Pleasant hotel overlooking the ocean and close to the central area of KK. Attentive staff and excellent food choices within the hotel and surrounding area. There is also convenient self parking available on site for those requiring a vehicle when visiting KK.
Upon first entering the lobby, this beachfront hotel may not make a remarkable impression. However, appearances can be deceiving, as the rooms themselves are truly fantastic! I was fortunate enough to stay in a luxurious suite at a surprisingly affordable rate, which served as the perfect remedy for my post-Mount Kinabalu climb fatigue.
One of the hotel's standout features is its convenient location, with a short walking distance to the vibrant promenade filled with an array of restaurants and bars. This proximity allowed me to easily explore and indulge in the local dining and entertainment options, adding to the overall enjoyment of my stay. Additionally, the hotel boasts a great pool, providing a refreshing oasis for relaxation.
The breakfast buffet offered by the hotel was more than satisfactory, presenting a substantial spread of delicious options to kickstart the day. The variety and quality of the offerings were impressive and left me feeling satisfied and energised.
I highly recommend this beachfront hotel. While its lobby may not initially catch your eye, the fantastic rooms, combined with its convenient location, great pool, and substantial breakfast buffet, create an exceptional experience. It is the perfect choice for those seeking comfort, convenience, and a memorable stay by the beach.
We just finished our hike up mount Kinabalu, everyone at Kinabalu park recommended that Promenade Hotel was a really good hotel to stay in for recovery because they had a Spa..
Upon arrival, we were greeted and welcomed, we then strolled our way to the front office to check in and enquired about the spa that they had. The lady that attended us told us that the spa closed down after the MCO.. we then asked if they had a bath, but unfortunately only executive rooms had baths and we didn't book that expecting the spa to be available.
We wanted to upgrade the room but the lady told us we could only do it through the Agoda app that we used to book the room. We weren't able to do so because we were already checked in.
Long story short, we were then assisted shortly by an amazing manager named JOEY, upon knowing our situation, he immediately adressed the situation and upgraded us to a suite room.. this is a sheer example of 5 star hospitality given by a man with a kind heart. Serving with kindness passion and showing what it truly means to be a hotelier in a 5 star environment. He was patient listening to our situation and quick to find a solution to solve it without further questions.
I would like to take this opportunity to thank him personally through this platform for giving us a wonderful end to our KK adventure..
Thank you Mr Joey Dennis (FO Manager)
The hotel is in a very good area. We were able to book the rooms quickly. The staff is kind and helpful. The rooms are comfortable. The bathroom is clean. The breakfast had a good selection. We had delicious food for lunch and dinner (a la carte). In the evening we were able to take a nice walk. If we go to the left, there are seafood restaurants competing with each other. If we started to the right, the market and the local street food street are after a 10-minute walk. Access to the pool is either through the restaurant or through the maintenance department. Most restaurants in the area close early, at 21.00 or 21.30.
The parking area is safe and there is always a spot to park our car.
Breakfast was really good. During our last stay in 2022, which lasted for 4 nights, the taste of the food was mostly bland. I guess they have improved on that.
We were given room number 830, which had a good view of the sea from our window.
The elevator was fast when called upon.
The lobby is quite nice and chill.
There are singers performing at the bar at night, which makes the area always buzzing.
The room and toilet are well-tidy.
We asked for a queen bed; unfortunately, they gave us 2 single beds. We called the receptionist to ask for a topper for the queen bed, and they immediately provided one several minutes later.
Customer service at the hotel was very quick and responsive.
The bed and pillows are lovely to sleep on. We had a really good sleep on the nights we were there.
Room cleaners are top-notch, they clean the room with satisfaction.
