was in kota kinabalu recently and stayed at this hotel for 4 nights. I was assigned to a lower floor yet facing the sea which is across the main road. love the idea of waking up to the sea where some boats docked around. Definitely worth coming back to!
Jetting around KK on early March.
Stayed for a 2 nights at the Club Suite (city view).
Rooms layout are OK and all seems to be working.
But some how decor / furniture seems aging.
Decent spread during breakie and eve cocktail at club lounge.
Moving around KK is easy via GRAB.
Overall; i would say my stay was OK.
Dear Sir,
Thank you for staying at Promenade Hotel Kota Kinabalu recently.
We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests.
We look forward to another opportunity to be of service to you again in the near future.
Regards,
Hafizan Wong
General Manager
Promenade Hotel Kota Kinabalu, Sabah
Stayed 4 nights in a club room from the 27th February to the 4th March.
The hotel is centrally located. There are many amenities within walking distance of the hotel which makes 'location' a good selling point. There are markets, various eateries, bars and a couple of shopping malls.
Check-in was quick however we were not happy with the first two rooms we were allocated. The first had an overpowering smell of air freshener that smelled as though it had been sprayed to possibly mask smoking. The second room had not been hoovered as there were bits on the floor.
The hotel itself feels as though it is quite old and the rooms could do with refurbishment, however the third room we checked into was clean and functional.
The hotel has in onsite shop which was well stocked and good value from other experiences.
The cakes that are sold downstairs are amazing, we took cakes back to our room on a couple of occasions.
We did not use the tour service in the hotel that was selling trips. We saved a lot of money by using the grab app to independently travel to various attractions.
We went on the North Borneo rail journey during our stay which was very good. Again I would encourage you to book this independently to save money by contacting North Borneo rail direct, we paid £66 each some tour companies were advertising this trip at £140 !
We did not use the pool area, but we did take a look at it. It is quite small and there are limited sun beds. I would say that if you are looking to book a hotel with a nice pool then this hotel might not be the hotel for you.
The best feature we found of this hotel was the club room, which was well worth the extra money per night. This was without doubt the best club room I have used in Malaysia after using various club rooms in KL. The staff within the club room were very attentive, the cocktails were amazing and the food very good also. You get a really good view of the sunset across Kota Kinbalu from the club room terrace.
All in all we enjoyed our stay and would stay here again based on the location and excellent club room.
Dear Sir,
Thank you for staying at Promenade Hotel Kota Kinabalu recently.
We are delighted to read that you enjoyed your stay with us. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests.
We look forward to another opportunity to be of service to you again in the near future.
Regards,
Hafizan Wong
General Manager
Promenade Hotel Kota Kinabalu, Sabah
Excellent location, spacious and comfortable room. Unfortunately, housekeeping was not up to standard. Room was not properly cleaned. There were stickers and left over paper on the carpet when we checked in. The next day, after cleaning, they were still there. Some of the towels were stained and smelled as well.
We were kindly upgraded to the junior suite for our last night. A very nice room. But same housekeeping issues. Used coffee capsules were left in the coffee maker, same issues with the towels...
Dear ShamusC,
Thank you for staying at Promenade Hotel Kota Kinabalu recently.
Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach.
We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and wish to apologise for the inconvenience or discomfort caused. Rest assured that the issues you’ve mentioned have been brought up to the relevant heads of departments for urgent and immediate attention.
We look forward to another opportunity to be of service to you again in the near future.
Regards,
Hafizan Wong
General Manager
Promenade Hotel Kota Kinabalu, Sabah
I enjoyed my stay at the Promenade. Very centrally located in the city it was easy to get around by walking, close to the foreshore and night market. Room was not overly large but quite big for single or couple with plenty of storage cupboards and room for suitcases. Staff were friendly and helpful. Breakfast was excellent spread for Asian and Western,
Dear Sir/Ms,
Thank you for staying at Promenade Hotel Kota Kinabalu recently.
We are delighted to read that you enjoyed your stay with us. Great to know that you loved our breakfast spread. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach.
Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities.
We look forward to another opportunity to be of service to you again in the near future.
Regards,
Hafizan Wong
General Manager
Promenade Hotel Kota Kinabalu, Sabah
