+ve : Check-In was efficient .
Room condition is acceptable for an aged property.
All ameneties are in normal working condition.
-ve : Breakfast spread can be further improved. Would be great if there are different varities for different day.
In-House Guest should be given Complimentary parking i/o RM5 per entry...
Dear aldrinsim,
Greetings from Ming Garden Hotel & Residences!
Thank you for your feedback and positive comments. Your suggestions for improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future.
Best regards,
Shauntay Dawn
Communications Manager
My first visit was a year ago & everything went well. Unfortunately this time, the bathroom smells a bit unpleasant(it’s not the dettol). I did my booking & states there FREE PARKING ON SITE but had to pay the parking ticket during my recent stay. So don’t trust what you read before booking 😌.
I decided to book here due to my pleasant stay last year. Maybe not next time.
The place is good overall, the room was clean with minor defects in the installments such as the sink and aircon. Bathroom is miniscule. Breakfast is okay with good local cuisine such as Nasi Lemak. The Ming suite we were given had a leaking toilet, the servicemen came and claimed to have fixed it but we found out afterwards that it was still leaking. Not a good location to walk to the town/malls, most efficient transport from here would be to use Grab which costs RM5-6 to get to the town centre and jetty.
Dear Guest,
Greetings from Ming Garden Hotel & Residences!
I am happy to hear that you enjoyed your stay. I can only thank you for your feedback, to know that we were able to ensure your moments with us were memorable for all the right reasons is just truly wonderful.
Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future.
Best regards,
Shauntay Dawn
Communications Manager
A large room with a sitting area. Nice rain-head shower. Breakfast is a full buffet. Western, Chinese, Malay and Korean selection. Nice swimming pool area with a bar. Location is ok. Can walk to Imago easily. A Grab to anywhere in or around the city is only a dollar or two. The bed was a little too hard for my liking.
Dear Guest,
It was a pleasure having you with us and thank you for taking the time to review your stay at Ming Garden Hotel & Residences.
I am delighted to know that you enjoyed your recent stay with us and sincerely appreciate you taking the time to post a review of your experience. Thank you again for sharing your experience with us. We look forward to having the pleasure of welcoming you back again in the future.
With best regards,
Shauntay Dawn
Communications Manager
I cannot put into words how utterly disappointing my stay here has been!!! I arrived at 6AM from a long flight to be put in a disgustingly filthy room with blood on the bathroom floor, a film of dust everywhere, dirty stir sticks and cups & so much more pictured. I called the front desk and was given another room with nothing but a “sorry for the inconvenience”. Breakfast is from 6:30AM-10:30AM. I went down for breakfast at 10AM and there was hardly any food at all. The only thing I could get on my plate was mashed potatoes and a dumpling. Everything else was basically empty and sitting out all morning. Disgusting. The manager saw my disappointment and offered to make me something, only to bring me a canned tuna and mayonnaise sandwich on white bread!!! Just utterly ridiculous. My flight was delayed so I called the desk to ask about late checkout. I was told I would be charged 100 MYR and when I went down to the desk they tried charging me 150?? All of the receptionists were snickering and being so unprofessional. DO NOT STAY HERE. It’s ridiculously overpriced and TERRIBLE SERVICE. I hope I get some sort of compensation or SOMETHING for this terrible experience. DO NOT COME HERE.
Dear alexandraliraxis,
Greetings from Ming Garden Hotel & Residences, Kota Kinabalu!
Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to sincerely apologize in regards to your experience during your stay with us.
We have noted on your concerns and have alerted all Department Heads on the comments that you’ve shared. From the photos shared, we were notified of the room condition and immediate rectification was done by allocating your kind self to a new and better room. We are sorry to hear that our room was not up to the standard as expected and I have personally addressed this matter to our Executive Housekeeper to ensure that this won’t happen again.
With 600 rooms and thousands of guests for us to cater, we do humbly seek your kind understanding of these shortcomings during breakfast. Our Asst. Director of F&B has already launched a brand new breakfast menu set with hourly scheduled refills of every food item at the Golden Dew Bistro. We appreciate your advice and we will do our very best to ensure that our guests are able to enjoy daily breakfast as stipulated in our operating hours and to prevent such inconveniences from happening in the future.
We are disappointed to read that you had an unpleasant experience during check-out as well. Our Front Office team are trained to be professional front-liners and as part of our Sabahan culture we do occasionally share witticisms amongst our team members as to liven up the work space and portray positive Sabahan hospitality to our guests. We apologize should you felt that our gesture was rude and mistook it as snickering. Our Front Office Manager has reminded all staff of the standard greeting and politeness in communication with guests to avoid any misunderstandings. A thorough memorandum has been circulated to all operational departments to maintain the 4-star service hospitality and professionalism that we are known for and yes, as a reminder that we won an award for service-excellency as well :)
Thank you again for sharing your experience with us. I on behalf of my team, we apologize once again for any inconvenience caused. Should you need further assistance, you are welcome to contact me anytime by email at shauntay@minggardenhotel.com.
Our doors are always open should you choose us again for your next visit. Have a great day ahead.
Regards,
Shauntay Dawn
Marketing Communications Manager
