We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
SLV Mohd
Kuala Belait, Brunei Darussalam

Very clean, lovely hotel & friendly staff -

5.0 of 5 bubblesReviewed 18 Jul 2023via mobile
Room was lovely, reminded me of Ruma Hotel in KL, but smaller version. Water pressure is very good, bed is very comfortable, love the stand alone bath tub. My room does not have any windows which I am aware of. But then we’re almost out all day. Tips - request for higher floors. Ours is 2nd flr so can hear a bit of noise and on top is d gym, always midnite i can hear stuff moving round, not sure if its d gym or restaurant being cleaned. But only for a short time. Staff is friendly & helpful. Fast on accomodating request. Wish d junior suite only have 1 big bed, instead of 2 and have the stand alone bath tub instead. Ours is the deluxe double room - only this room has the stand alone bath tub.
Date of stay: July 2023
Room Tip: Opt for higher floors, only deluxe double room has the stand alone bath tub but this room has no...
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this review
Responded 24 Jul 2023
Dear salvianam,

Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your delightful experience with us through this review.

We are thrilled to receive your kind words regarding the hotel's design, amenities and services. It is great to know that you like the bed and the stand alone bathtub which is only available in Palm Marvellous Bedroom.

Thank you once again for choosing The LUMA Hotel, and we hope to welcome you back soon for another enjoyable stay!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
HK$886
Fully refundable
Easy and fast booking
  • Hotels.com
    HK$979
  • Official Site
    HK$742
  • Vio.com
    HK$825
1.0 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Free parking
HK$1,755
  • Hotels.com
    HK$1,755
  • Agoda.com
    HK$1,671
  • Expedia
    HK$1,755
3.0 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Free parking
HK$816
Fully refundable
No prepayment needed
  • Hotels.com
    HK$815
  • Agoda.com
    HK$815
  • Marriott
    HK$815
1.6 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Pool
HK$647
  • Hilton
    HK$647
  • Hotels.com
    HK$647
  • Agoda.com
    HK$647
1.2 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Free parking
HK$274
  • Hotels.com
    HK$289
  • Agoda.com
    HK$262
  • Expedia
    HK$289
0.5 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Pool
HK$276
  • Hotels.com
    HK$363
  • Vio.com
    HK$209
  • Agoda.com
    HK$224
0.8 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Free parking
Property Exterior
HK$354
Fully refundable
  • Hotels.com
    HK$629
  • Vio.com
    HK$336
  • Agoda.com
    HK$356
2.5 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
HK$738
Fully refundable
No prepayment needed
  • Hotels.com
    HK$552
  • Trip.com
    HK$510
  • Agoda.com
    HK$576
1.0 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Pool
  • Hotels.com
    HK$850
  • Booking.com
    HK$850
  • Agoda.com
    HK$850
1.0 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Free parking
View more hotels in Kota Kinabalu
Reviews (34)
Filter reviews
34 results
Traveller rating
26
4
4
0
0
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
26
4
4
0
0
Show reviews that mention
All reviews coffee capsules basement car park shopping mall business trip star hotel walking distance deco comfort bathtub bathrobes amenities grab lobby location kk
Selected filters
Filter
Updating list...
8 - 13 of 34 reviews
Reviewed 9 June 2023 via mobile

It’s one of the best hotels I have stayed. I stayed in Eden suite and the room was spacious, beautifully designed and decorated. It’s my husband birthday and they did a simple decoration to surprise us. The bathroom was astonishing with a classic bath tub and a rainfall shower. They had a small coffee machine for 2 nice cups of coffee in the morning. The only disappointment is the breakfast which could be better improved. Location wise, it’s right opposite the Imago mall which makes shopping easier. Plus there are many great restaurants just around the hotel. All within walking distance. Awesome hotel with great location!

Date of stay: June 2023
Trip type: Travelled with family
Thank sharonlim168
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 14 June 2023

Dear sharonlim168,

Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your experience with us through this review.

It was our pleasure to have you with us during your recent visit. We are thrilled to know that you enjoyed your stay here. We appreciate you for sharing your thoughts and feedback on the breakfast, and we will take it into consideration as we work towards making improvements.

