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KelvinTKL
Albany, Australia

Comfortable stay

Review of Hotel Grandis
5.0 of 5 bubblesReviewed 10 Jan 2020via mobile
Check in was smooth and easy with helpful staff who took the time to introduce the key features of the hotel. The family room is more than spacious for our family of 5 and was spotless clean and very comfortable.

Breakfast buffet spread was massive, there waa something for everyone. On our last day, we couldn't make breakfast due to needing to check out really early so they arranged for a few serves of breakfast delivered to our room at a time of our choosing, which was highly impressive.

The hotel has direct access to the next door shopping centre which is highly convenient.
Date of stay: January 2020
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel-Grandis, General Manager at Hotel Grandis, responded to this review
Responded 12 Jan 2020
Dear KelvinTKL,

Thank you for staying with us and for sharing your review.

Thank you for the great comments which is a great encouragement to us.

We prefer to put out a whole spread of breakfast instead of rotating the choice because we know some guests may not be able to stay long enough or their itinerary may not allow them to enjoy our chef contributions.

Wishing you the best of 2020.

Thanks & regards,
Michael
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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104 - 109 of 813 reviews
Reviewed 9 January 2020 via mobile

Stayed here a total of 3 nights. The hotel location was great, connected to a large shopping mall and a short walk away from the docks, where you could catch a short boat ride to the neighbouring islands.

The room sizes were large and clean.

One area where I felt the hotel could improve in, is the food temperature during Breakfast. Breakfast was a buffet style, and food items such as sausages, pancakes, beans etc were placed within catering containers sitting on top of heaters. The heaters were obviously not on, as the food was warm to cold.

Staff were very friendly.

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank Vinay D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel-Grandis, General Manager at Hotel Grandis, responded to this reviewResponded 13 January 2020

Dear Vinay D,

Thank you for staying with us and for sharing your review.

I am pleased that you had enjoyed your stay. Thank you for the feed backs which we will take note.

Wishing you all the best.

Thanks & regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2020

located in the middle of KK city, attached to Suria Sabah shopping mall, and walking distance to Jesselton Point jetty (main disembark point for island hoping).

Room was clean, and spacious. wide range of food in the buffet breakfast.

Tips: Book the Deluxe Studio where you are entitled for a Club Lounge benefit and replenishment of minibar (complimentary)

Date of stay: October 2019
5  Thank Audrey Penelope D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel-Grandis, General Manager at Hotel Grandis, responded to this reviewResponded 13 January 2020

Dear Audr3x,

Thank you for staying with us and for sharing your review.

Your tip is so helpful and we wish more of our guests are aware. We love to provide value stay for our guests.

Wishing you the best of 2020.

Thanks & regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2020 via mobile

The hotel is located right next to the shopping mall, very convenient. Also, the staffs are very friendly in general. Big and spacious room, would recommend it to my friends! Besides, wifi is provided in very high speed!

Date of stay: January 2020
Trip type: Travelled with family
Thank emilymA2473DI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel-Grandis, General Manager at Hotel Grandis, responded to this reviewResponded 13 January 2020

Dear emilymA2473DI,

Thank you for taking the time to review our hotel.

I am glad that you are pleased with your stay and will recommend us. It is a great encouragement to us. We will continue to provide a value stay for our guests.

Thanks & regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2020

This hotel is located at the far end of Kota Kinabalu city centre next to a mall. It's within walking distance to some spots frequented by tourists like the jetty and Gaya Street. We didn't have breakfast there as it is within walking distance to many local eateries that we wanted to try out. The rooms are well appointed and clean. The staff have also been super helpful, taking the time to help us find string to attach to a protective phone cover for water sports. We really appreciate their attentiveness and patience in stringing it for us as well despite likely being very busy at such a popular hotel. We only have praises for Hotel Grandis.

Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
2  Thank junara
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel-Grandis, General Manager at Hotel Grandis, responded to this reviewResponded 13 January 2020

Dear junara,

Thank you for staying with us and for sharing your review.

I read with great pleasure that our staff have gone above and beyond to help you and to ensure your stay with us is pleasant and enjoyable. Your encouragement is a great motivation to us to continue our effort to provide a value stay for our guests.

Wishing you all the best of 2020.

Thanks & regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2020 via mobile

The staff have been very friendly upon check in and helpful in finding tour for first time traveler to sabah like me, besides some hiccups like thai disco music blaring in my ears during one late night dinner, the other aspect of the hotel has been lovely. Positioned at one end of the town yet easy enough to travel around. Clean rooms and adequate amenities.

Special mention to concierge - Gulam, Duty Manager - Perry, and Front Desk staff (Tara and a great other ladies) for making my stay a pleasant one. Will definitely stay here again for my next trip to sabah.

Date of stay: January 2020
Trip type: Travelled solo
2  Thank Lilz_Loh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel-Grandis, General Manager at Hotel Grandis, responded to this reviewResponded 13 January 2020

Dear Lilz_Loh,

Thank you for staying with us and for sharing your review.

Your review brings us great encouragement. Thank you for recognizing the good service of Gulam, Tara, Perry and other staff. We take pride to ensure our guests enjoy their stay. We want to provide the best service that we can offer.

Wishing you all the best.

Thanks & regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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