff

Review of Hotel Grandis
5.0 of 5 bubblesReviewed 31 Oct 2024
The location of the hotel is excellent as it is next to shopping mall and walking distance to other F&B outlets. The room is clean and spacious. Staff is friendly and always helpful. Breakfast is good. Worth paying to stay at this hotel. Will book this hotel if coming back for business.
Date of stay: October 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this review
Responded 2 weeks ago
Dear Wheet2016,

Thank you for staying with us and for sharing your review.

Your compliments and great review is an encouragement and motivation for all of us to continue with our effort to provide the best service to our guests. It is a great testimony to our future guests. Thank you!

Wishing you all the best.

Thanks & regards,
Michael
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 19 October 2024

I have stayed at Grandis Hotel several times and each visit has been nothing short of exceptional. The rooms are always clean, spacious and incredibly comfortable, which makes my stay feel like a true home-away-from-home experience. The staff are consistently professional, friendly and attentive to every detail, ensuring that all my needs are met.

One of my absolute favorite things about this hotel is their tea time selection set. It’s a delightful and indulgent treat that I look forward to every time I stay here. It’s just another example of how Grandis goes above and beyond to create an exceptional experience for its guests.

The peaceful atmosphere at Grandis Hotel is exactly what I need when I’m feeling overwhelmed by work and everyday life. It’s the perfect retreat to recharge and unwind and I always leave feeling refreshed and ready to face the world again.

I have never been disappointed during any of my stays at Grandis which is why I keep coming back. For anyone looking for a quiet, luxurious escape with great service, Grandis Hotel is my top recommendation. It truly is the ideal getaway spot!

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sightseer58922425182
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 21 October 2024

Dear Sightseer,

Thank you for staying with us and for taking the time to share your review.

I’m delighted to read your kind words, and I truly appreciate your recognition of our staff’s service. Your feedback is a great source of motivation for us to continue striving towards excellence. We remain committed to continuously improving our facilities and services to ensure an even better experience for our guests.

We look forward to the opportunity of welcoming you back in the future!

Wishing you all the best.

Warm regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2024

- Room was great comfortable
- Breakfast choices good everything u need is there
- staff at reception very helpful
- very friendly fnb team
- pool was clean n great for the kids they enjoyed it
- parking no worries it safe to park your car there.
- aircond cold, toilet clean and rooms smells good

Date of stay: September 2024
Trip type: Travelled on business
Thank Culture21734639925
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 21 October 2024

Dear Culture,

Thank you for staying with us and for sharing your review.

I am pleased that you had enjoyed your stay and appreciated the service and products we offered. Your recognition motivates us to go the extra mile to ensure all our guests have a fulfilling and memorable experience with us.


Looking forward to welcoming you back in the near future.

Wishing you all the best.

Thanks & regards,
Michael

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2024

We booked a family room that had a king and 2 single beds. The room was very spacious and beds comfortable. The bathroom is big and it has a nice shower. The overall condition of the room was good, maybe a bit tired but not too bad.

The pool is on the roof by the bar. There is a good view from up there to watch the sunset - not sure how this view will be once the construction on the seaward side/in front of the hotel is complete however.

The hotel is well located within an easy walk to Jesselton Quay and other shops and markets. Overall it met our needs and was good value. The staff are very friendly and welcoming. Buffet breakfast was very good. I would recommend this hotel to travelers looking for an economical stay in KK.

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank L2TNZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 17 October 2024

Dear L2TNZ,

I am pleased that you had found us and enjoyed your stay with us. Thank you for sharing your review and recommendation.

While it is out of our control with the up coming project, we will ensure we continue to deliver a value stay for our guests.

I trust that you had a wonderful visit to our state and wish you all the best.

Thanks & regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2024

Friendly staffs all over, very attentive, spacious rooms, nice gym n pool.
Good breakfast, connected to Sabah suria shopping centre, close to jeseltton Jetty. Good place to stay.
I m always happy to stay at Grandis, feel homely. Value for money

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Abdul M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 25 September 2024

Dear 880abdulm,

Thank you so much for staying with us and for sharing your review.

We are always encourage with review and motivated to do more. You have just made our days. We will continue with our effort to provide a valuable stay for our guests.

Wishing you all the best.

Thanks & regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2024

The hotel is well located next to Jesselton Point making it easy to walk there. Also it is connected to the Mall making it easy to shop.
The rooms are massive and clean and the staff friendly.
The only thing that let it down was the breakfast. There was not the variety I expected from a 5 star hotel.
However the price was excellent and best to book direct.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank imv81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 12 September 2024

Dear imv81,

Thank you for staying with us and for sharing your review.

Thank you for the feedback and comments. We are encouraged and will look into more improvements.

We trust that you had a wonderful visit to our country and wish you all the best.

Thanks & regards,
Michael

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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