We look forward to seeing you on your next trip to Kota Kinabalu. Till then, safe travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2023

The design and small detail of the hotel is great! The room is quite spacious and the bed is comfortable. For those who love coffee - coffee maker is provided with two coffee capsules & 2 pack of drip coffee!

Take note if you are driving there as hotel do not provide free parking. You can either park infront of hotel car park lot (limited bay) at RM30 per night or park at your own risk at basement car park at RM15 per night.

Also, the hotel is facing main road. I am quite sensitive to sound and i can hear vehicle passing by noise at night.

Besides this, the rest impressed us a lot.

Room tip: every floor serve water dispenser machine park at your own risk at basement at RM15/night or park infront of hotel at RM30/night
Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank shu330
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 14 June 2023

Dear shu330,

Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your feedback with us through this review.

We truly appreciate your compliments regarding the design, room and amenities.

Thank you for choosing The LUMA Hotel, and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2023

This is a boutique hotel with an artistic and funky deco located within walking distance of a mall. There are so many restaurants in the area that you will not go hungry! We found the reception staff a mix of indifferent and helpful people. There was no one to help us with the luggage; we are senior citizens and had problem taking the luggage up. The room was fairly spacious but dysfunctional! This is the first hotel room where we found no chair or table or a workplace in the room. When I went back to the reception, I was told that the room we were allotted, (room no 811) does not come with a chair or a table! I was able to persuade them to send a chair at least, since I had to sit down somewhere to work on the laptop. The photograph of the plastic chair they sent is attached herewith. The bathroom was small but was well designed. There was no room service in this hotel. The breakfast was simple and has little variety. No free parking was available.

Overall, this is a boutique hotel conveniently located near the city centre but we were not happy with the dysfunctional room with no room service.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
5  Thank Raj5419
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 10 May 2023

Dear Raj5419,

Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your feedback with us.

Please accept our most sincere apologies for failing to meet your expectations. We also regret to note that we had failed to provide you with the service that is expected from us. We will use your feedback as a learning opportunity and ensure that we provide a professional and consistent service.

Thank you for choosing The LUMA Hotel. It has been a pleasure having you as our guest, and we hope to have your kind consideration in your future travels to Kota Kinabalu.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2023 via mobile

This hotel is beautiful and thevlobby reception is beautiful. The room is very comfort, a mini fridge, coffee tea making facilities and even a coffee maker provided with two coffee capsules.Though the breakfast is not buffet, you have a choice from the 4 menus besides fresh fruits, bread, crossiants, coffee. The breakfast is good. The not so good point is if you drive you have to pay 30.00 parking fee to the hotel for parking in front of hotel and is 30 for a night but for parking at hotel base is 15.00 but they limit to 10 cars only

Date of stay: May 2023
Trip type: Travelled with friends
Thank JUDYLEE2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 10 May 2023

Dear JUDYLEE2003,

Warmest Greetings from The LUMA Hotel! Thank you very much for taking the time to share your experience with us through this review.

We are thrilled to receive your kind compliments regarding the hotel's design, room amenities and breakfast.

We deeply regret that we were unable to meet your expectations regarding the provision of a free car park. As our hotel's car park is managed by third-party service, which means that guests are required to pay for parking. However, our in-house guest can take advantage of a special discounted parking rate.

Thank you for choosing The LUMA Hotel, and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2023 via mobile

Located just outside of the city center, 8 mins walking distance from the imago mall, this beautiful hotel is hidden in a commercial complex. This hotel is the best 4 star hotel I have ever stay in. Its compact but well equipped, clean and elegant. Beating 80% of the 5 stars hotels out there. I will be back !

Date of stay: May 2023
Trip type: Travelled solo
Thank Ronnie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 5 May 2023

Dear Ronnie C,

Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us through this review. Your comments are much valued.

We are pleased to know that you found value during your stay. We look forward to seeing you on your next trip to Kota Kinabalu. Until we meet again, safe travels always!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews